Transcript Follow up = Accountability - University of Virginia Health System

Employee Engagement Survey
Education Session #3
Follow-Up and Preparation
March/April, 2014
You are here!
Discuss
Select
Plan
Follow
Up
IV. Follow Up to monitor, revise, and ensure Impact Plan execution
a)
In existing team meetings (no more frequently than monthly), spend no
more than 10 minutes discussing ACTION PLAN progress
b) Distribute a written copy of the ACTION PLAN
c) Ask: “Did we do what we said we were going to do?”
d) Ask: “Did it make any difference?”
e) Document any ACTION ITEM modifications
f) Repeat!
5 questions you must
ask your team
Retrieve handout
Discussion:
How can you tie these back into the X Model of
Engagement video we watched in our last
session?
If you were to ask your team these questions,
how would they respond?
Follow up = Accountability
 I received feedback on the
previous Employee Engagement
Survey conducted at UVA Health
System
2013 survey results were
shared
 My team participated in an
effective impact planning
session following last year's
Employee Engagement Survey
Discovery meetings held
and impact plans
developed
 My team has made progress on
the goals set during our impact
planning sessions after the last
Employee Engagement Survey
Making progress
Handout: Preparing for the Engagement Survey
Preparing for the annual
survey
The Q12®
(for all Health System employees)
1.
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12.
I know what is expected of me at work
I have the materials and equipment I need to do my work right
At work, I have the opportunity to do what I do best every day
In the last seven days, I have received recognition or praise for doing good
work
My supervisor, or someone at work, seems to care about me as person
There is someone at work who encourages my development
At work, my opinions seem to count
The mission or purpose of my organization makes me feel my job is
important
My associates or fellow employees are committed to doing quality work
I have a best friend at work
In the last six months, someone at work has talked to me about my progress
This last year, I have had opportunities at work to learn and grow
Additional items in 2014
CATEGORY
QUESTION
Effective Communication
•
My [supervisor/chair] involves our team in key decisions that affect our
jobs and work environment
Trust and Collaboration
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•
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My role receives the attention and respect it deserves from others
I feel free to speak out without fear of retaliation or disciplinary action
I received feedback on the previous Employee Engagement Survey
conducted at UVA Health System
My team participated in an effective impact planning session following last
year’s Employee Engagement Survey
My team has made progress on the goals set during our impact planning
sessions after the last Employee Engagement Survey
How satisfied are you with the University of Virginia Health System as a
place to work?
*If rate 1-3/4,5 for Overall Satisfaction, ask: Please list 2-3 reasons why you
would /would not recommend the UVA Health System as a great place to
work.
Accountability
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•
Overall Satisfaction
•
Open Ended Questions
•
Fun Facts
 Confidential online survey administered May 21June 4
 A link to take the survey, containing a personal
survey access code, will be distributed via email
to each employee – DO NOT forward
 Average completion time – 10 minutes
 Submitted surveys go directly to Gallup
 Response rates provided throughout survey
 Employees hired as of April 7 are invited to
participate
Key Dates
DATE
ACTION
March 20 - June 26
Socialize the survey (tools available via Engagement
website)
May 7
Email to staff announcing the survey from 5 entity
heads
May 7
Email to management team promoting the survey
May 14
Pre-survey email to all employees
May 21 - June 4
SURVEY!
July
Results delivered to UVA
August/September
Results education with management team