Transcript TED Talk - Providence Health & Services

TED Talk
How Big Ideas Are Generated:
Innovation: Digital, Consumer and Venture
Aaron Martin, Senior Vice President,
Strategy & Innovation
Key Aspects of Rapid Innovation
Product Vision- “Working Backwards Press Release”
Small, Focused Teams- “Two Pizza Teams”
Rapid Testing with Customers- “Search for Customer Pain”
Minimally Viable Product- “Fail Fast, Cheaply”
Rapid, Small Batch Innovation- “Rinse, Lather Repeat”
Lean Startup: Small Batch Innovation
Ideas
Learn
Build
Data
Product
Measure
Product Development Process
Product Hypothesis
Shipped Product
Small Batch Innovation- Identify Customer Pain
ID
Customer
Pain
Product Ideas and Customer Adoption
Customers will adopt great product ideas if they address specific customer pain…
Product Idea: Online Car
Service
Customer Pain:
“Where’s my cab?”
HealthExpress.com
Boeing ACO Website
Telehealth
•
•
•
Moving to a single, hardwareindependent platform
Make Telehealth pervasive
Initial services rollout:
Telestroke, Telepsych,
Telehospitalist
Digital/Consumer Areas of Focus
Well
Consumer
Health &
Wellness
Non-Acute
Chronic/Acute
Online
Primary Care
Care
Coordination &
Patient
Engagement
Improved Clinician Experience
Data/Analytics
Product Hypothesis: Online Primary Care
Customer Adopted Features
• Provider search/match
• Telehealth
• Online scheduling
• Electronic Health Record
• Secure messaging (Text, Email)
• Physician ratings
Features to Test
• Purchase online using
insurance
• Online diagnostic triage
• Online procedure pricing
• Uber for Primary Care
Q&A
‘TED’ Talk
Algorithms
Mark Gargett, Vice President,
Digital Integration
‘TED’ Talk
High Reliability Efforts
Marly J. Christenson, PhD, MS, RN, FNP, CPHQ,
System Director, Patient Safety
Providence Clinical & Patient Services
High reliability is a
framework to
sustain important
progress in patient
safety and unite
other bodies of
work into an
efficient, effective,
and meaningful
approach.
Executive Learning Network for Patient Safety
Alcoa Wenatchee Works
September 2013
Simple non-technical skills
make the difference
•
•
•
•
•
•
Situational awareness
Attention
Communication
Critical thinking
Protocols
Decision-making
What will success look like?
•
•
•
•
•
•
Safety and reliability embedded in our culture
Effective teamwork and communication
Engaged caregivers
Fewer adverse events
Lower loss costs
Better experience, outcomes, and affordability of care
High reliability is a
framework to
sustain important
progress in patient
safety and unite
other bodies of
work into an
efficient, effective,
and meaningful
approach.
Executive Learning Network for Patient Safety
Alcoa Wenatchee Works
September 2013
Simple non-technical skills
make the difference
•
•
•
•
•
•
Situational awareness
Attention
Communication
Critical thinking
Protocols
Decision-making
What will success look like?
•
•
•
•
•
•
Safety and reliability embedded in our culture
Effective teamwork and communication
Engaged caregivers
Fewer adverse events
Lower loss costs
Better experience, outcomes, and affordability of care
‘TED’ Talk
Current Trends in Governmental Affairs
Joel Gilbertson, Senior Vice President,
Community Partnerships and External Affairs
‘TED’ Talk
Epic progress report
Janice Newell, Senior Vice President,
Chief Information Officer
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