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Advanced
Technical
Support
May 3, 2011
© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein
are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are
the property of their respective owners.
John Medamana
Vice-President
Advanced Technical Support
Mobility Switching,
VMS, RAN/UTRAN,
E911 & Microwave
Layer 1
Global Layer 2 and
Broadband
Aggregation
Networks
Layer 3
Global IP
Vendor Mgmt,
Reliability Engr. &
GSAT
ATS Services
Glenn Shull
Lyon
ExecutiveRick
Director
Mike Pepe
Executive Director
Jim Zatloukal
Executive Director
Ethelyn Lusain
Executive Director
Taso Devetzis
Executive Director
Transport
• Mobility Switching,
VMS, RAN/UTRAN,
E911, and
Microwave
networks and
elements.
• Mobility Software
Quality Assurance
Element Audits
and Proactive
Analysis.
• Global L2 Frame &
ATM networks,
Ethernet to the
Cell Site and
Broadband Access
Aggregation
including DSL.
• Maintenance
engineering
support,
performing
reliability audits
and partnering
with other
organizations to
ensure network
reliability for
global Layer 2/3
and Access
Aggregation
networks.
• IP/MPLS
backbones in the
US and most of
the world to create
a seamless global
infrastructure for
all IP-networkbased services.
• IP edge routers
and infrastructure
for enabling IP
services, including
VPN, INTERNET,
DSL, Mobility, UVerse, and VoIP.
•
Metro and WAN
Ethernet
infrastructures.
• IP related services
provisioning
support.
• Legacy IP/MPLS
2
networks.
• Management of
GNO Maintenance
Expense program,
Vendor Mgt and
development of
reliability engr.
best practices.
• AIN and SS7
platforms, tools,
as well as
providing Element
Management
System (EMS) and
access support for
Layer 1, 2, and 3
elements, Global
Service
Applications and
Technology
(GSAT).
• Production and
analysis of metrics
vendor scorecards,
and dashboards.
© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein
are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are
the property of their respective owners.
• Video Services, U- •
verse/CVoIP
Service Path, Uverse NTI,
including
packaging and
automation,
chronics, Tier 3
and PSK testing.
• VoIP/ Network
Services – BVoIP,
CVoIP, Mobility &
LTE VoIP, DNS,
DHCP, RADIUS,
LDAP, NTP.
• Mobility/LTE
applications, E2E
services, quality
monitoring for
video, VoIP,
Mobility (LTE) and
hardware
diagnostics.
Global Layer 1
Transport,
Switching, ISDN,
E911, DATEC,
Power, & Sync
Rick Lyon
Executive Director
DC power, power
generation, and
power alarms.
• Technical support for
maintenance,
provisioning, service
assurance/reliability
of the transport,
switching, and
Mobility networks,
and specialized
support for AFN,
E911 and ISDN.
• Maintenance, and
service assurance
/reliability for all PRS
and TSG network
timing systems.
• Vendor
management/
vendor network
reliability.
Rick Lyon
Executive Director
Global Layer 1 Advanced
Technical Support
Global Layer 1
Wireline & Mobility
Layer
1
Transport
ESAC
Transport
Rick Lyon
Mike
Gaines
Director
• SONET/DWDM/DCS and
Transport products.
• Vendor management
/vendor network
reliability.
• Project management of
the AFN Network
retirement by 6/30/11.
• Tier 3 technical support
for E911.
Global Layer 1 Wireline
and Mobility Transport
& Switching Field
Technical Support &
DATEC
Marla Spielman
Director
• Tier 3 field technical
support for Layer 1
Transport, Switching,
Mobility, AFN, and
ISDN.
• Certification of critical
installations, reliability
audits for central offices
and MTSOs, FOAs, and
FFAs.
• Global DATEC support,
including layer 1, 2,
and 3.
• Tier 3 technical support
for the GSA
maintenance
organization.
• Onsite support for
Global Layer 1
Wireline & Mobility
Central Office Power
Technical Support
Global Layer 1
Wireline & Mobility
Network Timing &
Synchronization
Carol Will
Director
Rick Brown
Area Manager
• Tier 3 remote and field
power technical support
for Wireline, Mobility,
IDCs and CRE.
• Certification for all new
power installations.
• Performing power
audits to ensure
network reliability.
• Performing RCAs for
power and grounding
related network
outages.
• Providing portable
power generation for
emergencies as well as
long term support.
hardware and software
upgrades.
3
© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein
are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are
the property of their respective owners.
• Tier 3 technical support
for all synchronization
elements within AT&T’s
wireline core network
and Mobility. This
includes providing 7X24
critical network event
restoration support.
• Providing on-site and
remote Sync
Conversion Project
Management.
• Provide remote and on-
site support for test and
acceptance,
maintenance, and
service assurance and
reliability.
Mike Pepe
Executive Director
ATS Global Layer 2 & Broadband
Aggregation Networks
ATS Global Layer 2/3
Support
Layer Technical
1
Transport
Jeff Hall
Principal Member of
Tech Staff
Rick Lyon
• Provide technical
support to Layer 2
Tier 3 organization.
• Support
EDRD/DG/MOP
development for
MSN and SIAD.
• Support tool
development.
