Transcript Document
Resume Development
WELCOME
Confidential and Proprietary
Learning Objectives
Understand:
The purpose of your resume
The key components of a resume
How to choose the best resume format
How to write clear, concise accomplishment statements
How to edit/proof your resume
Draft:
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An accomplishment statement
A professional profile/summary statement
What do you know already?
1.
What is a resume?
2.
What is the key purpose of a resume?
3.
What are differences of a resume today vs. a resume in
the past?
4.
Do you need a resume to get a job?
5.
How many times will you rewrite your resume, and how
long will it take?
6.
How many pages should it be?
7.
How much time does an HR person spend reading a
resume?
8.
What key information should be included in a resume?
(20/20, 2.4)
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Preparation Phase
Beginning
Resume
Define
Abilities
Review
Accomplishments
Strengths!
Career
Objective
Match up
Interests
(20/20, 1.8)
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Preparation Tips
Gather/organize needed information
Complete assessments
– Career Survey
– Birkman
– Values Sort
5
Write your own resume
1 – 2 pages
Keep the look simple
Avoid using personal pronouns
Preparation Tips
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Use the past tense
Choose strong action verbs
Annotate and spell out abbreviations
Avoid colored paper, fancy folds, photos
Marketing or Misleading
96% of HR professionals conduct reference checks
93% of those said they did not hire the candidate as a
result of misrepresentations on applications/resumes.
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Common Misleading Information
Inaccurate dates
Degree inflation
Overstating roles and duties
Misrepresenting technical abilities
Claiming language fluency
Providing a fake address
Inflating grade point averages
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Marketing
You CANNOT change your dates of employment
You CAN, to some degree, change your titles
You CANNOT change your academic background
You CAN leave out irrelevant jobs and data
You CANNOT get away with lying just because your
company no longer exists
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A Resume Answers Three Questions
1. What do I want to do next?
Self assessment (Career Survey, Birkman, Values Sort)
2. Why can I do that?
Summary: Broad overview of scope of experience
3. What is my evidence that I can do that?
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Professional experience
Key results/achievements
Education/certifications, etc.
The employer wants to know…
1. Can you fill my need?
2. Will you stay for the long term?
3. Are you professional?
4. Do you fit?
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What should be included?
Summary/professional profile
Professional experience
– Companies
– YEARS of employment
– Job scope statements
– Job titles
– Accomplishments
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What should be included?
Education
Professional development / training
Technical skills
Licenses & Certifications
Military experience
Professional affiliations / memberships
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What Not to Include
Months of employment
Personal information, physical characteristics
Hobbies and interests
“References available upon request”
Irrelevant Information
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Art and Science
Guidelines not rules
Many forms of a “best” resume
Work with your coach
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Resume Heading
Name
Contact information
– Address, phone number, web resume site
– Email (professional)
Abbreviated heading on subsequent pages
Save as a template
Use for all correspondence
(20/20, 2.5)
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Career Profile/Summary
Follows heading
Outlines your qualifications and value add for an
employer
Usually written last
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Professional Experience
Makes and supports your case
Last job first
Detail last 10-15 years, what
you are, not what you were.
Company description is
optional.
Include Job Scope
Statements.
Strengths, contributions, and
accomplishments are bulleted.
NAME
Street Address
City, State, ZIP Code
Telephone
Email
SUMMARY
Purchasing Agent with extensive experience in
domestic and international manufacturing.
Solid background in logistics, procurement,
material and production control. Broad…
PROFESSIONAL EXPERIENCE
ABC COMPANY, NYC, NY 19XX-200X
Major international widget manufacturing
company with sales of $XB worldwide.
Senior Purchasing Agent
Purchased raw materials for the widget
manufacturing operations. Supervised 4
purchasing clerks.
Accomplishment #1
Accomplishment #2
Accomplishment #3
(20/20, 2.8)
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Scope Statements
Answers the questions:
What were you hired to do?
At what level?
For whom?
With whom?
(20/20 2.9, 2.10)
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Scope Statements
Demonstrates specific experience or role
Qualifies you for a position
Begins with an action verb
Includes dimensions, range, staff size, budget and
reporting relationship, if relevant
Demonstrates general experience and
responsibilities
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Responsibility or Accomplishment?
Responsibilities:
The tasks and activities you were hired to do
Accomplishments:
The results you produced and how you achieved them
(20/20, 2.8 – 2.10)
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Accomplishment Statements
Why should we believe you can do what you say you can do?
Support your career goal
Highlight actions which showcase your
strengths
Appear in bullet form for easy readability
Based on your CAR’s
Challenge, Action, Result (CAR)
(20/20, 2.9)
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Accomplishments
CAR
Challenge: What was the situation?
Action: What did you do and how?
Result: What was the impact?
