Transcript ECI Linkage Conference

Enlightened Leaders Program
Andrew J. Shatté, Ph.D.
The University of Arizona
“Resilience & Faith”
A Social Tsunami
Each & every day from 2008
through 2012:
 3900 people declared personal
bankruptcy
8000 Americans lost their jobs
2500 families lost their homes
© 2012 A.J. Shatté
Psychological fallout
We got Stressed
American Psychological Association:
80% of us stressed, depressed,
anxious, fatigued, angry, sleepdeprived due to economy
75% of us “stressed to the max”
© 2012 A.J. Shatté
Psychological fallout
We got Cheap
 U.S. Consumer spending down 38%
since 2008
© 2012 A.J. Shatté
Psychological fallout
 We got Stupid
1.2m of us cashed in our gym
memberships
– Astrologers up 2-3x
© 2012 A.J. Shatté
Resilience is key
“The scientific research shows
that more than education, more
than experience, more than
training, it’s resilience that
determines who succeeds and
who fails.”
- Dr. Andrew Shatté
© 2012 A.J. Shatté
Introduction
Dr. Andrew J. Shatté
Research Prof., The University of Arizona
Faculty – The Brookings Institution
Founder/President, Phoenix Life Academy
© 2012 A.J. Shatté
7 Ingredients of Resilience
Since 1997, research into the
Resilience factors
Emotion Regulation
Impulse Control
Causal Analysis
Self-Efficacy
Realistic Optimism
Empathy
Reaching Out
© 2012 A.J. Shatté
Resilience & Thinking Style
“The scientific
research also shows
that more than
genetics, more than
intelligence, more
than any other factor,
it is Thinking Style
that determines who
is resilient and who
is not.”
© 2012 A.J. Shatté
Why some people are Resilient…
… and others are not
 Thinking Styles
 Beliefs about ourselves, our world, our future
 The causes of events
 How the world is supposed to be
Develop from early childhood
Set the stage for our Resilience
3 snapshots into your Thinking Styles
© 2012 A.J. Shatté
Unscramble the letters to find a word
Rules of the game
Please use all letters
Use each letter only once
English words
Silence
focofe
© 2012 A.J. Shatté
irusat
© 2012 A.J. Shatté
godapo
© 2012 A.J. Shatté
dushra
© 2012 A.J. Shatté
sareka
© 2012 A.J. Shatté
egrale
© 2012 A.J. Shatté
hecrrob
© 2012 A.J. Shatté
hadniyg
© 2012 A.J. Shatté
soyilnar
© 2012 A.J. Shatté
End of Word Jumble Activity
What were you thinking during the
activity?
What were you feeling during the
activity?
© 2012 A.J. Shatté
Did you get it?
egrale  regale
Where did you go to first
emotionally?
The weather we take with us –
Emotion Radar
Gets in the way of our goals
Erodes our Resilience
© 2012 A.J. Shatté
Quote about the Word Jumble Activity?
“I've had a wonderful time
but this wasn’t it.”
-- Groucho Marx
© 2012 A.J. Shatté
Thinking Style Snapshot #1
Emotion Radars
Epictetus
Born in the Greek city of
Hierapolis in 55 C.E.
200 years earlier Hierapolis
captured by Rome
Born a slave
Physically abused
No control over events
“We are disturbed not by events,
but by the views we take of events”
© 2012 A.J. Shatté
Albert Ellis
Events
Thoughts
Impact:
What we feel
& do
Emotion Radar Scenario
 Event
You’ve been putting in long hours over the
past several weeks, working on a capital
campaign for your Church, tending to your
congregation, and trying to keep your
people motivated. It’s exhausting. You get
home at the end of a long and especially
tough day and your spouse/significant
other complains that you’re a workaholic
and don’t make your relationship a priority.
 Thoughts – What would go through your mind like
tickertape in that instant?
 Impact – What would you feel in that moment?
© 2012 A.J. Shatté
Thought
Radar
I deserve more support
Violation of rights
Angry
Work or my marriage
will suffer
Future threat
Anxious
I thought our relationship
was better than this
Loss
Sad
My family deserves
better
Violation of
other’s rights
Guilt
I didn’t know she loved me
enough to want me home
All’s well
Feeling
Deliriously
Happy
Case Study - Edward Jones
 EJ Investment Reps, new hires
 Cold calling and door knocking
 High levels of rejection
 Diversity of Emotions – anger,
frustration, anxiety, embarrassment,
shame, ok, excited
 8 hours of training – focus on Emotion
Regulation
 Followed 9 months after training
© 2012 A.J. Shatté
EJ – Greater Emotion Regulation
Redlining – Emotion of 8-10 on 10-pt scale
% who 'redlined' after rejection
60%
50%
40%
30%
20%
10%
0%
© 2012 A.J. Shatté
Resilience Training
Control
10%
54%
Bottom Line
Assets under management
2000000
1500000
1000000
500000
0
© 2012 A.J. Shatté
Pre
1 month
3 months
9 months
Control Group
0
106083
290173
938797
Resilience Group
0
335764
744297
1891686
Thinking Style Snapshot #2
Thinking Traps
Inaccurate & Costly Thinking
“There is no reason to believe this
ship could founder.”
