Transcript For more information - mypolice.ca

Leveraging Emotional Intelligence
to Enhance Police and Law
Enforcement Leadership
David Cory, B.Ed., M.A and Steve Watt, MBA
“Great leaders move us.
They ignite our passion
and inspire the best in
us. Great leadership
works through the
emotions.”
Daniel Goleman
Author
EI: Why it Can Matter More than IQ,
Working with EI, and Primal Leadership (co-authored by Richard Boyatzis)
Daniel Goleman’s Definition of EI, 1998
“Emotional Intelligence is the capacity for
recognizing our own feelings and those of
others, for motivating ourselves, for managing
emotions in ourselves and in our
relationships.”
Three Primary Causes of Leadership Failure
1.
Difficulty in handling change
2.
Lack of teamwork skills; and
3.
Poor interpersonal relations
What is Emotional Intelligence?
• Common Sense?
• Street Smarts?
• Wisdom?
• Maturity?
• Good Attitude?
• Self Composure?
• Cool Under Pressure?
• Helps us understand why some people do well in life
while others struggle
• Distinct from IQ (Cognitive Intelligence)
The Bar-On Model of Emotional Intelligence
1) Intra-personal
Emotional Self-Awareness, Assertiveness, Self-Regard, SelfActualization, Independence
2) Inter-personal
Empathy, Interpersonal Relationship, Social Responsibility
3) Adaptability
Problem Solving, Reality Testing, Flexibility
4) Stress Management
Stress Tolerance, Impulse Control
5) General Mood
Happiness, Optimism
Reuven Bar-On, 1996
The Bar-On Model of Emotional Intelligence
1) Intrapersonal
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Emotional Self-Awareness
Assertiveness
Self-Regard
Self-Actualization
Independence
Intra-personal Competencies
•
Emotional Self Awareness
The ability to recognize and understand one’s feelings and emotions,
differentiate between then, know what caused them and why
•
Assertiveness
The ability to express feelings, beliefs, and thoughts and defend one’s
rights in a non-destructive way
•
Self-Regard
The ability to look at and understand oneself, respect and accept oneself,
accepting one’s perceived positive and negative aspects as well as one’s
limitations and possibilities
•
Self-Actualization
The ability to realize one’s potential capacities and to strive to do that
which one wants to do and enjoys doing
•
Independence
The ability to be self-reliant and self-directed in one’s thinking and actions
and to be free of emotional dependency; these people may ask for and
consider the advice of others, but they rarely depend on others to make
important decisions or do things for them
The Bar-On Model of Emotional Intelligence
2) Inter-Personal
• Interpersonal Relationship
• Empathy
• Social Responsibility
Inter-personal Competencies
•
Interpersonal Relationship
The ability to establish and maintain mutually satisfying relationships that
are characterized by intimacy and by giving and receiving affection
•
Empathy
The ability to be attentive to, to understand, and to appreciate the feelings
of others….it is being able to “emotionally read” other people
•
Social Responsibility
The ability to demonstrate oneself as a cooperative, contributing, and
constructive member of one’s social group
The Bar-On Model of Emotional Intelligence
3) Adaptability
• Problem Solving
• Reality Testing
• Flexibility
Adaptability Competencies
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Problem Solving
The ability to identify and define problems as well as to generate and
implement potentially effective solutions
•
Reality Testing
The ability to assess the correspondence between what is experienced
(the subjective) and what in reality exists (the objective)
•
Flexibility
The ability to adjust one’s emotions, thoughts, and behavoir to changing
situations and conditions
The Bar-On Model of Emotional Intelligence
4) Stress Management
• Stress Tolerance
• Impulse Control
Stress Management Competencies
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Stress Tolerance
The ability to withstand adverse events and stressful situations without
falling apart by actively and confidently coping with stress
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Impulse Control
The ability to resist or delay an impulse, drive, or temptation to act
The Bar-On Model of Emotional Intelligence
5) General Mood
• Happiness
• Optimism
General Mood Competencies
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Happiness
The ability to feel satisfied with one’s life, to enjoy oneself and others, and
to have fun
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Optimism
The ability to look at the brighter side of life and to maintain a positive
attitude, even in the face of adversity
For more information
• Contact us at:
[email protected]