Transcript Contact Center Campaigns
Disaster Recovery Solutions for Dummies
Presented by: Gary Collins Comprehensive Communication Services, LLC [email protected]
972-772-2721 www.comprehensivecom.net
Avaya Session 809 1
© 2006 Avaya Inc. All rights reserved.
What can cause a loss in communications?
Session 809 2
As recent experience in the Gulf Coast has shown: Disaster response plans must be made with the assumption that, after an event, all standard forms of communications will not exist…… No Telephone services No Cellular services No Public Safety or Commercial radio services No ground based services of any kind, except simplex radio to radio service.
No local utilities (power)
© 2006 Avaya Inc. All rights reserved.
Session 809 3
Disasters Can Happen Anywhere
…
© 2006 Avaya Inc. All rights reserved.
Session 809 4
Disaster Response Process
The three steps of a Disaster Response:
Step One: Emergency Notification – You must be able to quickly notify your response team when and where they need to report for a crisis response and the agency must be able to validate what employees are able to respond and by when. This information must be communicated in every means possible – telephone, cellular, email, texting, paging, radio service, and voice mail. Step Two: Resource Mobilization You must be able to quickly deploy communication equipment to a disaster site regardless of the location. This requires highly mobile equipment that can be towed, driven, or air lifted to a disaster location.
Step Three: Emergency Communications and Response Upon reaching a disaster site, you must be able to quickly establish communications totally independent of all normal local resources and provide a continuous power supply to keep these resources operational indefinitely. © 2006 Avaya Inc. All rights reserved.
Session 809 5
The standard in the industry has been to a provide mobile command post. A bus or travel trailer with control stations and consoles for replacing the dispatch center that is no longer in operation.
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What have we learned about these type of solutions?
They are very expensive with a good portion of the investment in the vehicle or trailer.
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They are not capable of reaching certain disaster sites
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The vehicle becomes a point of failure
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Require special driver’s license limiting who can drive the vehicle MERC and PERC the solution – an inexpensive small light weight trailer or mobile cabinet equipped with all the communication equipment required to respond to a disaster and can be towed or transported by most standard vehicles or air lifted when necessary.
© 2006 Avaya Inc. All rights reserved.
Session 809 6
Solution Offers
Emergency Notification:
• DCC • Mutare • Accuvoice • Hosted IVR Systems and Disaster Dial Tone
Mobile Communications:
• Mobile Emergency Response Center (MERC) • Portable Emergency Response Center (PERC) • Clear Channel Satellite Disaster Recovery Packages • MultiTech Cellular Gateways • Raytheon Interoperability Packages • Motorola Radio Repeaters • Wireless Access (Aruba, Motorola, Extreme)
Mobile Power
• Portable Generators – diesel or unleaded • Mobile Fuel Trailers – 250, 500, or 1,000 gallon • Solar Energy Panels – 5,000 watts of power • Battery backup systems © 2006 Avaya Inc. All rights reserved.
Session 809 7
Key Components:
•Internal Telephone System: •S8300/G350 with UPS • 24-port PoE • 12 or 24 IP 4621 Phones • T1/PRI and CO trunks • WAN data module • Built in VPN •Future expansion capability •Standard Technologies and interoperable •High Power HF, VHF, UHF, or 800 LMR repeaters •Highly Mobile •Tow with standard vehicles or air drop with helicopters •Light Weight NADO Rated Trailer (target weight between 2900lbs and 3500lbs) •Self Supporting Tower Site - Generator, Battery power, Wind Power, Solar Power •Quick Deployment – full deployment in 15 minutes •Gas, Diesel, or J5 fueled generator •Customized Radio and Wireless Networking Package based on Customer Requirements •Remote Console Operations with laptop computer •Optional Broadband Wireless Computer Network •Conventional and Project 25 Operation •58 Foot retractable antenna •External lighting on trailer for night use •Climate controlled storage cabinet with rack mount •Clear Channel VSAT satellite service for VoIP/Data with dish and terminal equipment © 2006 Avaya Inc. All rights reserved.
Session 809 8
System Cabinet Close-Up
Hard Steel Cabinet – with 19 inch rack AC/Heating Unit Motorola Radio Repeaters Satellite SIT & RADD Telephone System – Avaya S8300/G350
© 2006 Avaya Inc. All rights reserved.
Session 809 9
External System View
58 foot retractable antenna Gas Powered Generator VSAT satellite service 4 Hour UPS Stabilization Legs 2 inch towing ball
© 2006 Avaya Inc. All rights reserved.
Session 809 10
© 2006 Avaya Inc. All rights reserved.
Session 809 11
MERC Enclosed Trailer
© 2006 Avaya Inc. All rights reserved.