-- E. W. Smith, Captain of the Titanic, 1912.
“Everything that can be invented has
been invented.”
-- Charles H. Duell, Commissioner, U.S.
Office of Patents, 1899
© 2012 A.J. Shatté
Inaccurate & Costly Thinking
"There is no reason anyone would
want a computer in their home."
-- Ken Olson, president, chairman and
founder of Digital Equipment Corp., 1977
"640K ought to be enough for
anybody."
-- Bill Gates, 1981
© 2012 A.J. Shatté
7 Thinking Traps
Personalizing
Externalizing
Magnifying &
Minimizing
Mind Reading
Pessimism
Overgeneralizing
Emotional Reasoning
© 2012 A.J. Shatté
Thinking Style Snapshot #3
Iceberg Beliefs
Belief Systems in Action
North America is just now emerging
from one of the coldest seasons on
record. Meteorologists reported
unprecedented consecutive days of
below-freezing temperatures. Store
owners also report records -- the
highest sales ever of snow shovels.
© 2012 A.J. Shatté
W _ _ TER
© 2012 A.J. Shatté
Belief Systems in Action
In a city of great restaurants, the
“Garden Grove” is proving to be
one of the best. The menu is
comprehensive and the wine list is
reasonably priced. But this
restaurant’s best asset is its staff. I
found them to be very attentive and
friendly.
© 2012 A.J. Shatté
W _ _ TER
© 2012 A.J. Shatté
Iceberg Beliefs
 Iceberg Beliefs
 Deeper level
 Fuel emotions
 Vulnerable to lowered
resilience and
heightened
depression
 ‘Musts’ & ‘Shoulds’
© 2012 A.J. Shatté
Achievement Icebergs
“Being successful is what matters most.”
“Failure is a sign of weakness.”
“I must never give up.”
“I should get everything right.”
“If it’s not done perfectly it’s a failure.”
“If I can’t do it well I won’t do it at all.”
“If you’re not born with a talent, you’ll never
be good at it.”
© 2012 A.J. Shatté
Social Icebergs
“It’s my job to make sure people are happy.”
“I want people to always think the best of me.”
“Avoid conflict at all costs.”
“I should always be there for the people I
love.”
“Avoid embarrassment at all costs.”
“Sacrificing for others is the right thing to do.”
“You can’t trust people.”
“I should be respected by everyone.”
© 2012 A.J. Shatté
Icebergs about Control
“Only weak people can’t solve their own
problems.”
“I must always be in charge.”
“I must never show my feelings.”
“I can’t handle messy situations.”
“Good things happen to good people, bad
things to bad people.”
“The more control I get, the better my life
will be.”
“If you want it done right, do it yourself.”
“The world should be fair.”
“People should play by the rules.”
© 2012 A.J. Shatté
Phidippides &
Connection
© 2012 A.J. Shatté
A Government Secret
 There are 20 or so variables  job satisfaction
 Federal government employees have none of
them
Resilience
Job Satisfaction
80
8.0
75
7.0
70
6.0
65
60
5.0
55
4.0
50
Private sector Federal Gov't
Private sector
Federal Gov't
The Story of Steve C
Born in Waukegan, Illinois
After high school, worked on tractors
-20ºF
Deputy Director, NASA
© 2012 A.J. Shatté
3 Levels of Job Connection
Level 1 – Pay, Benefits
Level 2 – The Work, Colleagues
Level 3 – Contribution to Something Larger
than Self
Job Connection & Resilience
75.0
70.0
65.0
60.0
55.0
50.0
Pay, Benefits
67
© 2012 A.J. Shatté
Work, People,
Challenge
70
Greater Good
74
4 Levels of Life Connection
Level 1 – Individual Goals
Level 2 – Family
Level 3 – Community
Level 4 – God, Faith,
Spirituality, Values
Life Connection & Resilience
75.0
70.0
65.0
60.0
55.0
50.0
© 2012 A.J. Shatté
Individual Family Community Faith,
Pursuits
Spirituality
67
70
72
75
The Labors of Thor – David Wagoner
What gets in the way of higher
connection to your work?
Thor travels to Valhalla
with his sidekick, Loki
Tested for demigod status
Ever wonder if your
contribution really matters?
You can’t be connected to your
work if:
 you don’t think you contribute
 can’t identify your contribution
© 2012 A.J. Shatté
Creating Meaning
Viktor Frankl
 holocaust
survivor
 “The Will to
Meaning”
“Ever more people today have the means
to live, but no meaning to live for.”
“He who has a ‘why’ can bear any ‘how’.”
© 2012 A.J. Shatté