Transcript Version_1.2_Curious_Cats_ 8.9 MB

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Our Mission
Partnering
Organisations
in
Performance’ and ‘Value Creation’
‘Boosting
1. Diagnostics
2. Solutioning
3. Content
Creation
6. Coaching
5. Post
Measurements
& Follow up
4. Delivery &
Implementation
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Our Umbrella Offerings
Leadership
Selling Skills &
Sales
Management
Service
Excellence
Personal
Development
Leadership
1. Traits & Characteristics Of Leaders
a) How Personality Traits influence Leader Emergence & Performance
b) Cognitive Intelligence, Complex Task Performance and Decision
Making
c) How Emotional Intelligence, Competencies, increase Leader
Effectiveness
d) Charisma, Rhetoric and impression management
2. Adaptive Leadership Approaches
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Behavioral Approach to Leadership
Situational & Path Growth Models of Leadership
Leader-Member Exchange and One-on-one Relationships
Transactional Vs Transformational leadership approaches
Contd…
Leadership
3. How leaders motivate themselves and others
a) The Importance of Affect & Emotions to Leadership
b) Self-Leadership, Empowerment, Shared/Distributed Leadership and
Teams
c) Authentic Leadership Theory, Positive Organisational Scholarship and
Servant Leadership
d) Identify Processes: Individual, Relational, Social, Organisational and
cultural
e) Authority, Power & Persuasion
f) Charisma, Rhetoric, and Impression Management
g) Transactional leadership & Goal Setting
h) Transformational Leadership, Change, And Sense Making
Perspectives
Initiating and Managing Change- A Leader’s
Perspective
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Need for change a org level-understanding from the strategic
perspective
2. Linking business needs with org Vision and Mission
3. Impact of change at all levels incl people , process and environment
4. Strategy for implementation
5. Understanding the change model vis a vis individuals
6. Leading change at Team levels
7. Understanding people
8. Handling conflicts
9. Mapping change agents
10. Synergising
Emotional Intelligence
Enhancing leadership effectiveness
1. Overview of Multiple Intelligences and measuring own
intelligence orientation
2. What is Emotional Intelligence
3. Measuring Our EI Levels
4. Understanding and Managing emotions
5.Case lets and practice
6. Assertiveness
Handling Conflict and Managing Crises
• Identify the source and cause of conflict
• Impact of conflict on team effectiveness and customer service
• Recognize different types of conflict
• Identify various stages of conflict
• Identify various conflict resolution styles (Tool)
• Explore your primary conflict resolution styles
• Discover through discussion various ways to manage conflict
• Practising & handling conflict situations
Creative problem solving and Innovation
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What is Creativity, Innovation and Lateral thinking
‘3’ elements of Effective Innovation
‘7’ habits of successful creative thinkers
The Creative process
‘3’ elements of Team Innovation
Belbin’s ‘9’ team roles
‘5’ key ingredients of innovative organisations
Action Plan
Building and Managing Team
(intervention activities based-both indoor and outdoor )
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Identify your role and responsibilities, and challenges faced in performing
responsibilities
Illustrate the concept of areas of control and influence
Explain the concept of a team
Understanding team member styles –to understand behaviours better
Identify the characteristics of an effective team-Mc KInsey Approach
Importance of Trust between team members
Determine individual team player styles
Recognize importance and benefits of a motivated team
Identify different methods of motivating a team
Recognize importance of performance review
Introduce format for tracking team member’s performance
Apply the IGLOO model review meeting agendas
– I –Initiation of the review meeting
– G – Goals are reviewed
– L – Listening to the team members
– O – Observation sharing
– O – Overall rating
MDP – Middle Managers
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Differentiate between a manager and a leader
Identify the Roles and Responsibilities of a Leader
Identify own leadership profile through a questionnaire
Understand the importance of achieving task and people balance
Behaviors of an “Integrated Leadership Style”
Review the steps of planning
Set SMART goals
Fix accountability of team members
Create “ Check Points “ to monitor the plan and goal achievement
Analyse own interpersonal communication profile through the Johari
Window questionnaire
• Analyse the importance of open communication through self-disclosure
and feedback in leadership position
• Manage communication issues across various organisational levels
Contd…
MDP – Middle Managers
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Explore the need for time management and planning
Categorise and prioritise work according to urgency and importance
Identify tasks that can be delegated to subordinates
Schedule priorities on a weekly basis
Identify time-wasting activities and habits
Identify ways to optimise working hours
Identify work based stressors
Evaluate various stress management techniques
Identify positive and personal solutions to overcome work related stress
Review best practices for performance, behaviour and grievance
counseling
• Review the Coaching Model and the steps of coaching
• Analyse ways of giving effective feedback
Developing Team Members and Enhancing
performance
• Understanding Team members based on Behaviour based
analysis- using Disc based personal profiling.
