Transcript Operations Committee Presentation for April 27

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Mike Burton – Fire Chief, Tamarac
With support from:
◦ Cindy Adamsky – Captain, BSO Regional
Communications
◦ Kim Rubio – BSO Regional Communications Mgr.
◦ Rick Carpani – CIO, BSO Communications
Technology Division
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Fire Rescue Chief Mike Burton, Tamarac
(Chair)
BSO Fire Rescue Chief Neal de Jesus, Broward
Sheriff’s Office (Vice-Chair)
Vice Mayor George Brummer, Pompano Beach
City Manager Charlie Dodge, Pembroke Pines
Fire Chief Dave Donzella, Lighthouse Point
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Police Chief Keith Dunn, Miramar
Dr. Nabil El-Sanadi, MD, Medical Director
City Manager Burgess Hanson, Deerfield
Beach
Sheriff Al Lamberti, Broward Sheriff’s Office
City Manager Richard Lemack, Davie
Mayor Michael Ryan, Sunrise
Police Chief Chad Wagner, Hollywood
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Capt. Cindy Adamsky - Broward Sheriff’s
Office
Comm. Mgr. Tom Gallagher - Pembroke Pines
Comm. Mgr. Joann Brown - Coral Springs
Commander Lynn Burnside - Margate
Lt. Tony Rosa – Sunrise
Lt. Rob Wehymeyer – Coconut Creek
Chief Tom Harrington – Fort Lauderdale
Director Rick Carpani – BSO – CTD
Regional Comm. Mgr. Kim Rubio – BSO
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Variations exists in data collection beyond the 90/10
90/10 Rule – Answer 90% of 911 within 10 seconds
(FS 365.171)
Disparate CAD in Plantation, Margate, Fort Lauderdale,
and Coral Springs (Pines and Creek pending)
Number of and impact of “misdirected” 911 calls via
cell phones (estimated at 5-10%)
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Many elements of a regional system exist now
◦ Common CAD for fire rescue available for all
cities at no cost to the cities (front line units)
◦ Large infrastructure investment in
technology has already been made
◦ Most agencies on common communications
platform
◦ Many hard working communications
professionals involved
Life Cycle of a 911 call
911 Calls:
1,500,497
Non 911 Calls: 2,834,414
Law CFS: 1,346,844 (mostly non-E)
Fire/EMS CFS: 234,912 (mostly emerg.)
Current Broward County PSAP Architecture
911 Call Flow
9-1-1 Calls
C. Creek
PSAP
Plantation
PSAP
Margate
PSAP
BSO
PSAP
C. Springs
PSAP
9-1-1 Calls
9-1-1 Transfer Calls
Hillsboro
Bch PD
P. Pines
PSAP
Seminole
Indian
Public
Safety
Sunrise
PSAP
Hollywood
PSAP
Miramar
PSAP
Ft. Laud.
PSAP
Pompano
Bch PSAP
911 Call Flow Diagram
9-1-1 Calls
North
Region
PSAP
Central
Region
PSAP
South
Region
PSAP
SiteSelection
SelectionPending…
Pending…
Site
Lifecycle of an Emergency Call
Call
CAD
Emergency 9-1-1 Call Rings Call Caller Interrogation and
Call
Unit Arrival Event
Call Entry into CAD
Event
Initiated
at Answer
Dispatch
Closed
PSAP
P1
Prior to Scope of PSAP
Operation
10 secs
PSAP 9-1-1 Call
Answer Time
P2
P3
P4
P5
PSAP / Responder Dispatch Response Time
P1 9-1-1 Call Answer Time
P2 Time from Call Answered to Call Entered in CAD (and forwarded to Dispatcher)
P3 Time from CAD Entry until a Unit is Dispatched
P4 Time from Unit Dispatched until Unit Arrives on Scene
P5 Time from Unit Arrives on Scene until Incident is Closed
FY 2009-10
120
100%
100%
74%
104
Good
100
80
60
36
40
20
0
0
0
to
<6
0%
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
>6
0
<
80
%
<9
0%
to
<7
0%
Target
to
0
>8
0%
to
Percent of Calls Answered Within 10 Seconds
Percent of Calls Answered Within 10 Seconds
100%
140
>7
0%
0
100%
>9
0%
<6
0%
<7
0%
0
Target
>6
0
<
to
>7
0%
to
80
%
<9
0%
Target
0
0
<6
0%
0
<7
0%
1
to
2
>8
0%
Percent of Calls Answered Within 10 Seconds
Note: Per S. 365.171,F.S. 90% of the calls shall be answered within 10 seconds of call arrival at the PSAP.