Challenge not usually included on your resume.
(20/20, 2.9)
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Accomplishment Statement Samples
Not
specific
Conducted many training programs in several
states which reduced problems.
Better
Conducted more than 45 service technician training
programs throughout an 8-state region reducing
customer complaints by 22% in a 6-month period.
Best
Reduced customer complaints by 22% in a 6month period by conducting more than 45 service
technician training programs throughout an 8-state
region.
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Accomplishment Examples
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Improved support services 50% in 6 months by launching
support program that improved the technical delivery of
service co-provider.
Researched and recovered $25 million in out-of-balance
conditions during bank systems conversion and post
conversions.
Increased revenue $2 million by designing and
implementing an automated customer follow-up program.
Reduced average customer call-waiting time to 30
seconds from 2 minutes by designing and implementing a
call triage system.
Avoid Over Used Phrases
Instead of: Experience working in fast paced environment.
Try: Registered 120+ third shift emergency patients per
7 hour shift. Best?
Instead of: Excellent written communication skills
Try: Wrote jargon free user guide for 11,000 users.
Best?
Instead of: Team player with cross functional awareness
Try: Collaborated with clients, A/R and Sales to increase
speed of receivables and prevent interruption of service to
clients. Best?
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Accomplishment Draft
Using your Resume Guidelines Worksheet page 3
Draft:
Job scope statement
One accomplishment
10 minutes to write
5 minutes to share with partner
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Education
Further supports your case
Start with highest level of
achievement.
Include College, Training,
Seminars, Certifications,
Professional Development.
Identify major if related.
NAME
Page 2
ABC COMPANY, NYC, NY 19XX-200X
Major international widget manufacturing
company with sales of $XB worldwide.
Senior Purchasing Agent
Purchased raw materials for the widget
manufacturing operations. Supervised 4
purchasing clerks.
Accomplishment #1
Accomplishment #2
Accomplishment #3
Years are optional
EDUCATION
PROFESSIONAL DEVELOPMENT
MEMBERSHIPS
AWARDS
(20/20, 2.14)
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Other Sections
Affiliations and memberships
Military experience
Awards/honors
Technical skills
Licenses and certifications
Remember, “Is it RELEVANT?”
(20/20, 2.11 – 2.16)
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Addendum
Patents
Published books/articles
Presentations
Projects, consulting engagements, legal cases,
and financial transactions
Client lists, where not proprietary to former
employer
(20/20, 2.16)
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Professional Profile/Summary
Considered by many to be MOST important part of
your resume!
600 managers surveyed: overwhelming majority
agreed.
Only about 5% of resumes contain this key section.
Robin Ryan
(author of Winning Resumes and Winning Cover Letters)
(20/20 2.7)
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Summary
State your case, what are
your qualifications?
Positioning statement that
highlights qualifications and
areas of expertise, Unique
Selling Points, Strengths
and Deliverables.
Industries, positions and
functions you’ve held, range
and scope.
Narrative or Narrative
followed by bullet points.
Usually written last.
NAME
Street Address
City, State, ZIP Code
Telephone
Email
SUMMARY
Purchasing Agent with extensive experience in
domestic and international manufacturing.
Solid background in logistics, procurement,
material and production control. Broad…
PROFESSIONAL EXPERIENCE
ABC COMPANY, NYC, NY 19XX-200X
Major international widget manufacturing
company with sales of $XB worldwide.
Senior Purchasing Agent
Purchased raw materials for the widget
manufacturing operations. Supervised 4
purchasing clerks.
Accomplishment #1
Accomplishment #2
Accomplishment #3
(20/20 2.7)
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Summary Draft
Using your Resume Guidelines Worksheet, page 9
Draft a summary for your resume.
Brand statement
Qualifies you for your desired position
Summarizes:
– Industries
– Key roles/responsibilities
– Key strengths and skills
– Unique value add
15 minutes to draft summary
5 minutes to share with a partner
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Transferable Skills
Key skills desired by employers
Critical when changing career focus
Includes:
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– Leadership
- Teamwork
– Interpersonal
- Communication
– Flexibility
- Problem-solving
– Organizational
- Analytical
– Quantitative
- Others?
Key Words
What are “Key” words?
Do you know the key words for your profession?
Key words relate to your qualifications:
– Technical expertise
– Industry jargon
– Product knowledge
– Personality traits
– Academic credentials
How to determine your key words
– Review ads and job postings for your targeted jobs
– Review company websites and how they describe their culture and
employees.
