Transcript Service Performance Management

Service Performance Measurement
using
Intelligent Mail & Seamless Acceptance
Service Performance Measurement: The Approach
Prepare Mail with Unique Barcodes
Mailer provides Electronic Mailing Information
Use container, handling unit, and mailpiece scans of
unique barcodes to verify induction, predict delivery
Determine accurate Start-the-Clock
Determine accurate Stop-the-Clock
Calculate service performance
–
–
–
–
–
–
By facility
By Origin-Destination (OD) pairs
By individual transportation components between OD pairs
By tray preparation (pre-sort) levels
By customer
By class
Data Quality & Statistics
Scans from mailers that do not have high quality manifest information
will be excluded from service performance measurement.
Statistics
Ensure manifest accuracy by
– Comparing container/handling unit manifest data to mailpiece
manifest
– Comparing actual scans (container, handling unit, and mailpiece) to
manifest
Ensure “Start-the-Clock” accuracy by
– Comparing & correlating PostalOne! TMS, Container, first USPS
tray, and first origin processed piece scans
– Requiring origin processed piece scans at the expected induction
facility
Ensure quality mail preparation by
– Measuring mailing scan rate to ensure barcode quality
– Measuring pre-sort and address quality errors
Service Performance: A collaborative effort
Enhanced Service Performance Measurement relies on recently
developed unique barcodes.
Mailers apply unique Intelligent
Mail® barcodes to individual
mailpieces
Mailers apply the unique
Intelligent Tray Barcode to the
handling units (i.e. trays) they
prepare
Mailers apply unique barcodes to
containers (i.e. pallets)
Intelligent Mail® barcode
Intelligent Tray barcode 10/24
Intelligent Container Barcode
Service Performance: USPS Scan Status
Letter Sorting Equipment enabled for
reading Intelligent Mail Barcode
Flat Sorting Equipment enabled for
reading Intelligent Mail barcode
Tray Handling System upgrades to read
Intelligent Tray label
Surface Visibility for reading Container
Barcodes
Existing Service Performance Systems
Several different systems are in place to provide service
performance information
Confirm
– Scan data is collected from processing equipment for 4CB and
Planet Code pieces
EXFC
– Measures single piece First Class letter service performance
– Measures time from drop in collection box to receipt by customer
Service Performance: A collaborative effort
Mailers provide electronic documentation of the unique barcodes applied
to the containers, handling units, and pieces in their mailings.
Electronic Manifest information via Mail.dat or Web Services
provides details of the mailing
–
–
–
–
–
Container, Handling Unit (EDL) and Mailpiece, barcode detail
Mailpiece to Handling Unit (EDL) mapping
Handling Unit (EDL) to Container mapping
Presort
Drop Location
ADIS For Piece Level Information
Manifest Quality
Seamless Acceptance verifies the quality of the prepared manifest
Mail.dat files are submitted to PostalOne!
Piece manifest records are associated with specific tray manifest
records (nesting) and compared for accuracy
Scans are compared to the mailer provided manifest to verify
–
–
–
–
bbPiece Count
Preparation/Presort Quality
Barcode Quality
Address Quality
Scans from poorly manifested mailings are excluded from
Service Performance Measurement
Start-the-Clock
Induction scans for containers serve to Start-the-Clock for all mailpieces
contained in the electronic documentation for a mailing. Tray and initial
mailpiece scans may serve as alternate Start-the-Clock options.
Mailer
Facility
PostalOne! TMS
scans identify
trays ready for
induction
Originating
Facility
Air or Surface
Transportation
scans of Trays
and Containers
Container
induction scans
at the originating
facility
First mailpiece
scan from a tray
processed at the
originating
facility
Stop-the-Clock
Container scans as they are unloaded at delivery units can service as
primary Stop-the-Clock event. Mailpiece and tray scans can supplement
the container scans.
