Transcript Diapositiva 1 - Human Factors Network

How Safety Culture Workshops ‘Work’
Barry Kirwan
EUROCONTROL
Safety Culture Workshops
Why do we need them?
How do they work?
What do they deliver?
Phase 1
Safety Culture Improvement Process
Questionnaire
Analysis
Before the workshops
Identify Key Issues
Phase 2
Understanding
the Issues
Analysing the Issues
ANSP input
During the workshop
Prioritising the Issues
P3
Identifying Solutions
Improvement Strategy
After the workshop
Risk
Awareness
Learning &
Trust
Teamwork
SAFETY
CULTURE
ELEMENTS
Communications
& Involvement
Commitment
Responsibility
Why we need workshops - 1
Do the results
really mean
what we think
they mean?
Is our question
set so smart it
doesn’t miss
anything?
What can be done
about the
issues?
Why we need workshops - 2
There are different ‘shades’ to
the issues – externally we
see them as ‘black and
white’, but if you live in the
organisation they are subtly
coloured.
What might seem an easy
solution for us, may be
fantasy for them
They have the right to express
their safety concerns in
their own words, and we
must listen and capture it all
Three workshop types
Management
Controllers/Engineers
Support Staff
Logistics
Management meeting first
Middle-Mgmt meeting 2nd
4 x ATCO/Eng
Min 4 people, max 10 (mgmt/support)
3 hours maximum, one break
No person in >1 workshop
Interviews for context, but ‘weighted’ less
2-3 facilitators (3 optimum)
Spread over 3-4 days (not longer)
Issue analysis prior to workshops
Heavy workload, evening processing
Questionnaire Interpretation
Average
1
Negative
Issues
5
Neutral
Positive
Getting it right
Facilitation Aspects
Putting people at ease
Assuring and ensuring confidentiality
All opinions are equal
Asking questions neutrally
No echoes
No pollution
Ensuring participation, avoiding domination
Controlling ‘pressure’ (steam venting)
Staying with the issue vs. following new ones
Ensuring comprehension
Maintaining pace
Where you end up…
1. Leads to a report and presentations
back to Management & Staff
2. In the report somewhere around
20+ actions are defined
3. In the ANSP’s Action Plan,
responsibilities and timelines are
agreed for dealing with actions