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Key Word Samples
Administrative
Web Designer
Sales
Document preparation
Windows
Exceed quota
Word processing
Internet servers
Travel
Special projects
Page Mill
Lead generation
Administrative support
HTML
Customer support
Team player
PDF
Inside sales
MS Word 2007
Photoshop
Presentation skills
Multi-line phones
Project coordination
Account management
Scheduling/
organizational skills
80 wpm
Excel
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Key Word Qualification Summary
Sales professional
Achievement oriented sales professional with 15 years of
success in international trade and global marketing.
Skilled in developing marketing programs, coordinating
new product introductions and providing customer
support. Experience includes cold calling, new business
development and key account management.
Rather than…
Achievement oriented with 15 years of successful experience
and proven ability to meet objectives, communicate with
clients, and quickly excel in new industries
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Using Key Words
94% of the top 500 U.S. companies use computer
programs to evaluate resumes
Do not creatively try to “hide” your key words in
your resume
Not just for on-line applications. People visually
scan for these as well
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Choosing a Resume Format
CHRONOLOGICAL
FUNCTIONAL
Name/Address/Phone/Email
Name/Address/Phone/Email
Objective (optional)
Objective (optional)
Summary
Summary
Professional Experience
(including selected
accomplishments)
Selected Accomplishments
(under specific functional areas
of expertise)
Education
Professional Experiences
• Company name, city, state, dates
•Job titles
No job scope or accomplishment
statements
Optional Sections
Education
Optional Sections
(20/20, 2.17)
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Choosing a Resume Format
CHRONOLOGICAL
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FUNCTIONAL
A Chronological format calls the
reader’s attention to your recent
experience.
A Functional format directs the reader
to your functional strengths and
qualifications.
Continuing in the same occupation or
industry
Making a significant career change
(production to sales; financial
planner to teacher)
Career shows steady growth with
progressive responsibilities
Job objective is different from your
experience
Job objective is similar to recent
experience
Experience is gained in different,
relatively unconnected jobs
Hybrid
Purpose similar to functional
Combines both the key features of the functional
and the chronological resume.
– Key accomplishments listed right after summary
– Professional experience written the same as chronological,
including job scope and accomplishment statements.
Most recruiters prefer chronological with job scope
statements or hybrid over functional resume.
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Hybrid Resume
Summary
Key Accomplishments
Work Experience
Job scope statement
Remaining accomplishment statements
Other Sections
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Print and On-line Resumes
WORD VERSION
INTERNET VERSION
Smith-Mary.doc
Smith-Mary.txt
Used for:
Used for:
Printing
Posting on-line
Face-to-face
Copying and pasting
Attaching to email
Includes appropriate
formatting for
attractiveness
into email messages
Unformatted for use in
electronic or digital
applications
Caution when working with newer Windows versions: .docx files
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The “Internet” Resume
Tips
Create and save plain text version
- No italics, lines, graphs, columns or underlining
- Limit to 60 characters or 6 inches wide
- Include Keywords
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Proof, edit, proof
Cut and paste into on-line posting sites
Print out selected areas to proof before posting
When emailing a “Word” resume, consider saving it as a
PDF and then mail
Professional Bios
To Introduce Yourself to a Broader Audience
Marketing tool for consulting assignments
For speaking engagements
To confirm credentials
To add to a business proposal
In lieu of a resume
No more than three-quarters of a page
Conversational tone – third person voice
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Possible Concerns
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Gaps in work history
Little or no experience in the field you are targeting
Almost all experience is with one employer
Lack of consistency in job history
Job hopper appearance
Lack formal degree
Jobs held many years ago
Age
Work history and education from another country
Others?
References
A great networking opportunity!
Contact:
Now/soon
After the interview
After the expected call
Thank you
(20/20, 2.27)
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Help your references help you!
Consider the key skills, knowledge and abilities
(KSA’s) and experience for which you need
references.
Share with your references what you would like
them to emphasize.
Consider developing a master list of references
sorted by your KSA’s
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References
Reference for Mary Smith:
Jocelyn Hartman
Vice President, Sales and Marketing
ABC Manufacturing
Contact Information:
120 South Main Street
Anytown, ST 74209
(777) 489-1539
[email protected]
Relationship: Former Supervisor at company
name.
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Final Thoughts
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Is all the information relevant?
Is it true?
Is it positive?
Is there “white” space?
Is it clear, correct, and concise?
Have you considered search engine marketing?
Did you use the editing checklist on page 2.21?
Greatest emphasis on most recent work?
FINELY
Have you mad doubly sure there sure no typos?
Have you used the right sintax?
Have you used proper puncturation?
REMEMBRE
Its got to be letter purrfect
Have your resume “proof read” by at least two people!
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Tools and Next Steps
Tools:
8eResume Basics including on-line Resources:
Resume Examples, Resume Checklist,
Resume Development Tips, Action Verbs by Skill Area
Next Steps:
Develop Keywords, Resume Editing, Coaching,
Post to Right’s Resume Bank on RfH
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