ATS Global Layer 2/3
Field Technical
Support
David Sporer
Director
• Tier 3 field SME and
technical support for
all Layer 2/3 network
elements and office
infrastructure for
AT&T's domestic
networks.
• Certification for all
premium element
installations within
the networks.
• Build, configure,
jumpstart, patch and
deploy network
servers and
appliances.
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© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein
are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are
the property of their respective owners.
ATS Global Layer 2
and Access
Aggregation
Networks
Bob Ferraris
Director
• Tier 3 technical
support for AT&T
ATM/FR, DSL and
Access Aggregation
networks.
• Tier 3 technical
support for all
Mobility MSN, SIAD
and EMUX devices.
ATS Certification
5
© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein
are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are
the property of their respective owners.
ATS Certification
What is certification?
Certification is an inspection performed on a critical network element installation to ensure
that AT&T installation and turn up practices and guidelines are followed by the Installation
Vendor.
Who does the certification?
ATS Field personnel in the Transport Layer 1-3, Synchronization and Power groups perform
certification on critical platforms that they support.
When is certification done?
Certification is generally performed during the test and turn up phase of the installation
process. Dates are established with the Installation Vendor to meet on site in order to capture
any defects that may be corrected immediately so ready for service dates are not
jeopardized.
What do we do with the results?
Certification findings are entered into the AT&T Remedy database in order to track installation
defects by vendor and equipment. Results are shared with Engineering and the Vendor in
order to help eliminate similar errors on subsequent installations.
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© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein
are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are
the property of their respective owners.
ATS Certification Checklist Categories
•Equipment
7
•
Cooling Fans
•
Power
•
Timing
•
Cabling
•
Grounding
•
Ironwork
•
Equipment Designation
•
Documentation
•
Software Validation
•
Reliability Testing
•
Alarm Verification
© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein
are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are
the property of their respective owners.
ATS Certification Platforms
Layer 1, 2, 3, and Power
Emerging Technologies
Critical Elements
Power
• New Technology Introduction (NTI) –
FOA/FCA
• IPAG (Juniper MX480, MX960, WIPM)
• VPLS-PE (Juniper T640, WIPM)
• ATM Switch ESS – ALU 7670 RSP
(Mobility)
• VOIP Platforms (BVOIP, CVOIP e.g.
OSR)
• Lightspeed (ALU7450, 7750, 7330 IP
DSLAM)
• Ciena NTE
• Adtran TA5000 EOC
• Next Gen BITS Clocks
• Nortel OME6500
• ICDS Major Build
(Dell/HP/Foundry/Sun Server)
• CALEA (Cisco 6504-E), SIMS
• Cisco CRS-1 Router (Core, Remote
Aggregation and Multi-Chassis)
• GSR (Cisco 12xxx Series) Router
• SONUS (Mobility), Cisco 7609
(Mobility)
• MSC Tellabs 8860 (Mobility)
• GigaScope (Mobility/Broadband)
• Tellabs 532, 5320L, 5500, NGX-S
• Telmar 1630 GSX, 1631 SMC, 1633
SX, 1680 OGX, DEXCS 1/S/L/VL,
ECS1
• Alcatel 1631, 1671, 1677
• Lucent DACS II, III, IV
• Ciena Core Director
• Nokia Siemens HIT 7500 ULH (40G)
DWDM
• Nortel OME6500
• FEI US5G
• Symmetricom TC4500, TH5
• All Primary DC Power
8
© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein
are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are
the property of their respective owners.
ATS Certifications
1Q2011 Total Certifications performed: 737
Certifications with deviations
Total deviations: 1076
vs. no deviations
Major vs. minor deviations
Deviations
321
9
No Deviations
416
© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein
are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are
the property of their respective owners.
Major
Minor
461
615
1Q2011 ATS Certifications
Total Deviations: 1076
Extra cable length is
coiled at the top of
the bay blocking
equipment.
376
Cables are outside
the cable trough.
Cables improperly
run across the
equipment, blocking
access.
205
169
157
Cable ties were
never cut.
77
32
10
22
© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein
are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are
the property of their respective owners.
14
11
6
5
2
1Q2011 ATS Certifications
Total Equipment Designation Deviations: 376
107
Labels are ripped
and illegible. New
labels are required.
71
66
56
22
20
11
11
© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein
are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are
the property of their respective owners.
9
7
4
2
1
1Q2011 ATS Certifications
Total Cabling Deviations: 205
83
Improper routing
44
38
23
6
12
© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein
are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are
the property of their respective owners.
5
5
1
1Q2011 ATS Certifications
Total Power Deviations: 169
53
Exposed
electrical
wires
41
36
19
10
6
13
© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein
are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are
the property of their respective owners.
4
1Q2011 ATS Certifications
Total Equipment Deviations: 157
41
36
31
Missing hardware
16
12
8
8
3
14
© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein
are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are
the property of their respective owners.
1
1
1Q2011 ATS Certifications
Total Grounding Deviations: 77
57
Ground cable run
incorrectly.
Incorrect cable
length and improper
dressing causing
congestion.
12
5
15
© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein
are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are
the property of their respective owners.
2
1
The
to our success together is –
Attention to detail
Compliance with standards
Mutual cooperation
16
© 2010 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein
are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are
the property of their respective owners.