Transcript Systems Integration

NEC
Converged Solutions for the
hospitality industry
NEC
2005
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Presentation
 Producer and Implementation partner
 About NEC TALIA system – function and facilities
 Installation, implementation and technical support
 Administration and reporting
– Usage statistics and Technical condition
 Recapitulation of advantages for guests and hoteliers
 Revenues and financial balance
NEC
2005
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NEC today
 $53 Billion in Annual Sales
 Ranked 55th in Fortune Global 500
 Largest PC Manufacturer in Japan
 World’s 3rd largest Patent producer (Over 15,000
Patents)
 World’s 2nd Largest Producer of Semiconductors
 Uniquely Ranked in top 5 for Semiconductors,
Computers & Communications
NEC
2005
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ELKO TRADING spol. s r.o. – GCS
Global Communication Solution (GCS) division is first implementation
partner for hotel systems from NEC company in the middle Europe
 Leader of IT market in Czech republic
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On CZ market since 1990
First IT specialist after 1989 in Czech republic
One of 10 greatest distributors in CZ
Over 60 professional specialists on 6 branch offices in CZ a SR
Experience of operation on international markets (Germany,
Poland, Belarus, Lithuania, Hungary and many other)
• Implementation partner of many Czech and international
companies
NEC
2005
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Introduction to NEC’s hospitality solutions
 Travel and Leisure Interactive Applications (TALIA)
– True Video and Audio on demand
– Integration with PMS
– HSIA – fixed and WiFi
– Integration with PBX
 Broadband Display Solution
– Local content management for information displays and
info channel on guest TV
NEC offers the only large scale deployed “triple
play” solution available in Europe
NEC
2005
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TALIA - Overview
 Multilingual digital VOD movies – offering all the very latest blockbusters and
independent content
 Time-shift TV and PVR
 Digital TV (DVB-t/c/s) – subject to availability
 HSIA – High Speed Internet access (laptop or TV, fixed or wireless)
 Games – both 2 and 3 dimensional
 Room services and In-room marketing tool
 Integration with 95% of existing PMS –including Fidelio V6 and 7
 Installed over either Cat 5e or existing Telephony cabling
 All in a fully customisable offering
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2005
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Video and Audio on demand
 Offering the features of a CD or DVD
– Fast forward
– Rewind
– Pause
– Resume – allows guests to resume their paused content
any time during the playback period
– Next track
– Digital Quality sound and picture with Dolby digital an
option.
Most importantly what the customer wants and when
they want it……
NEC
2005
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HSIA on the TV or the guests own laptop
Provide access to the www for business and
leisure guests
 Provide secure unrestricted Internet
access on the in-room TV and guest’s
laptops
 Provide free access to web sites of your
choice
– Hotel web sites for information and
reservations
– Tourist board, weather, news or local
information sites
 Develop a new revenue stream by
allowing free guest access to fee paying
partner websites
– Tourist attractions, restaurants
transport, email, news
NEC
2005
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Room Services
 Wake-up service
 Bill consulting
 Internal TV channel to promote high margin additional hotel
services : casino, bar, luxury shops, …
 Preview trailers presentation available through VOD
 Advertising spot and information messages specific to the
hotel or partners (restaurants, museums, ….)
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2005
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Guest services
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2005
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Increases revenue from overseas guests
Menus in the guests own Language…..
NEC
2005
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Before the install - factory rack integration
Customers Advantages
• Digital Entertainment elements
Hardware Integration
•Mechanical components assembly (drawers, power cord,
network cable...)