74% of the individual PSAP monthly measurements were in the target
range. (Fiscal Year 2010/11, in aggregate.)
Year to Date* FY 2011-12
N = 66
60
100%
100%
100%
100%
100%
85%
56
50
Frequency
95%
Good
40
90%
30
85%
20
10
80%
10
0
0
0
to
>6
0
>7
0%
to
<
80
%
<9
0%
to
>8
0%
( * October 2011 thru March 2012 )
<6
0%
75%
Target
<7
0%
0
>9
0%
0
20
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
>6
0
20
45
40
80
%
40
60
N = 140
100%
Good
75
<
42
63%
80
to
60
100
to
Good
87
FY 2010-11
100%
120
>8
0%
66%
80
>9
0%
Frequency
100
100%
>7
0%
120
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
100%
<9
0%
100%
>9
0%
100%
99%
98%
Frequency
N = 132
N = 120 (Exc. Sunrise)
Frequency
FY 2008-09
Percent of Calls Answered Within 10 Seconds
85% of the individual
PSAP monthly
measurements were in
the target range. (Year to
Date Fiscal Year
2011/12, in aggregate.)
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Platform of “establish a single unified
approach with cross-disciplinary leadership
and management”
Agreement that one PSAP was technically
possible, but not advisable
Agreement on three geographically separate
PSAPs within one system
Agreement on 34 overarching goals
Agreement on a single CAD system approach,
but not which CAD should be used
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Improve the level of safety for responders
and citizens
Ensure safe structures with strong
redundancies
Ensure seamless interoperability between
sites
Ensure a well planned architecture of
technology
Reduce or eliminate unfavorable impacts on
the work forces
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Ensure seamless interoperability within the
county and near seamlessness with adjoining
counties
Provide system that best supports closest
unit responses and regional approaches
Establish operational metrics that meet or
exceed established best-practices
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Based upon call volume projections and APCO
standards
Concerns expressed by Fed. Of Public Empl.
Impacted by the number of participating cities
Sub-committee did not analyze the plan
Recommendation ◦ South PSAP – 179 FTE
◦ Central PSAP – 166
◦ North PSAP – 147 FTE
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Year built
Hurricane rating
Flood plain
Future capacity
Square footage for existing and expansion
Housing for staff in a disaster
Diversity of power, telephone, and data
Proximity to coast
Parking for staff in a disaster (minor)
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Sub-Committee recommends no further
consideration of the following sites:
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Pompano Beach/BSO – Facility and location
Fort Lauderdale – Facility
Margate – Facility
Plantation – Did not participate in this process
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Sub-Committee recommends further
consideration of the following sites:
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BSO – Public Safety Building
Coconut Creek – under construction
Coral Springs
Hollywood
Pembroke Pines
Sunrise
◦ Any further consideration should be accompanied
by third party evaluation of the facilities
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Developed by BSO CTD
Sites where other PSAPs could relocate to and
operate from in emergency or period of
inoperability
CTD Recommended Sites:
◦ Sunrise
◦ Pembroke Pines
◦ Coconut Creek (under construction)
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ISO – Insurance Services Office
CAAS – Commission on Accreditation of
Ambulance Services
CFAI – Commission on Fire Accreditation
International
APCO – Association of Public-Safety
Communications Professionals
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CALEA – Commission on Accreditation of
Law Enforcement
CFA – Commission on FL Law Enforcement
Accreditation
NAEMD – National Academy of Emergency
Medical Dispatch
NFPA 1221 – National Fire Protection
Association Standard for the Installation,
Maintenance, and Use of Emergency
Services Communications Systems
NFPA 1221 Time Standard
Direct Dispatch
(Call Answered and Dispatched from Primary PSAP)
Call Rings
at PSAP
P1
90% ≤ 10 s
P2 +
P3
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Supports voice, text, or video based 911 calls
Supports Advanced Automatic Collisions
Notifications systems
Transfers of 911 calls where needed with all
data
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Gather professional expertise as the facility
and technical viability of each proposed PSAP
Determine which PSAPs would be used
Gain concurrence with the Governance SubCommittee and select an Executive Director
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Develop a Request for Proposal for consulting
services to draft a plan to include:
◦ Identify transition elements (people, hardware,
software, political, policies, interim management)
◦ Evaluate compliance and best practices
◦ Identify tentative participants
◦ Evaluate the longevity of current CAD elements
◦ Evaluate records management system options