• Observing and Analysing critical behaviours and performance
• Develop skills to ensure participation of sub- ordinates and
seek and give feedback using effective communication skills
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Demonstrate coaching and counseling skills to help
subordinates implement corrective action plans
• mentoring
Personal Development
Attitudes for Excellence
1) Introduction
2) Effective Listening
3) Art of Communication
4) Attitude Awareness
5) Dealing with Emotions
6) Understanding Others
7) Personal Empowerment
8) Creative Problem Solving
9) Reaching your Potential
Business Simulations
Service Excellence-Customer First
a) The Importance of Customer Satisfaction
b) Types of Customer Needs & Expectations
c) Setting Service standards and understanding Parameters customers
use to rate service levels
d) Moments of Truth; Exceeding customer expectations
e) How to achieve Customer’s trust?
f) Designing Customer Experience, setting standards, measuring
deviation from standards, carrying out necessary ongoing corrections
g) Handling challenging customers and situations
h) Benchmarking with the best, across industries
i) Building Competencies required to deliver excellent customer service
Selling Skills
1. Pre-sales
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Planning & Preparation
Knowing your Company, Product, Competitor, Customer (CPCC)
Build competencies towards handling customers / customer interactions
Generating leads
2. During a sale
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Opening & First impressions (Skill building on Building Rapport, Empathy)
Identifying & Uncovering needs (Consultative ; Diagnostics, Listening, Probing)
Presentation of options (USPs, Product FAB, Demo)
Handling Objections (Demonstrating value)
Closing Techniques
3. Post sales Follow up
a) Frequency
b) Behaviors
c) Telephone etiquette
Content Creation & Development
The audiences are constantly harangued with me-too training
programs, over and over again.
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The idea is to create refreshing and engaging stuff, tailored to a specific
audience.
– The treatment is proposed to be novel and would make use of the
latest presentation tools.
Consulting & Concern Validation Study (CVS)
Solutioning
Customised, Novel content on existing/ new areas identified
Train-the-trainer & Booting (TTT)
Script writing
End-to-end responsibility for creating short films on soft skills / selling /
shop-floor processes
Content creation across sector/functions/levels/mediums
Curious Cats Team
Total Training Exp: 1. Indian Army (7 years with class A training establishments
(Defence Services) as a senior Instructor ; 2. NIS Sparta : 14 years
Level: Top & Senior Management
Col PK Gupta
International Certifications: Adventures in Attitude: Inscape Publishing, USA; DiSC
Personal Profiling system, Inscape Publishing, USA; SPIN selling, Huthwaite UK;
Eagle’s Flight, Canada (Experiential Learning Programs):Gold of the Desert Kings
;Rattle Snake Canyon ; Council of the Marble Star; Promises-Promises
Training Type : Train the Trainer , Leadership, VMV, Management Development
Programs, Train the Trainer, Interviewing skills, Performance Management, Selling
and Marketing skills, Team building, Behavioral aspects and Soft Skills focusing on
Attitudes and its effect on quality of life and achievements, Quality Management,
Time Management, Conflict Management, etc.
Total Training & Content Exp: 1. NIS Sparta (11 years across
sectors/functions/levels; 2. Others (Apollo Tyres Sales & Marketing – 8 yrs.);
(Goodyear – Distribution Development – 4yrs)
Level: Across levels
Arif Khair
Content Type: SPIN Selling; Sales Process; Technology made easy; Product
launches; Institutional Sales; Key Account Management; Service; JD Power
Customer Satisfaction improvements; Spare Parts; Insurance Sales; Workshop
Profitability; Soft skills; Inventory & Warehousing Management; FMCG Sales;
Channel Management, Distribution Development; Visual Merchandising; Modern
Retail; Script-writing; Films on Product launch, shop floor processes; Rural Sales &
Marketing; Distributor ROI
Col. PK Gupta
Chief Mentor
Arif Khair
Chief Creative Officer
(E) : [email protected]
: [email protected]
(M) : +91 93 102 74395
(E) : [email protected]
: [email protected]
(M) : +91 99 995 59885
www.curiouscats.in