Session 809 12
Mission critical solutions for immediate deployment
Portable Emergency Response Center (PERC)
S8300/G350 with UPS 40-port PoE 36 IP 4621 Phones T1/PRI and CO trunks WAN data module Built in VPN Rugged case for unit and phones/accessories Turn-key/Rapid Deploy Supports Trunking back to Customer HQ location, or PSTN VSAT self-aligning motorized satellite dish
MERC
•Internal Telephone System: •T1/PRI and CO trunks • WAN data module •Motorola High Power HF, VHF, UHF, or 800 LMR repeaters •Tow with standard vehicles or air drop with helicopters •Light Weight NADO Rated Trailer •Self Supporting Tower Site – 58ft •Generator, Battery power, Wind Power, Solar Power •Gas, Diesel, or J5 fueled generator •Customized Radio and Wireless Optional Broadband Wireless Computer Network •58 Foot retractable antenna •Climate controlled storage cabinet with rack mount •VSAT satellite service for network
Mobile Command Center
•Motor Coach based mobile command post •Extended deployment w/living quarters • HUB hosting capabilities •Internal generator •Climate controlled •Motorola radio repeaters •VSAT satellite service •Internal telephone system •Internal data switch for internet access and LAN © 2006 Avaya Inc. All rights reserved.
Session 809 13
Additional Solutions
Cellular Gateways provide an alternative dial tone source..
Raytheon Interoperability units including ACU 2000. We can also provide radio repeaters to set up your MERC as a stand alone repeater site or to have it serve as a relay station Wireless access points that can become part of a MESH network.
Motorola Radio repeaters – VHF, UHF, 800, P25.
Portable antenna mast system – can go up to 50 feet.
Outdoor rated laptops with high resolution screens, GPS, and radio integration.
© 2006 Avaya Inc. All rights reserved.
Session 809 14
In-house genertaors Roof Mount Satellites Avaya duplicated servers PERC in-house units
© 2006 Avaya Inc. All rights reserved.
Uninterrupted Power Supply
Session 809 15
Portable Fuel Station
– 250, 500, or 1,000 gallon options. Can also provide dual tanks for diesel or unleaded
Solar Energy Trailers
– supplies 12 hours of battery storage at 5,000 watts
© 2006 Avaya Inc. All rights reserved.
Session 809 16
MERC Funding Packages
• Customized for Both Commercial and Public Customers • Accommodates Both Capital and Operating Budgets – Capital Budgets • Commercial - $1.00 Purchase Option Financing • Public – Tax Exempt Lease Purchase – Operating Budgets • Commercial/Public - Fair Market Value (FMV) Lease • Commercial/Public - No Purchase Option Lease • Term – 24, 36, 48 or 60 Month Terms • Periodic Payments – Monthly, Quarterly, Semi-Annual or Annual Payments © 2006 Avaya Inc. All rights reserved.
Session 809 17
Clear Channel Satellite Network Options
Clear Channel Satellite Network Options: Performance Package
Typical Up Speed Typical Down Speed
S128
128k 512k
S256
256k 1024k
S384
384k 1536k
S512
512k 1536k
S1024
1024K 1536K
S1536
1536K 1536K
S2048
2048 2048
Pricing - Full Time Package
Monthly Days Usage One time set up fee (waived with sat purchase and contract) Contract $ 519.00
Unlimited $ 250.00
12 months $ 799.00
Unlimited $ 1,179.00
Unlimited $ 250.00
12 months $ 250.00
12 months $ 1,299.00
Unlimited $ 2,020.00
Unlimited $ 2,310.00
Unlimited $ 3,080.00
Unlimited $ 250.00
12 months $ 250.00
$ 250.00
$ 250.00
12 months 12 months 12 months
Disaster Recovery Offer - 10 days
Additional Day Rate One time set up fee (waived with sat purchase and contract) Contract $ 270.00
$ 50.00
$ 250.00
12 months $ 420.00
$ 80.00
$ 580.00
$ 100.00
$ 650.00
$ 130.00
$ 1,683.00
$ 283.00
$ 250.00
12 months $ 250.00
12 months $ 250.00
$ 250.00
12 months 12 months $ 1,922.40
$ 335.00
$ 2,565.00
$440.00
$ 250.00
$ 250.00
12 months 12 months
Disaster Recovery Offer - 5 days
Additional Day Rate One time set up fee (waived with sat purchase and contract) Contract $ 162.00
$ 50.00
$ 250.00
12 months © 2006 Avaya Inc. All rights reserved.
$ 252.00
$ 80.00
$ $ 345.00
100.00
$ $ 390.00
130.00
$ $ 919.00
283.00
$ 1,068.00
$ 335.00
$ 1,424.00
$440.00
$ 250.00
12 months $ 250.00
12 months $ 250.00
12 months $ 250.00
$ 250.00
$ 250.00
12 months 12 months 12 months Session 809 18
© 2006 Avaya Inc. All rights reserved.
Q & A
Session 809 19