Transcript Electronic Commerce Software

Electronic Commerce
Software
Chapter 9
Bridgette Batten
Susan Harper
Objectives
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Finding and evaluating Web hosting services
Basic functions
Advanced functions
Software for small and midsize businesses
Software for midsize to large businesses
Software for large businesses that have
existing information technology infrastructure
Web Methods
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Software that uses XML
Used for B2B Electronic Commerce
Over 1200 installations
Facilitates exchange of information between
companies
WEB HOSTING ALTERNATIVES
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Self-hosting
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Run servers in-house
Used by larger companies
Third party hosting
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AKA: commerce service providers; managed service
providers (MSPs), application service providers (ASPs),
Internet Service Providers (ISPs)
Smaller to mid-size companies
Third party hosting options
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Shared hosting- the client’s Web site is on a server
that hosts other Web sites simultaneously and is operated by
the service provider at its location.
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Dedicated hosting- the service provider makes a
Web server available to the client, but the client does not share
the server with other clients of the service provider.
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Co-location service- service provider rents a
physical space to the client to install its own server hardware.
The List
BASIC FUNCTIONS OF
ECOMMERCE SOFTWARE
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Catalog Display
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Catalog
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Static Catalog
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Dynamic Catalog
Small eCommerce Site
Shopping Cart
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Forms-based shopping
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Shopping Carts are a standard
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problems, because confusing and error prone
Keeps tract of items, very easy to use
Information must be stored for shopper to
retrieve
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Create and Store cookies
Transaction Processing
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Occurs when the shopper proceeds to the
virtual checkout counter by clicking a
checkout button. Then the eCommerce
software performs calculations- discounts,
tax, shipping costs. The customers Web
browser software and the seller’s Web server
software both switch into a secure state of
communication.
ADVANCED FUNCTIONS OF
ECOMMERCE SOFTWARE
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Middleware
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Type of software that connections ecommerce
software and existing accounting system
Examples
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BEA Systems, Broadvision, Digital River
Enterprise Application Integration and
Databases
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Application software
Application server
Business logic
Application integration
Page-based systems
Component-based application system
Database manager
Distribution information systems
Distribution database systems
Open Source
MySQL-
open source software that can be
downloaded and used at no cost
Web Services
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What Web Services Can Do
How Web Services Work
SOAP, UDDI, and WSDL
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Simple Object Access Protocol
Universal Description, Discovery, and Integration
Web Services Description Language
The Future of Web Services
Integration with ERP Systems
ECOMMERCE SOFTWARE FOR
SMALL AND MIDSIZE COMPANIES
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Basic Commerce Service Providers
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Mall-Style Commerce Service Providers
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Yahoo! Store
Bigstep
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Data mining-looking for hidden patterns in data
Estimated Operating Expenses for
a Small Web Business
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Operating Costs
Initial site setup fee
– Annual maintenance fee
– Domain name registration
– Scanner for photo conversion
– Photo editing software
– HTML and site design help
– Merchant credit card setup fee
Total First-Year Cost
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Cost Estimate
$200
1200
70
300
100
400
200
$2470
ECOMMERCE SOFTWARE FOR
MIDSIZE TO LARGE BUSINESSES
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Web Site Development Tools
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Microsoft FrontPage
Macromedia Dreamweaver
3 midrange electronic commerce systems
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Intershop Enfinity
IBM WebSphere Commerce Professional Edition
Microsoft Commerce Server 2002
ELECTRONIC COMMERCE
SOFTWARE FOR LARGE BUSINESSES
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Need to handle higher transaction loads
Need dedicated software applications to
handle specific elements of their online
businesses
Telltale sign is price, also extensive support
for b2b commerce
Enterprise-class software
Enterprise-Class Electronic Commerce
Software
Customer Relationship
Management Software
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Obtain data from operations software that
conducts activities such as sales automation,
customer service center operations, and
marketing campaigns.
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Examples
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Siebel Systems
Oracles CRM
Supply Chain Management Software
& Content Management Software
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Helps companies to coordinate planning and
operations with their partners in the industry
supply chains.
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Helps companies control the large amounts
of text, graphics, and media files.
Knowledge Management
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Includes tools that read electronic
documents, scanned paper documents, email messages, and Web pages.
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IBM Lotus Discovery Server
Microsoft SharePoint Technologies
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Total cost $50,000 to $1 million or more