Transcript Sivatel Bangkok - ukit-sd(Unlimted Knowledge IT Training

English in IT
World
BY JARROD SIVAYATHORN
JANUARY 12, 2013
About Me
• Jarrod Sivayathorn
• Bachelor’s in MIS (Security)
from Florida Atlantic
University
• MIS Manager @ Sivatel
Bangkok 2008-Present
About Me
My Contact
Phone +668-5098-4242
www.facebook.com/jsivayathorn
@jsivayathorn
@jarrodbkk
[email protected]
Personal E-Mail
[email protected]
Sivatel Bangkok
• 32 Story Mix Used Building
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Hotel
Serviced Apartment
Office for Rent
170 Employees
• 2 Restaurants
Sivatel IT Environment
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20 Servers
70 PC, 5 Macs & 10 iPads
In Room LAN & Wi-Fi
KSC 20 Mbps Leased Line Internet
KIRZ 2 Mbps Leased Backup Link & VoIP
3 ADSL Backup Link
135 Apple TV IPTV
What We Discuss Today
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IT Jobs in Thailand
Economics Outlook Summary
Finding & Apply for a Job
Job Interview
What Do Employers Really Want From You?
How to Be Happy at Work
Key Factor of Successful IT Career
How to Improve Yourself to Be Competitive in IT
World
• 2013 IT Trends
Economics Outlook
• Thai Economy
– Growing Significantly Especially
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Project Implementation
IT Support Service
Programmer
Business Intelligence
IT Security
Economics Outlook
• Thai Politics & Economy
• World Economy
• AEC 2015
Thai Politics & Economy
• Unstable Politics
• But Economy is Very Good
World Economy
• ASEAN
– High Growth Rate
– ASEAN Countries Will Invest in Another ASEAN
Countries Preparing for AEC 2015
• World
– Europe: No Good News for 2013
– USA : Worry About Unemployment Rate, Real Estate
Bad Debt and Inflation Rate
AEC 2015
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What is it?
Members of AEC
What are AEC Objectives?
How AEC Change Your Life?
What Is ASEAN ECONOMIC
COMMUNITY (AEC)?
• International Agreement in 10 ASEAN
Countries to have Free Flow of Investments,
Labor, Products and Services between
members
• Originate from AFTA (ASEAN Free Trade Area)
Member of AEC
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Thailand
Malaysia
Singapore
Indonesia
Philippines
Brunei
Vietnam
Laos
Myanmar
Cambodia
AEC Objectives
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Single Market & Production Base
Highly Competitive Economic Region
Region of Equitable Economic Development
Region of Fully Integrated into Global Economy
How AEC Change Your Life?
• Other ASEAN’s Citizens Will Come to Work in
Thailand
• They Will Be One of Your Competitor
• You Can Work in Other ASEAN Countries
Without Work Permit
• You Might Have Non-Thai Colleagues or
Bosses
• English Will Be A Major Language for
Communication
Finding & Applying for A Job
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Your Personal Information & Documents
Your Research
How to Increase The Chance to Get The Job
Find The Job Online/ Job Agency
• Be Specific
• Be Punctual for Meetings
• If You Want to Cancel Appointment, Tell Them.
Personal Information &
Documents
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Resume/ Curriculum Vitae (CV)
Cover Letter
Application Form
Got Talent or Something Not on Paper?
Show It!
Who Is She?
She Is
• Kim Yeo Hee, AKA “Apple Girl”
• http://www.youtube.com/watch?v=nzh2UygPwD
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Resume
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What is a Resume
Which Information Should We Put In?
Resume Format
Do & Don’t for Resume
What is A Resume?
• A Document That
– Summarize Your Information
– Highlights Experience
– Credential Most Relevant to Your Position
• Should Be Only 1 or 2 Pages of A4 Paper Size
Writing Style of Resume
• Reverse Chronological
– Write Job Experience from Present to Past
– Good for Person with Lots of Experience
• Functional Resume
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Group Experience and Job Skill Together
Then Sort by Present to Past
Good for Person Making Career Change
Good for Person with Little Experience
Which Information Should We Put
In?
