Transcript Patient Transport Services

Patient Transport Services
“Aiming to provide responsive, high quality, caring services
for the North East”
What is PTS?
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Provides non-emergency and urgent transport for patients whose medical
condition is such that it would be detrimental for them to travel by other means of
transport
The patient requires the skills of PTS ambulance staff for the duration of the
journey
Primarily a pre-planned, contracted service
Multi Patient Transport
Non time critical
Out of hours service, where funded
Types of Transport
We have a wide range of vehicles which undertake an average of 4,500
journeys a day including:• Ambulances
• Cars
– Ambulance Car Service
– NEAS Cars
• Community Transport
• Taxis
Ambulance Car Service
Volunteers work, using their own
cars to transport patients, who are able to sit
comfortably in a car
All volunteers are CRB checked and
follow strict procedures.
At present we have 150 volunteer drivers
Our Staff
• Trained in
– First Aid
– Patient Moving and Handling techniques
– Driving skills
• All crews are capable of dealing with patients
who require oxygen therapy en route
Making a PTS Booking
• Online booking system
– 300 GP surgeries are currently online
– all Hospitals in our operational area have been offered the service
– Most use the online system
• The majority of online users have the facility to book online up until
11:00am the day before transport is required
• After 11:00am bookings cannot be guaranteed although every effort will
be made where possible
Escorts
Escorts must be requested at the time of booking and are available if the
patient has
• a medical need
• is 16 years of age or under (an escort must always accompany the child)
• severe communication or sensory difficulties
• a first appointment and requires moral support
• A drip or infusion pump (nurse escort)
Banding Times
• Agreed set of times when patients should be dropped off at Hospital for
their appointments
– excluding renal dialysis treatment (set times throughout the day)
• Hospital appointments should be calculated on the banding times
– 09:30 – Patients who live between 3-8 miles from the receiving Hospital
– 10:30 – Patients who live under 3 miles and over 8 miles from the receiving Hospital
– 14:00 – Patients who live outside of the above
When will patients be picked up from home?
• It is not possible to give precise times for transport to Hospital, as it is
dependant on where the patient lives and the number of patients
travelling together
• For morning appointments patients could be picked up any time from
08:15 onwards
• For afternoon appointment patients should be ready to travel
approximately 2 hours beforehand
Mobilities
• Walking Case
The patient can walk to the vehicle with assistance
• Tail Lift
For patients who need a wheelchair
Two Person Lift
• The patient cannot walk and requires the assistance of 2
ambulance staff to be moved to and from the ambulance
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The patient requires oxygen or has a mental
and/or physical condition requiring the attention of 2 staff.
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There is difficult access at home or destination
Two Person Lift in Own Wheelchair
• The patient has their own wheelchair and cannot
transfer to the seat of the ambulance
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There are steps or difficult access at home
The patient requires the attention of 2 staff for the
duration of the journey or are on oxygen
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Please note a wheelchair takes up 4 seats on
a vehicle
Stretcher Patient
• The patient must lie down for the duration
of the journey or has a full leg plaster and
cannot sit
• A stretcher takes up the place
of 4 ambulance seats
• Oxygen may be required
Special Arrangements
• The patient is either a baby, infant or child under
135cm in height
• The patient requires the attention of more
than 2 ambulance staff
• The patient needs the attention of an
Accident & Emergency crew but is not
time critical
Bariatric
• Assessment prior to transportation is essential to ensure risk is minimised
The Future
• Transformation of the service to ensure we continue to
meet the needs of our customers
– Rapid Programme Improvement Workshop focused upon
redesigning the Patient Pathway
– Development of key performance indicators so we can
measure and demonstrate the quality of the service we
provide
– Modelling exercise underway to enable us to better match
the capacity we have with the demand for our service