Transcript Slide 1

Faculty/Counselor Externship
Barbara Jones
Erika Martinez
Wes Hubbard
Schools First
Federal Credit Union
SchoolsFirst FCU was founded in 1934
when a group of 126 school employees
pooled together $1,200 to form a
financial cooperative.
Their goals were simple:
•Offer Members a safe investment
with a competitive rate of return
•Provide Members confidential,
low-interest loans with terms that
would not create a hardship.
$7.8 Billion in assets
28 branches in four counties
900 team members
380,000 members
Governed by NCUA
11 volunteers serve on their Board
Career Opportunities
Positions & Recruiting
Career opportunities range from Mail
Delivery, Telephone and Member
Service Reps, Operations, Information
Services, Lending, Human Resource
Reps, Accounting Reps to
Administrative Management.
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Entry Level:
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College Degree:
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History, policies, benefits, tours
Cultural training
Problem Solving
Department training
Benefits Package is a BIG selling point
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Accountants: $40,000
Financial Analyst: $53,000
Means of moving up in the organization
In-House Training and Workshops
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High School diploma
Cash Handling
Customer Service
Tellers and Service Reps: $12-$13/hour
401K matches $ for $
Medical/Dental/Vision
Evaluation
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Initial 90-day and 1-year evaluations
Individual Development Plan
Necessary Skills
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Communication skills—Written, oral,
and listening—are essential in all
aspects of business—customer
service, back office, and upper
management personnel.
Mathematical skills
Creative thinking and problem
solving skills
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Help members id ways for paying back
loans
Accountability—”keep on task”
Must be PC proficient
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MS Word
MS Excel
Proprietary Software
Team Member Personal Qualities
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Individual Responsibility
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Social Responsibility
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Interact and build strong communication
bonds—build trust among team members
and create customer service relationships.
Self-Management
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Sta$h the Ca$h
Possess a good understanding of the
organization’s objectives and work toward
achieving those goals.
Dress professionally, arrive to work on
time, be aware of your surroundings, and
possess good time management skills.
Must have a passion to work in this field.
Identify own skill sets—know where you
want to be within the organization and
take the required steps to get there.
Indispensable Skill Sets
Communication
• Written communication
– Business correspondence
– Know how to use proper
grammar and correct spelling
– Know how to create an
effective resume
• Oral communication
– Know when to speak and
when to listen
• Be prepared for the
interview
– Practice, practice, practice
Make a Difference
• Attitude, Personality, Presence
– Out-going, friendly, project a sense
of ease, poise, and self-assurance
• Provide above-and-beyond
service to your members—”find
the needle in the haystack”
• Customer service skills
• Work with different personalities
• Take initiative
• Thirst for learning—passionate
about your career
LivHOME
• Provide in-home services
for senior citizens and
adults with disabilities.
• Services provided:
Communicating with their family and
professionals; attending to the
senior's social needs; medication
oversight; accessing best available
resources; ensuring medical
compliance; home safety.
Entry Level
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Administrative Assistant
Staffing Assistant
Staffing Coordinator
Caregivers
Minimum Experience / Credentials
Education:
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High school diploma or equivalent
required.
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PC proficiency required.
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Must be able to maintain employee and
candidate information in a highly
confidential manner and demonstrate
efficient problem-solving skills.
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Must be detail-oriented with the ability to
multi-task in a fast-paced, high volume
office environment.
• Previous staffing/ recruiting/ secretarial or
administrative experience preferred
Staffing Positions at LivHOME
Professional Positions
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Human Resources Representative
Elder care Consultant
Care Manager
Manager of Professional services
Minimum and Preferred Requirements:
• Master’s Degree in Social Work and / or
current licensed registered nurse (RN)
required.
• A minimum of 5 years’ experience in
geriatric care and/ or Care Management
required.
• Supervisory / coaching experience
required, with a demonstrated ability to
constructively provide feedback –
confidentiality a must.
• Valid driver’s license and proof of
insurance; re-verification as required by
company insurance policies.
Locations
Livhome Facts:
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13 Care managers
200 caregivers (about 110 working)
30 Staffing coordinators
10 managers of professional services.
They provide care to about 5% of
Orange County Seniors
According from to customer feedback,
they fully satisfy 93% of their customers.
They generate approximately 125,000 per
month (OC)
Technology
• http://www.livhome.com/
• Assist (internal system)
• Caller-ID telephonic systems
Internet tools
• Craig’s List
• Snag-a-job
• Monster
• Livhome Blog
Software
• Word
• Excel
• Outlook
• Podcast
Why Work for LivHome?
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LivHOME offers its employees a competitive
and attractive benefits package that includes
the following:
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Medical and Dental Plans (a portion is
company-paid)
401(k) Retirement Plan with Company
Match
Bonus Opportunities
Credit Union Membership
Life Insurance
Ongoing Training and Education
One-on-One Support
Flexible Scheduling
Weekly Paydays (Caregivers)
Direct Deposit
U.S. Savings Bond Purchase Program
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General skills
• Great customer service
skills
• Great communication skills
• Computer literate
• Knowledge of software
applications: Word; Excel;
Outlook
• Good written skills
Donahue Schriber
• Founded in 1969
• Construct, develop, lease, manage and market
shopping malls (strip malls)
• Currently own/operate 93 centers in Arizona,
California, Nevada and Oregon
• Selected by OC Metro as one of the best
companies to work for
Careers Available
• Entry Level – Clerks ($10-$15 hr),
Administrative Assistant ($10-15 hr)
• Marketing ($40,000 - $95,000 yr)
• IT ($60,000 – $120,000)
• Operations Assistant ($30,000 – 35,000 yr)
• Donahue offers competitive benefits package
and will pay for employees education if it
relates to job!
Skills and Qualities
• 4 year degree preferred for many of the jobs but not
always necessary
• General computer skills (larger companies may need
more specific skills)
• Written and verbal communication and people skills
very important
• Most important qualities are a passion for the job
and an interest in doing it as well as a willingness to
learn and continue ones education
Most important knowledge I gained to
pass on to students
• Employers really want someone with a passion for
and interest in the job
• It’s important to know about what the company does
before the interview in order to know if you would
be passionate about it or interested in it
• Being willing to continue you’re education is often
more important than having a degree
• However many employers like to see degrees mainly
because it indicates responsibility, ability to finish
something you start, and ability to deal with a
diverse group of people