Transcript Headline

®
Service Performance
Measurement
using
Intelligent Mail
&
Seamless Acceptance
Service Measurement Approach
Step 1:
 Use mailer provided electronic information to
● Uniquely identify containers, handling units, and mail
pieces
● Define the makeup of the mail (i.e. which pieces are in
which trays)
● Define Class of mailing for service measurement
● Differentiate pieces by presort level (i.e. 3-Digit, Mixed
AADC, etc)
Service Performance:
A Collaborative Effort
Enhanced Service Performance Measurement relies on recently
developed unique barcodes.
 Mailers apply unique Intelligent
Intelligent Mail® barcode
Mail® barcodes to individual
mailpieces
Intelligent Tray barcode 10/24
 Mailers apply the unique
Intelligent Tray Barcode to the
handling units (i.e. trays) they
prepare
 Mailers apply unique barcodes
to containers (i.e. pallets)
Intelligent Container Barcode
Service Performance:
A Collaborative Effort
Mailers provide electronic documentation of the unique barcodes
applied to the containers, handling units, and pieces in their
mailings.
 Electronic Manifest information via
Mail.dat or Web Services provides
details of the mailing
● Container, Handling Unit (EDL) and
Mailpiece, barcode detail
● Mailpiece to Handling Unit (EDL) mapping
● Handling Unit (EDL) to Container mapping
● Presort
Manifest Information
● Drop Location
Mail.dat
•Mailing ID
•Piece barcodes
•Tray Identifiers
•Container Identifiers
Service Measurement Approach
Step 2: Determine Accurate Start-the-Clock
Induction scans for containers serve to Start-the-Clock for all mailpieces
contained in the electronic documentation for a mailing. Tray and initial
mailpiece scans may serve as alternate Start-the-Clock options.
Mailer
Facility
PostalOne! TMS
scans identify
trays ready for
induction
Originating
Facility
Air or Surface
Transportation
scans of Trays
and Containers
Container
induction scans
at the originating
facility
First mailpiece
scan from a tray
processed at the
originating
facility
Service Measurement Approach
Verification
 Use container, handling unit, and mailpiece scans of
unique barcodes to verify induction, accuracy and
start the clock
● Use verification to determine if that is an accurate
Start-the-Clock

Address Quality

Barcode Quality

Make-up criteria
Data Quality
Scans from mailers that do not have high quality manifest information
will be excluded from service performance measurement.
 Ensure manifest accuracy by
● Comparing container/handling unit manifest data to mailpiece manifest
● Comparing actual scans (container, handling unit, and mailpiece) to
manifest
 Ensure “Start-the-Clock” accuracy by
● Comparing & correlating PostalOne! TMS, Container, first USPS tray,
and first origin processed piece scans
● Requiring origin processed piece scans at the expected induction
facility
 Ensure quality mail preparation by
● Measuring mailing scan rate to ensure barcode quality
● Measuring pre-sort and address quality errors
Service Measurement Approach
Step 3: Determine accurate Stop-the-Clock
Container scans as they are unloaded at delivery units can service as
primary Stop-the-Clock event. Mailpiece and tray scans can supplement
the container scans.
Destination
Facility
Delivery Unit
Delivery Point
Sequencing
Final piece
scan before
delivery
Trays are scanned as they
are loaded onto containers
for final delivery
Container unload scans
at the delivery unit
Bundle Scans at DUs
Service Measurement Approach
Step 4:
 Calculate service performance
● By facility
● By Origin-Destination (OD) pairs
● By individual transportation components between OD pairs
● By tray preparation (pre-sort) levels
● By customer
● By class
Measuring Service Performance
SUMMARY: Enhanced Service Performance Measurement uses
container, handling unit and mailpiece scans along with mailer data to
provide detailed performance insight.
Mailer Facility
Tray Types
Originating
Facility
Destination
Facility
“Start-the-clock”
“Stop-the-clock”
Mixed
1st scan
Mailing
A
AADC
1st scan
3-Digit
5-Digit
1st scan
Seamless Acceptance
Pilot status
 First class letters from pilot mailers
 Measuring end-to-end service performance at the piece level
and reporting by
● Tray preparation level (e.g. 3-Digit or AADC)
● Transportation type (e.g. air or ground)
● Origin/Destination pairs
 Utilize data filtering to capture high-quality information
● Excluding pieces from poorly manifested or prepared
mailings
● Using manifest date and scans of origin processed pieces to
“start-the-clock” for the mailing
● Using only delivery point sequence scans to “stop-the-clock”
Upcoming Intelligent Mail Systems
Several new systems are being developed that rely on
Intelligent Mail barcodes to provide new insight into mail
 Customer Label Distribution System
● Allows mailer to order tray labels with Intelligent Tray
Barcode from USPS
 Surface Visibility
● Continued expansion of Surface Visibility system into new
facilities and further into facilities
 Seamless Acceptance
● Verify manifest quality and determine postage assessments
 Upgrades to Tray Handling Systems to read 24-digit barcodes
 PARS
Intelligent Mail Timelines
Incremental improvements are required from USPS and
mailers before intelligent mail can be used to drive
service performance
 Intelligent Mail® Barcode (IMB) Read Deployment: Complete
 Expansion of IMB to Flats: May 1, 2007
 Use Tray Scans in Service Performance Analysis: Qtr 3 FY07
 Use Container Scans in Service Performance Analysis: Qtr3 FY07
 PARS Deployment: October 2007
 Intelligent Mail Tray Label available to all mailers: Qtr2 FY08
 Surface Visibility at Delivery Units: FY08
 24 Digit Tray Label: FY08/09
 IMB Mandate: FY 09
 Seamless Acceptance: FY09