Transcript General Selection Criteria - Minnesota State Colleges and Universities

RFP for IT Service and Knowledge Management
The Minnesota State Colleges and Universities system is an Equal Opportunity employer and educator.
General Selection Criteria
 Capability to implement change, problem, incident and
knowledge management based on ITIL v3
 Ability to aggregate new and existing data feeds from a wide
variety of sources
 Provide a platform for the visualization of relationships and
dependencies between technologies, users, systems, and
services
 Ability to successfully create a proof of concept
demonstration based on MnSCU data sources
2
General Selection Criteria (Continued)
 Provide a highly reliable and secure platform-as-a-service
(PaaS) or software-as-a-service offering, eliminating the
administrative burden of hosting, patching and upgrading
system and application software
 Ability to use and work seamlessly with one of MnSCUs
exisiting authentication systems, preferably Active Directory
 Provide support and training services needed to ensure
success
 Provide client references specific to the product and services
required
 Overall price
3
Selection and Implementation
Timeline
Monday, May 13th
Tuesday, May 21st, 10 a.m. CT
Friday, May 24th, 3:00 p.m. CT
Friday, May 31st, 3:00 p.m. CT
Monday, June 10th, 1:00 p.m. CT
Friday, June 21st
Friday, June 28th
Friday, July 12th
Friday, August 16th
4
Publish RFP notice in State
Register
Conduct informational vendor
conference
Submit questions on RFP
Publish answers to RFP
questions
Deadline for RFP proposal
submissions
Review RFP proposals
Meet with individual
responders
Complete selection process
Estimated date for executing
contract
Vendor Requirements
 ITIL v3 based change, problem, knowledge and incident
management capabilities
 Ability to automate change, problem, and incident
management processes
 Ability to create and customize workflows
 Knowledge management capabilities must include ability to
incorporate data from a wide variety of applications including
but not limited to: Microsoft software including SharePoint,
Visio, Outlook, Word, Excel and Lync; Best Practical RT:
Request Tracker; XMPP instant messaging (e.g. Jabber)
5
Additional Proposal Requirements
 Provide a sample license agreement.
 Provide a demo and a minimum of 20-days of sandbox access
to the platform or software based on a business case
provided by MnSCU and populated with MnSCU data
 Does your company have an annual user conference for your
product? Please provide conference details for the past 3
years.
 Does your company support a user group for your product?
What is your company's role in the user group?
6
Response Evaluation
 Expressed understanding of proposal objectives and complete
vendor profile (Pass/Fail);
 Vendor’s ability of solution to meet minimum qualifications
(30%);
 Ability to meet MnSCU technical requirements (10%);
 Capacity of the vendor and its personnel to implement the
solution (experience of personnel who are committed to work
on the contract will be given greater weight than that of the
company) (10%);
7
Vendor Requirements (Continued)
 Collaborative platform built for social knowledge
management with an easy to use interface that conforms to
existing social media models
 Platform-as-a-service (PaaS) or Software-as-a-service (SaaS)
solution
 Integration with Active Directory and LDAP authentication
 Standards-based encryption of sensitive data
 Redundant, secure data center environments
 Data center, data and backup locations in United States
8
Response Evaluation (Continued)
 Training and support provided by vendor as reflected by the
proposal’s discussion and coverage of all elements of work
listed above (10%);
 Product history, references and roadmap of the proposed
solutions to meet the System Office present and future needs
(15%);
 Cost proposal (25%); and
 Submission of required documents (Pass/Fail).
9
Contact Information

Name: Dan Duffy

Title: ITS Contracts and Purchasing Administrator

Address: 30 Seventh Street East, Suite 350 St. Paul, MN 55101-7804

Telephone: 651-201-1524

E-mail address: [email protected]

Name: Andrea Kodner-Wenzel

Title: System Director of Enterprise Services

Address: 30 Seventh Street East, Suite 350 St. Paul, MN 55101-7804

Telephone: 651-201-1688

E-mail address: [email protected]
10