Transcript Emotional Intelligence Leadership Workshop

Emotional Intelligence
Dr. Nathan J. Cooper, C. Psych.
Centre for Student Development
McMaster University
Emotional Intelligence
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History of the phrase, Ei
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Overview of current theory
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Overview of current assessment instruments
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Developing Emotional Intelligence
(Theory and practice)
Emotional Intelligence
“We should take care not to make the intellect our god. It has, of course, powerful
muscles, but no personality. It cannot lead, it can only serve.”
- Einstein
Emotional Intelligence
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Emotion:
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Intelligence:
Emotional Intelligence
WAYNE LEON PAYNE
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First use of the phrase “emotional intelligence” (EI) in a doctoral dissertation (1985)
Dr. John Mayer and Dr. Peter Salovey
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Began systematic academic research into EI (1990)
Emotional Intelligence
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The Research question
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Are there individual Differences with respect to:
Identifying and expressing emotions
Understanding and assimilating emotions into problem solving
Emotional Regulation
EI: Ability and mixed models
Ability Model
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Empirically derived
Does not purport to replace, rather Compliments existing models of Personality, leadership,
and Organizational Behaviour
Mixed model (Goleman)
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Based on Ability and product of ability (ie: empathy, social skills, self-awareness, motivation,
self-regualation)
Grand scope that fits with intuitive beliefs regarding leadership and makes exaggerated
claims regarding predictive validity
EI: four factor Ability model
I.
II.
III.
IV.
Emotional identification, perception and expression
emotional facilitation of thought
emotional understanding
emotional management
EI: four factor Ability model
I.
Emotional identification, perception and expression
ascertain emotion in:
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facial expression
body language
vocal tone
music
story
EI: four factor Ability model
I.
Emotional identification, perception and expression
Self-awareness:
ability to Identify and express the emotion of an individual or a group
Example:
High performing Manager: self-evaluation is consistent with Staff evaluation
Low performing manager: self-evaluation is inconsistent with staff evaluation
EI: four factor Ability model
II.
emotional facilitation of thought
link emotion to sensory and perceptual experiences
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colour
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Taste
Factor emotion into
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reasoning
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problem solving
EI: four factor Ability model
II.
emotional facilitation of thought
Using emotions to facilitate:
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creativity in brainstorming, planning, and decision making.
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Activity (positive affect – creativity)
(Negative Affect – details)
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Using Story/ ritual/ fable to generate shared vision and emotional support
EI: four factor Ability model
III. emotional understanding
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comprehension of how to compare and contrast emotions
EI: four factor Ability model
III. emotional understanding
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Communication (leader – member exchange) is enhanced by ei
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Getting along with people is more vital than intelligence, decisiveness, knowledge, and job
skills (hersey and blanchard, 1988)
EI: four factor Ability model
IV.
emotional management
The Ability to:
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comprehend the impact of situations on feelings
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the ability to manage/ cope with emotion
EI: four factor Ability model
IV.
emotional management
The Ability to:
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Handle stress
manage fear
use emotions to assist in diagnosing and solving problems
Create and enhance relationships
Enhance pleasant emotions while de-emphasizing unpleasant
EI: Assessment Instruments
multifactor emotional intelligence scale (MEIS)
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an early version of an ability-based test
Mayer-Salovey-Caruso emotional intelligence test (MSCEIT)
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This test is sound from a psychometric and construct validity perspective.
EI: Assessment Instruments
Emotional Competence Inventory (ECI) 360 (Goleman)
emotional quotient inventory (EQ-I) (bar-on)
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provide information that Is explained as well or better by standard personality measures (e.g.
neo-personality inventory, Costa & McCrae, 1992)
Are inherently limited given that they are self-report measures/ not always consistent with
performance
EI: Assessment Instruments
emotional intelligence inventory (Tapia, 2001)
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Self-report
5 point likert scale
Limited generalizability given norm sample
Sound psychometric properties
Rapid completion relative to existing alternatives
Developing emotional intelligence
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Identify feelings rather than labelling people or situations
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Distinguish between thoughts and feelings
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Take responsibility for the way you feel
Developing emotional intelligence
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Integrate feelings into decision-making
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Respect the feelings of others
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Validate the feelings of others
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Transform anger into energy
Developing emotional intelligence
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Tune in and fine-tune your emotions
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Avoid advice, commands, criticism, judgment, and lectures in relationship to
self and others
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Minimize contact with those that invalidate you
references
Caruso, D.R., Mayer, J.D., & Salovey, P. (2002). Emotional Intelligence and Emotional Leadership. In R.E. Riggio, S.E., Murphy, & F.J.
Pirozzolo, (Eds.) Multiple Intelligences and Leadership. Mahwah, NJ: Lawrence Erlbaum Associates, pp. 55-74.
Goleman, D., Boyatzis, R., & McKee, A. (2002). Primal Leadership. Boston, MA: Harvard Business School Press.
Gregory, A. (2003). Touchy-feely Brainy? Works Management. 56(11), 38-41.
Matthews, G., Zeidner, M., & Roberts, R. D. (2002). Emotional Intelligence: Science and Myth. Cambridge: MA: MIT Press.
Mayer, J.D., & Salovey, P. (1997). What is Emotional Intelligence? In P. Salovey & D.J. Sluyter (Eds.) Emotional Development and
Emotional Intelligence. New York: Basic Books, pp 3-31.
Mayer, J.D., Salovey, P., & Caruso, D. (2000). Models of Emotional Intelligence. In R. Sternberg (Ed.) Handbook of Intelligence.
Cambridge, UK: Cambridge University Press.
Mayer, J.D., Caruso, D., & Salovey, P. (2000). Emotional Intelligence Meets Traditional Standards for an Intelligence. Intelligence, 27(4),
267-298
references
Details regarding the four factors and test structure of the MSCEIT, taken from: http://www.eiconsortium.org/measures/msceit.htm
Sample MSCEIT items, taken from: http://www.emotionaliq.com/MSCEIT.htm
EQ international is a group of volunteers in several countries who are interested in emotions, emotional needs and emotional intellingence.
http://www.eqi.org/index.htm
Multi health systems is a company dedicated to the development, marketing, and delivery of high-quality, standardized and integrated
assessment and diagnostic products as well as practice and treatment management products and services. http://www.mhs.com/