Transcript PowerPoint Presentation - Bringing the Vision to Life

Introducing
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Listening to
Learn
Bringing the Vision to Life
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Learning Objectives
• Become aware of how we listen.
• Explore good listening as a
communications skill.
• Practice the skills of active and empathetic
listening.
• Examine the relationship between listening
skills and the receiving and giving of
feedback.
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Speaker / Listener Role Play
• Pair off – speaker and listener: each speaker
talks for a minute or so about a recent trip or
vacation; each listener has a secret
instruction
• Speakers: What did you experience? How
did reaction of listener affect you?
• Listeners: How did speaker respond to your
behavior?
So, what is listening,
and why is it so important?
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Listening Is
• An essential part of communication
• Not taught in school (writing, speaking)
• A skill that can be learned (Wood Badge
can help)
• By being aware of importance, we can
make it a learning and leadership tool.
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Why is listening a key
skill of leadership?
• Primary means for connecting with others
– Share ideas/experiences 
trust/understanding
– Build awareness of strengths/skills
– Youth really want us to listen to them
• Helps us make decisions and solve
problems – glue for team, doorway for
ideas
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“Seek first to understand,
then to be understood.”
— Stephen Covey
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Two Parts of
Effective Listening
• Active listening
– comprehension of what the person is saying
(objective)
• Empathetic listening
– sincere attempt by listener to understand what
the person is meaning (subjective - body
language, tone of voice, emotional state)
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Active Listening Requires
• Rephrasing and checking
• Nonjudgmental attitude
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Empathetic Listening Requires
• Putting the listener in the speaker’s place
• Seeing things from the speaker’s
viewpoint
• Understanding how the speaker feels
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Effective Listening Is
Active
AND
Empathetic
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Exercise in Effective Listening
• Form pairs – speaker and listener
• Speakers talk about something they enjoy
• Listeners try different styles
– pay close attention, but say only “I got it”
– pay close attention and rephrase information
– pay close attention, rephrase and attempt to
demonstrate understanding of deeper meaning
• Switch roles
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Listening in Adversarial
Situations
• How do we respond when hearing
something we don’t want to hear?
– When speaker is angry?
– When we are uncomfortable?
• Be aware of your own state!
• Create a productive framework with a
positive stance. Is a “time out” needed?
• Cast conversation in a positive light.
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Listening in Adversarial
Situations - Role Play
• Volunteer plays role of Scout angry about
the way he is being treated in his unit
• Staff member displays good listening skills
• Transition Scout’s focus
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Listening in Adversarial
Situations - Discussion
• What did you observe? How did it go?
• Consider
– speakers respond to listeners (acknowledge
but do not enable the negative)
– flipping a negative to a positive can structure
a more productive framework
– positive light involves and projects more
empathy and support
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Listeners should always strive
to create a positive present, as opposed to
a negative past.
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Giving and Receiving
Feedback
• May be difficult – effective listening can
help turn negative into positive – to be
helpful, both parties must listen effectively.
• How does it feel to receive feedback?
How does it feel to give feedback (in a
positive manner)?
• Basic part of leadership and teamwork.
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Tips on Giving Feedback
• Is it helpful (what are your motives)?
• Do others want it?
• Deal only with behavior that can be changed.
• Is it specific (no generalities)?
• Does it describe (not evaluate) behavior
not intangibles, like “attitude”?
• How does the behavior impact you?
• Does your feedback contain an “I” statement
(accept personal responsibility for you)?
• Did the recipient understand what you said?
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You can give caring feedback
without a good technique,
BUT . . .
the slickest technique in the world
will not hide a lack of caring.
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Tips on Receiving Feedback
• Seek out feedback
(it will nearly always help you improve).
• Listen carefully (heightened awareness).
• Listen actively
(rephrase, get the words in context).
• Listen empathetically (get the message).
• Monitor your emotions
(now is not the time to react).
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Consider feedback to be a gift.
It truly is one.
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Listening to Learn: Summary
• Effective listening is a learned skill.
• Listening is important to relationships and
problem solving.
• Effective listening is both active and
empathetic.
• Listening can turn a negative situation into
a positive one.
• Listening is key to giving and receiving
feedback.
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So, did we . . .
• Become aware of how we listen?
(YOU BET!)
• Explore good listening as a communications
skill? (YOU BET!)
• Practice the skills of active and empathetic
listening? (YOU BET!)
• Examine the relationship between listening
skills and the receiving and giving of
feedback? (YOU BET!)
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Thank You!
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ELECT YOUR
DENNER!
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