Transcript Document
Chapter 4
Rooms Management and
Guest Accounting
Applications
Managing Technology in the Hospitality Industry
Fourth Edition
(469T or 469)
© 2003, Educational Institute
Competencies for
Rooms Management and Guest
Accounting Applications
1. Identify features and functions of the rooms
management module of a hotel property management
system.
2. Define room status terms and explain the importance
of eliminating room status discrepancies in hotel
operations.
3. Explain how managers can use various reports
commonly generated by the rooms management
module of a hotel property management system.
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(continued)
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Competencies for
Rooms Management and Guest
Accounting Applications
(continued)
4. Identify features and functions of the guest accounting
module of a hotel property management system.
5. Describe the different types of folios that a guest
accounting module may use to monitor transactions.
6. Explain how managers can use various reports
commonly generated by the guest accounting module
of a hotel property management system.
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Room Management Module Functions
Links front office and housekeeping.
Identifies room status.
Assists in assigning rooms.
Provides in-house guest information.
Organizes housekeeping activities.
Provides auxiliary services.
Generates reports.
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Room Status Terms
Occupied
Vacant and ready
Complimentary
Out-of-order
On-change
Lock-out
Do not disturb
DNCO (did not check out)
Sleep-out
Due out
Skipper
Check-out
Sleeper
Late check-out
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Rooms Management Module Reports
Rooms allotment report
Expected arrival/departure report
Registration progress report
Rooms activity forecast
Actual departures report
Housekeeper assignment report
Housekeeper productivity report
Rooms productivity report
Rooms history report
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Guest Accounting Module Functions
Online charge postings
Automatic file updating and maintenance
Folio display/printing
Electronic controls:
Folio handling
Account balances
Cashier reconciliation
Food and beverage guest checks
Account auditing
Accounts receivable
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Types of Folios
Individual folios
Master folios
Non-guest folios
Employee folios
Control folios
Semipermanent folios
Permanent folios
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Guest Accounting Module Reports
Ledger summary report
Revenue center report
Guest check control report
Transfer report
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