Transcript The Importance of Relationships

CSP English Regional Networks (ERN) – Development Event
The Importance of Relationships
Adele Madin
Professional Head of Physiotherapy
Director of Adult Service
East Coast Community Healthcare CIC
“The importance of networking and
the power of your relationships”
The Key to our survival
Influencing Commissioners Decision Making Processes
Influence “Provider” Partners to work together
Efficiencies that increase capacity and achieve system wide
savings without compromising quality
How?
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East Coast Community Healthcare
Board : Exec : Peers : Internal groups e.g. Ed & T
Great Yarmouth and Waveney Integration Steering
group
HealthEast / Great Yarmouth and Waveney CCG
Board / Clinical Commissioning Committee / Exec
Program Boards (x4)
Clinical Leads Meetings / Practice Managers Meetings /
Protected time for learning (GPs)
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Where next?
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Carry on!
Work closer with GPs on front line
Build relationships with retained GPs
Use their language (commissioners from clinical
perspective and business background)
• “Head off at the pass”
• “Sew seeds”
• Customer service
DEMONSTRATE WHAT WE ARE DOING AND WHAT WE
HAVE ACHIEVED!
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Some Outcomes
• Direct Referral to Orthopaedic and Neurology Consultants (MDT).
• Direct Referral to Orthotics (MDT)
• Redesigned neurology pathways raised profile of therapies and as a result
gained funding for additional therapy posts (CQUIN)
• Been at the heart of the redesign of Out of Hospital care (they asked us)
• Therapy Centre: Identified a need, gained support to address,
commissioners used it in the local press to promote themselves (good for
them and us).
• Influencing the estates agenda; estate developed to meet needs of service
provision.
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