•Identifier on every rack integrated cable
fully integrated
• Factory test
• Quick installation on customer’s
•Internal Racked systems (Server, Storage, back up, UPS..)
site
Software Integration
•duplication software image, hardware components
integration
Specific Logistics and Services
•Optional delivery on final customer’s site
•Installation & configuration on server’s site : NEC UltraCare
NEC
• Easy deployment
• Room saving
• Reliability
2005
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Help desk and Network Operations Centre
 Multi language Help desk (French / Portuguese / Spanish / English)
• Dealing with all aspects of operation of TALIA with hotel staff or guests
 24x7 Second Line Support Staff and Networks Operations (NOC)
 Hardware support
• Extended warranty for period of contract
• On Site support
– Response times detailed in bespoke SLA
– Spares available in all countries within 8 hours
 Software and Content updates
• All managed remotely from NOC
 TALIA Real time Web based management system allows both the NOC
and the hotels own IT department
• Complete visibility of all aspects of their system both locally and across an
estate
• Colour status ensures fast reaction times
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2005
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TALIA - complete control at your fingertips
 Proactively monitored by NECs Operations
Centre
Whether the whole estate…..
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Or individual room or service
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2005
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Increasing revenue…..
With a healthy site comes a healthy
revenue
Up to a 40% increase over analogue
systems!
“12-15% of hotel guests will watch a pay per view film
every night, but this figure is rising as technology
allows more choice”
Caterer Online ‘04
NEC
2005
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By time
day of
ofweek…
day…
Management of use and customer
interaction
Creating customer usage profiles allows more
targeted marketing opportunities
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2005
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- 251 hotels in the UK
Customer Requirements
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Pay as you use Telephones in every bedroom
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Use of existing installed TV’s
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HSIA available for guests
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All sites to be completely CAT 5 cabled
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Incremental revenue to offset capital investment
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Completion by end 2004
NEC Solution
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NEC TALIA – offering telephone, HSIA and
Video on demand
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CAT phone (Creditcard Activated Telephne) –
pre-pay telephone
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IP based billing for VOD and telephony
Why NEC?
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NEC offered a premium product at affordable
pricing
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Comfort offered by Multinational Corp was key
in this £20M project
NEC
To date:
 51 lodges are live with
telephony and VOD
 13500 rooms cat 5 cabled and STB installed
 Revenues in line with projections
 Spain and Ireland now included in the project
 Travelodge adding 1 lodge every 9 days
www.nec-online.com
2005
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Customer Requirements
Why NEC?
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Interactive video system offering a full
compliment of movies available On Demand
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Smaller companies offering similar solutions
had failed to maintain the hotels confidence
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Integration into their PMS system
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A tool for marketing their complimentary
services
NEC has a strong presence at a local level
and 24 hour support was essential
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Fast but secure HSIA
NEC Solution
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NEC TALIA
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TALIA Console – the PMS integration and
management tool
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Latest release movies from the Worlds
leading studios
 System currently installed on hotels
installed infrastructure
 Integrated into both 25” CRT TV’s
and Sharp 23” LCD TV’s
 Usage 35% higher than analogue system
stats
“Amongst its regular clientele it boasts 2
former US presidents - The Lodge has
become of Scotlands most popular luxury
retreats”
NEC
www.nec-online.com
2005
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Highlands Hotel
Customer Requirements
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Interactive video system offering a full
compliment of movies available On Demand
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Integration into their PMS system
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A tool for marketing local services and
attractions
Why NEC?
 Small 4 crown hotel located
8 miles from THE National Exhibition
Center
 catering for individual business travellers
or parties
 “HSIA and pay per view are an important
attraction for the business traveller”
Highlands Hotel GM
NEC
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TALIA offered cost effective solution with a
proven pedigree
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Digital On Demand services increase revenue
by up to 40%
NEC Solution
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TALIA system with integration into
hotels PMS system
2005
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Public exchange integration into TALIA
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2005
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Las Vegas Market Share
Over 52% market share
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2005
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TALIA – road map
 Support for multiple payment mechanisms
– Support paying all services via Internet
 Low bit rate delivery of video
– MPEG4 compression h264
 PVR / time-shift TV options available
 Integration with VoIP NEC servers
 Calling Line Identity (CLI) over TV
 ON screen messages waiting for text or voice answer
 Integration of fax services
 Capture of video sequences
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2005
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Offer Strong Points
 Stable product with large installed base
 One-stop shopping
 High quality contents
 Use of existing IT infrastructure
 Simplicity of a per room and per month charge
 Immediate availability
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2005
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Conclusion
Industrialized and scalable
Turn key solution,
lead by a major manufacturer.
NEC
2005
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