• Personal Information
– Name
– Address
– Contact Information
• Phone : Should Be Your Direct Line
• E-Mail : Please Create Professional Name
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Career Objective
Specify Your Skills
Describe Your Accomplishment
Provide Examples to Demonstrate Leadership,
Interpersonal Skills and Reliability
Do & Don’t
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– Tailor Your Resume for Different Jobs
– Double Check Your Writing
• Must Be NO Spelling Mistakes
– Have 3 Person Reference
– Ask Their Permissions Before Submitting Their Names
• Don’t
– Use Inconsistent Fonts, Paragraph
– Not Include Photo
– Do Not LIE on Resume
Cover Letter
• What is Cover Letter?
• Cover Letter Format
• Do & Don’t
What is A Cover Letter
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A Letter Sending Along with Your Resume
An Introduction Letter About Yourself
Telling Them About Your Background
Write in Business Formatted Letter
Should Not Longer Than 1 Page of A4 Paper
Tell Them When, Where You Will Be Available
for The Interview or Contact
Cover Letter Format
• Your Contact
• Date
• Salutation
– Dear (Last Name),
– Dear Sir or Madam,
– Dear Human Resource Manager,
• Cover Letter Body
– Paragraph 1
• Tell Them Why You Write This Letter
• Tell Them The Position You Want to Apply
• Tell Them How You Heard about This Position
Cover Letter Format (2)
– Paragraph 2
• What Make You Qualify for The Position
• Make Strong Connection Between You Qualification &
Position Requirement
• Mention How Your Skill Match The Job
– Final Paragraph
• Conclude Your Cover Letter
• Thank You Employer for Considering You
• Include Information How and When You Will be Available to
Get The Contact
Cover Letter Format (3)
• Complimentary Close
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Sincerely,
Sincerely yours,
Regards,
Best Regards,
Yours truly,
Respectfully,
• Signature
Do & Don’t
• Do
– Specify Position You Want To Apply
– Position Must Be Available
– Specify Who & Where You Writing To
• Don’t
– Send The Same Cover Letter for Other Jobs
– Spelling Error Checking
Job Application
• What is A Job Application?
• Do
– Include Reference
– Ask Permission Person You Want Them to Be Your
Reference
– Should be Professor or Person Have Higher Position
Than You
• Don’t
– Lie on The Information About You
Job Interview
• Methods of Interview
– Physical Contact
– Non Physical Contact
• Telephone
• Voice Conference
• VDO Conference
Job Interview
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What Do Employers Really Want from You?
Employer’s Objective of Interviewing
Your Goal for The Interview
How Can You Prepare for an Interview?
How Can You Show The Enthusiasm?
Typical Questions You Need to Answer
How to Answer Question “Do you have any
question?”
What Do Employers Really Want
from You?
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Most Important Skill
Top 3 Skills Crucial When Hiring An Employee
Is Master’s Degree or Higher Important?
What Is The Most Important Affecting
Promotions?
Most Important Skill Employers
Want from You
• Employers Point of View
– Ability to Meet Deadline
• Employees Point of View
– Ability & Willingness to Learn New Skills
Top 3 Skills Crucial When Hiring
An Employee
Crucial Skills:Employer’s Point of View
9%
30%
41%
Critical Thinking &
Problem Solving
Ability & Willingness to
Learn New Skills
Team Work
Top 3 Skills Crucial When Hiring
An Employee
Crucial Skills:Employee’s Point of View
37%
33%
30%
Ability & Willingness to
Learn New Skills
Previous Experience &
Results
Critical Thinking &
Problem Solving Skill
Master’s Degree Important?
Employer's Point of View
40%
60%
Yes
No
Master’s Degree Important?
Employee's Point of View
33%
Yes
67%
No
What’s The Most Important Factor
Affecting Promotions?
• Employer’s Point of View
– Communication Skill
• Employee’s Point of View
– Past Work Experience
• “When it comes to promotions, actions don’t
speak louder than words.”
Employer’s Objective of
Interviewing
• Employers Want to Know How You Carry
Yourself to a Face to Face Meeting
• They want to see if you are fit in company’s
culture.
• How You Deal With Tough Questions or
Challenges?
Your Goal for The Interview
REMEMBER:
• Be Yourself
• Interview is a discussion.
• You are trying to see if this job is right for you.
• You have to see company’s culture matched
with your character
• If You Do Not Know The Answer, Accept It
REMEMBER:
You do not have to answer all question correctly.
How Can You Prepare for an
Interview?
• Company’s Profile
• FIND OUT ABOUT COMPANY AS MUCH AS YOU
CAN
• FIND OUT ABOUT THE PERSON WHO WILL
INTERVIEW YOU
• Know About Company’s Products & Services
• If Possible, Try Company’s Products & Services
• Study Job Description You Applying
• Appropriate Dress: Formal (In Most Cases)
• Practice Business English
Proper Business English
• Polite Words of
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Hi, What’s Up!