Destination
Facility
Delivery Unit
Delivery Point
Sequencing
Final piece
scan before
delivery
Trays are scanned as they
are loaded onto containers
for final delivery
Container unload scans
at the delivery unit
Bundle Scans at DUs
En-route Scans
Container Scans
– Scanned as containers are inducted at USPS facilities
– Scanned as mailer prepared containers are transported between USPS
facilities
Tray Scans
– Scanned by tray handling systems as mailer prepared handling units
enter a facility
– Scanned as mailer prepared handling units are transported through the
USPS network
– Scanned as mailer prepared handling units are associated to containers
Intelligent Mail® barcode
– Scanned as mailpieces are processed on USPS equipment
Service Performance
Comprehensive service performance
» By plant
Barcoding & Addressing
» By class
6060 PRIMACY PKWY STE 201
MEMPHIS TN 38188
Address Change Service
» By customer
John Doe
6449 AMBERVIEW CV
MEMPHIS TN 38141 - 8346
» By pre-sort level
Acceptance
Integrated
Approach
Point-to-Point
diagnostics
Mail Processing
&
Delivery
Transportation
Measuring Service Performance
Enhanced Service Performance Measurement uses container, handling unit
and mailpiece scans along with mailer data to provide detailed performance
insight.
Mailer Facility
Tray Types
Originating
Facility
Destination
Facility
“Start-the-clock”
“Stop-the-clock”
Mixed
1st scan
Mailing
A
AADC
1st scan
3-Digit
5-Digit
1st scan
Pilot Status
First class letters from pilot mailers
Measuring end-to-end service performance at the piece level and
reporting by
– Tray preparation level (e.g. 3-Digit or AADC)
– Transportation type (e.g. air or ground)
– Origin/Destination pairs
Utilize data filtering to capture high-quality information
– Excluding pieces from poorly manifested or prepared mailings
– Using manifest date and scans of origin processed pieces to “startthe-clock” for the mailing
– Using only delivery point sequence scans to “stop-the-clock”
Service Performance Measurement
What we are analyzing
5
4.5
– Service Levels for each preparation
category (presort)
» Filtered by OD pair, presort level,
mailer, mailing, seasonality
» Service levels by customer
» Service level by discrete USPS
network components
– Velocity through the transportation
network and service performance
factors:
» Impact of specific modes of
transportation (e.g. commercial air,
surface)
» Network service performance
» Likelihood of late arrivals
» Delivery window analysis
– Velocity through facilities
3.5
3
2.5
2
1.5
1
0.5
0
22
22 0
27 1
30 2
32 8
39 2
39 3
40 7
50 2
50 0
50 4
50 5
51 6
51 0
51 2
54 3
57 7
57 3
57 4
57 5
63 7
63 1
64 7
65 1
65 2
65 6
65 7
66 8
68 0
68 4
68 5
68 6
68 7
68 8
69 9
69 1
70 3
70 5
70 7
71 8
73 2
80 7
80 1
80 2
80 3
80 4
80 5
80 6
81 7
81 0
81 2
81 5
83 6
83 3
84 8
85 0
85 2
95 3
97 6
97 0
98 3
98 0
98 1
2
What can we measure?
4
Example: ZIP Analysis by Service Standard
120.00%
100.00%
80.00%
3 D
5-D
AA
Mix
60.00%
40.00%
20.00%
0.00%
-2
-1.8 -1.5 -1.3
-1
-0.8 -0.5 -0.3
0
0.25 0.5 0.75
1
1.25
1.5 1.75
2
Example: Tray Type Analysis by Service Standard
Example: Six Sigma Quality Analysis
Pilot Next Steps
Improve “Start-the-Clock”
Improve “Stop-the-Clock”
Data Integration
Pilot Expansion
– Include Flats, Standard and Periodicals Mail
– Bundle Scans at Delivery Units
Establish Tolerances
Validate Service Performance Model
Upcoming Intelligent Mail Systems
Several new systems are being developed that rely on Intelligent
Mail barcodes to provide new insight into mail
CLDS
– Allows mailer to order tray labels with Intelligent Tray
Barcode from USPS
Surface Visibility
– Continued expansion of Surface Visibility system into new
facilities and further into facilities
Seamless Acceptance
– Verify manifest quality and determine postage assessments
Upgrades to Tray Handling Systems to read 24-digit
barcodes
PARS
Timeline
Incremental improvements are required from USPS and mailers
before intelligent mail can be used to drive service performance
Use Tray Scans in Service Performance Analysis: Qtr 3 07
Use Container Scans in Service Performance Analysis: Qtr3 3 07
Expansion of Intelligent Mail® Barcode to Flats: Q3 FY07
PARS Deployment: October 2007
IMB Read Deployment Completion: Complete
Surface Visibility DU: FY08
24 Digit Tray Label: FY08/09
IMB Mandate: FY 09
Seamless Acceptance: FY09