Transcript TELE Concepts, Inc.

and
Our Valued Potential Client
Partnering – to reduce the cost, while increasing
the effectiveness, of communications
TELE Concepts, Inc.
“COP”
Communications Oversight Program
Mission
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To deliver world-class global
communications oversight and
support to our valued clients,
increasing the effectiveness
of their communications while
providing time and financial
benefit.
Program Overview
TELE Concepts is an established communications
consulting firm that has provided support to thousands of
clients since 1989.
Services delivered range from sophisticated IT
projects to contingency auditing to basic Account
Management support.
All TELE Concepts services provide benefit that
exceeds investment, resulting in “no-net-cost” to the client
Available Communications Oversight Program (COP)
services include………………………………………………
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Client Evaluation / Site Survey
“Bottom Line” Audit
Sales Screening
CSR Analysis / Translation
Contract Review
Billing Review
Ongoing Project Consulting Advice
Service Orders
Service Escalation
Management Reports
1. Client Evaluation
Problem:
With a myriad of contracts and service providers,
documentation of facilities is often out of date and
existing services don’t enhance business strategies.
TELE Concepts will visit client’s site to create a
database of equipment, facilities, provider contacts,
etc. We will also gain a thorough understanding of
client business practices and future goals.
Only with this complete understanding can we advise
and make recommendations that will benefit our
clients / business partners.
2. “Bottom Line” Audit
Problem:
85% of communications billings contain errors.
Of course, errors almost always favor the
service providers.
TELE Concepts audits billings. Any errors that we
discover are corrected and we then negotiate
the maximum amount of credits and/or refunds
for the client
3. Sales Screening
Problem:
Overzealous salespeople can waste valuable
time attempting to convince you that their
“revolutionary” solutions are needed.
All solicitations can be referred to TELE Concepts
as your consultant. We will review all offerings,
determine their applicability / feasibility and
present a summary to Client if appropriate.
4. CSR Analysis
Problem:
The CSR (Customer Service Record), usually
provided by the local phone company, has very
complicated USOC codes that represent the
service charges you pay monthly.
TELE Concepts translates this report and verifies
that all charges are appropriate. The report is
provided to the Client in an easy-to-understand
spreadsheet format.
5. Contract Review
Problem:
Current communications costs do not always
conform with original contracts and intent.
TELE Concepts reviews all voice / data / cellular
contracts to verify that they are appropriate
to the needs of the Client. Recommendations
for optimization are presented to Client and, if
approved, implemented by TCI’s staff.
6. Billing Review
Problem:
Ongoing communications billings contain errors.
Invoices for any implemented TELE Concepts
recommendations are analyzed monthly to
ensure conformity with contractual terms and
verify correct pricing.
With the COP enhanced service, other invoices
selected by client will also be reviewed monthly.
Any errors discovered are corrected and
appropriate credits/refunds are obtained for
the client.
7. Ongoing Consulting Advice
Problem:
The ever-changing communications industry is
often confusing. Clients don’t always have the
time or expertise to research/evaluate if new
technologies would benefit them.
TELE Concepts will provide basic consulting advice
on any question or issue. If specific project
management is requested, any fee for service
will be discounted for COP clients. TELE
Concepts has expertise in the following areas:
IT Project Management
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Business Continuance – Disaster Avoidance/Recovery
Strategic Planning/Budget Preparation
VoIP – Voice over Internet Protocol
Frame Relay to Virtual Private Network migration
Call Center – state of the art setup and management
Equipment Specification and Procurement
Videoconferencing/Teleconferencing/IM
Telecommuting/Work-at-Home/Road Warriors
8. Service Orders
Problem:
Simply dealing with communications network
service providers (local phone company, longdistance, cellular, data) is very frustrating and
time consuming.
TELE Concepts, as your consultant, will place all
new, disconnect and trouble-ticket orders. We
will track the status to assure the timely
resolution and implementation.
9. Service Escalation
Problem:
Network or equipment service problems often
result in “finger-pointing”, frustration and time
wasted.
TELE Concepts will intervene with your vendors
and providers – to escalate any problem and get
resolution as quickly as possible. Our “on-call”
consultant will have a database of all possible
contacts pertinent to your account.
10. Management Reports
Problem:
Most businesses simply “pay the bill” without
applying the data contained therein to better
understand their business.
TELE Concepts can provide traffic and trending
reports, based on available data, as a valuable
management tool. Clients benefit from a
better understanding of their communications
expenses.
COP Deliverables
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Site Survey Report
CSR Analysis/Translation
Bill Analyses
Follow up contact
Statement of Work
Project Management
0-45 days
0-60 days
Monthly
Monthly
Quarterly
As required
Everyone Needs A
“COP”
Communications Oversight Program
1)
2)
3)
4)
5)
6)
7)
8)
9)
10)
Client Evaluation / Site Survey
“Bottom Line” Audit
Sales Screening
CSR Analysis
Contract Review
Billing Review
Ongoing Project Consulting Advice
Service Orders - (enhanced program)
Service Escalation - (enhanced program)
Management Reports - (enhanced program)
“COP”
“Let me
keep an
eye on ‘em
for you”
Summary
Use TELE Concepts or do it yourself?
Joint Project
Min. staff time required
 Diverse views / skill sets
 Employee skills enhanced
 Quick implementation
 Profit culture reinforced
 No financial risk
 Maximized results
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Client Only Project
Max. staff time required
 Other skill sets needed
 Focus on other issues will
impact results & timing
 Limited resources
 Significant financial risk
 Missed opportunities

Why we’re 100% successful…
Intellectual Capital
=
You Benefit from our:
EXPERIENCE
All of our consultants are
seasoned professionals
with years of industry
experience.
PEACE OF MIND
With our proven track record
of achieving measurable results
and exceeding client
expectations, you will have
confidence that our results are
at optimum levels.
COMMITMENT
Our innovative, enthusiastic
project teams are vested in
building lasting relationships
with satisfied clients
COST
Our services generate
immediate value and have a
financial benefit guarantee.
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Success – For over 14 years we’ve demonstrated a
100% success rate with clients. We are driven to
continue at the 100% level – to generate time and cost
savings for each of our clients.
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Risk free
– all services are success
based and underwritten with a financial
benefit guarantee.
 Time
–
your time commitment is confined to
decision-making and direction-setting leaving you free
to manage your core business and still reap the
benefits of our services.
Finally…Our Guarantee
TCI guarantees that the financial benefit to Client will
exceed any fees paid to TCI, resulting in no-net-cost for
services.
Total financial benefit will include credits, refunds, bonuses
and cost-saving recommendations. TCI will periodically
provide Client with a comparison statement and rebate
any amount of fees that exceed savings achieved.
TELE Concepts, Inc.
A Communications Consulting Firm
Contact Information
Donald B. Ketcham, President
TELE Concepts, Inc.
30 Village Court, Hazlet, NJ 07730
Phone: (732) 739-3600 or (800) 864-4999
Fax: (732) 739-1308
E-mail: [email protected]
www.teleconcepts.net
12/12/03
Thank You
for your consideration and confidence