Nice to meet you.
Thank you.
People do something for you.
Can you repeat it again? What?
Ask for interruption
Can
Want
People say sorry to you.
Call The Person Sir/Madam
How Can You Show The
Enthusiasm?
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Be Sincere : From Your Face
Confidence : From Your Words
Not Overly Answering
Not Overly Too Excited
Not Too Confidence Talking About Your Good
Things, But Not Talking About Negative Sides
Typical Questions You Need to
Answer
• General about Company’s Profile
• Show Them How You Know About Their
Company
• Know When to Talk and Listen
• Keep The Conversation Going
• Give Them Your Best Shot
KNOW WHEN TO LISTEN OR STOP
How to Answer Question “Do you
have any question?”
• Optional Question
• No Need To Ask
• Should Ask The Question During The
Conversation Unless They Not Covered in The
Interview
How to Be Happy at Work
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Your Attitude
Your Work
Deal with Co Worker
Deal with Bosses
Solve Conflicts & Arguments
Key Factors to Be Successful in IT
Career
Source: IDC
11%
Skill/ Knowledge
9%
19%
61%
Support from
Technology Vendor
Team Work
Other
Key Knowledge for IT Work
• English
• Networking
– LAN VS WAN
– VLAN
– VPN
• Productivity Software
– Microsoft Office
– Specific Industry Software (Hotel Property Management System)
• PC Setup, Installation & Maintenance
• Enterprise Equipments & Tools
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Servers
Printers
Domain Controller (AD)
Microsoft Exchange
VMWare
Key IT Knowledge for IT Work
• Smart Phones & Tablets
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Useful Software
Set Up
Backup
Turn Devices to Business Use
• Virtualization
• Open Source Operating System & Software
How to Improve Yourself to Be
Competitive in IT World
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Books/ Magazines
Training, Seminar, Conference
White Papers
Socialize & Networking
Non IT Fields
2013 IT Trends
• Mobile Device Battles
• Mobile Applications & HTML 5
– JavaScript & HTML 5 Will for Web Sites for Smart
Phones
– Native App Will Be Less
• Personal Cloud
– Sync Across Devices
– Service is More Important Than Devices
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Enterprise App Stores
Internet of Things
Hybrid IT & Cloud Computing
Strategic Big Data
Mobile Device Battles
Type of Phones Market Share by 2015
20%
80%
Smart Phone
Traditional Phone
Critical Tech Trends for The Next 5
Years
• Virtualization
– Application Virtualization
– Data Virtualization
– Network Virtualization
– No Need for Configure Network from One Place
• Bigger Data & Storage
• Operational Complexity
– More Devices With Threats
Critical Tech Trends for The Next 5
Years
• IT Demand
– By 2017, 40% Corporate Contacts Leak on
Facebook
• Demand of System Usage
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Server Work Load
10%/Year
Network Bandwidth 35%/Year
Storage Capacity
50%/Year
Power Cost
20%/Year
Interview Questions
• Positions
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Programmer
Help Desk/ IT Support
Network Administrator
Manager
Questions For Programmer
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Introduce Yourself
Which computer skills do you have?
Which Computer Language are you familiar with?
Have you done any Programming Project? How?
Have you ever write any Mobile Applications or
Games? Which platform?
– Which platform should you do the coding on for the
next 5 years?
– Why do you think you qualify for this position?
– Do you have any questions?
Questions For Help Desk/IT
Support
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Introduce Yourself
Which computer skills do you have?
Which Operating Systems have you taken care of?
Which is the Operating System you are most familiar
with?
Which is the best way to backup my data?
Why can’t I see the NTFS harddisk on Mac?
Why can’t I format 500GB harddisk as FAT 32?
What is SSD?
Why do you think you qualify for this position?
Do you have any questions?
Questions For Network Admin.
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Introduce Yourself
Which computer skills do you have?
Are you certified in networking field?
What is the difference between LAN & WAN?
What would you do if users cannot connect to the
internet?
– Why do you think you qualify for this position?
– Do you have any questions?
Questions For Manager
– Introduce Yourself
– Which computer skills do you have?
– What is your goal for your department for the year
2013?
– What is your IT Business Plan for the year 2014?
– Why do you think you qualify for this position?
– Do you have any questions?
Q&A
Thank You