Transcript Solution Overview deck

Best in-class Performance
ISV Partner Alliance Value
EnterpriseAlert®
Reliable, Auditable Notifications,
and Mobile Response for Rapid Incident
Management
Service Centric Approach ISV Partner Alliance Value
DERDACK
Product Description
Cost
Primary Capability: Reliable notifications via voice, text, IM, email,
mobile push with tracking and escalations
Licensing:
Per Server plus User CALs. Prices scale based on features,
enterprise deployment requirements and users. Server licenses
start at US$ 8,500.
Additional Capability: Smartphone apps for remote IT management
and remote access to System Center
Product Description:
Enterprise Alert® is an enterprise notification and rapid response
software. Enterprise Alert® represents a complete framework for
reliable notifications and for mobilizing the “actionable” parts of
System Center
System Center Integration:
SCOM: Closed-loop notifications with tracking / mobile alert
management on Smartphones (WP7, iPhone, Blackberry, Android)
SCSM: Reliable mobile notifications to users and analysts/ mobile
management app / remote incident creation (smartphone app, voice
call, etc)
SCO: Remote runbook execution via smartphone app
Next Steps
Support:
Support Type
Yes
No
Cost
Availability
Self-Help (Web,
Forums)
X
Free
24x7
Assisted:
Web/Mail
X
Contract
9x5 or 24x7
Assisted: Phone
X
Contract
9x5 or 24x7
Assisted: On-site
X
US$ 1350/d
On request
Website: www.derdack.com
Global Sales Contact: Doreen Jacobi [email protected] +1 (202) 4700885
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Service Centric Approach ISV Partner Alliance Value
DERDACK - Architecture
Resources
Reliable
Notifications
Remote Actions
Remote Runbooks
Execution
EnterpriseAlert® Framework
EnterpriseAlert® – Reliable Notification & Response
 Features
 Requirements
 Product Videos
 Integration SC2012
 Smartphone Apps
Notification
Workflows
Response and Actions
NOC & Service Staff
IT Management
IT Users
Acknowledgements
Remote Responses
Remote Actions
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Service Centric Approach ISV Partner Alliance Value
DERDACK - Deployment
Resources
 Expert Blog
 Technical Blog
 Website
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Service Centric Approach ISV Partner Alliance Value
DERDACK - Case Studies
Case Study #1 – StorTech, South Africa
Case Study #2 – Imtech, Netherlands
StorTech extends Microsoft System Center with advanced alarm
management and real-time alert notifications
StorTech relies on Microsoft System Center Operations Manager and
other products to monitor the status of its client’s software and
hardware and over 1200 computer systems
Solution:
StorTech has put Enterprise Alert at the heart of its technical
infrastructure and it now acts as a universal alerting and notification
solution.
Benefit:
100% success rate of responding within the SLA for our managed
services clients
For More Information: www.derdack.com
Automated alert notifications enable managed service provider
to ensure pro-active IT management on a 24x7 basis
Imtech ICT provides managed IT services for a range of clients such
as corporates, local government and the public sector. Managing
the IT infrastructure and efficiently responding to events such as a
potential server failure are central to its ability to meet Service Level
Agreement (SLA) commitments.
Solution:
Enterprise Alert is used to support 24x7 operations of the NOC and
automatically manages the distribution of critical alerts on a 24x7
hours schedule throughout the year.
Benefit:
Mobilization NOC operations outside of regular business hours
For More Information: www.derdack.com
“When it comes to alerting and notification for data centers,
Enterprise Alert is in a league of its own. I consider it to be a ‘must
have’ product and I can’t see how data centers can manage without
it.”
Jean Muller, Managed Services: Principal Consultant, StorTech
“We believe that Derdack’s Enterprise Alert is the ultimate solution
for managed service providers to efficiently organize a rapid
response to critical IT alerts on a 24x7 basis.”
Berr y van Hummel, Senior Engineer Telecom, Imtech ICT
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Partner Alliance – Depth ISV
DERDACK Value Proposition for System Integrators
Incentives
Resources:
Sales Incentives: Channel program (Derdack Partner Program)
including different partner levels. / Discount on licenses increases with
partner level (Registered -> Silver -> Gold) / online partner portal incl.
all sales material and lead protection tools / free demo license (NFR) /
Quarterly certification trainings / Joint support model (SI does Tier 1,
ISV does Tier 2&3) / Derdack Partner 101 (how to engage and grow)
Sales Access to Derdack Sales experts for joint meetings and
presentations (incl. technical demos) / Sales training / Target
account mapping and joint approach / Key account building and
joint strategic approach / annual customer and partner
conference (Derdack Inspire) / joint events and online webinars
Deployment Incentives Certified SIs can profit from 100% deployment
services revenues / Quarterly certification trainings and annual indepth training on deployment and trouble shooting / online partner
portal with access to deployment material and guidelines / Best
practice sharing
Opportunity sizing:
-Average deal size including the ISV solution
$ 20,000 – 40,000
-Average services revenue from deploying
$ 6,000 – 8,000 + annual support fees
Deployment Free 2nd and 3rd tier support prior, during and
after deployment / Joint deployments at daily rates incl. back-up
remote or on-site by Derdack’s own service team / SOW
creation assistance
Support Free 2nd and 3rd tier support for certified partners
(partners with a valid Enterprise Alert certificate ) / TechBlogs
and KB / Case and SLA matching
Coverage by Country – Support and Sales personnel
Support: Germany and covering other locations remotely or onsite at a fee
Sales: Germany; Austria; Switzerland; UK; Belgium; Netherlands;
Luxembourg; USA – Derdack covers nearly all other regions on
request or through remote back-up
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