Transcript Unified Communication and Collaboration deck

Communications
and collaboration portals – what’s
in it for employees?
Elvar Thorkelsson
Information Worker Business Group Lead
[email protected]
People Drive Business Outcomes
The New World Of Work
Workplace
Trends
Role of
Software
One world
of business
Simplify
working together
Always on,
always connected
Find info and
improve
business
Transparent
organization
Secure and
manage content
Collaboration Challenges
Employees get 50%-75% of their relevant
information directly from other people
More than 80% of an enterprise’s digitized
information resides in individual hard drives
and in personal files
Individuals hold the key to the knowledge
economy and most of it is lost when they leave
the enterprise
“The Knowledge Worker Investment Paradox”
Gartner Research 07/17/2002
Unified Communications and Collaboration
Simplify Working Together
Pervasive
capabilities
for where and
how people
work
Unify Business Communications
People centric communications with breakthrough economics
Personal and Intuitive
Personal availability for efficient collaboration
Rich, intuitive, seamless experience
Accessible from anywhere, on any device
Convenient and Integrated
Convenient and in context
Integrated with collaboration tools
Rich platform with broad partner ecosystem
Flexible and Trustworthy
Breakthrough software and services economics
Flexible, integrated, efficient infrastructure
Trusted, secure, reliable platform
Empower Teams Through Workspaces
Common infrastructure to meet a variety of business needs
Share and access information
Client application integration to share documents
Offline, mobile, cross-firewall workspaces
Peer-to-peer workspaces for ad-hoc teaming
Deliver diverse capabilities on a common infrastructure
Blogs and wikis for distributing insight
Notifications, alerts and RSS to keep teams up to date
Application templates to deliver rapid business value
Secure, manage and control content
Document check-in/check-out for version control
Admin tools for delegation and site management
Rights management and recycle bin to safeguard content
Connect People, Process And Information
Deliver insight & information throughout your organization
Search People and Information
Search unstructured information
Connect with experts and view social networks
Search and access data from Line of LOB systems
Share personal and organizational information
Role based and custom “My Sites” for personalized workspaces
Organizational portals to publish information across the business
End-user tools for creating data-driven applications
Enable flexible and secure workflow
Rights management for secure sharing on a common infrastructure
Pluggable authentication for secure, cross-organizational portals
Common cross-application workflow foundation
Enable Work Anywhere
Mobilizing to extend enterprise reach and impact
Extend the desktop experience
Mobile Outlook and Office Communicator –consistent, familiar
Find people and information across the enterprise
Deliver LOB applications (SAP, Siebel)
wherever needed
Support a diversity of custom solutions
Extend the reach of applications to meet
industry-specific needs
Access to SharePoint sites to leverage enterprise content
.Net compact framework for rapid development
Secure, manage and control devices
Administer, lockout data and wipe devices remotely
Enforce passwords to meet compliance policies
Single sign on for direct connection to the corporate network
Portals in Action: Employee Solutions
Business Performance
Management
Employee self-service
Enterprise communication
and collaboration
Benefits:
-
Better decisions
Increased productivity
Improved customer service
Automated processes
Reduced costs
Portals in Action: Customer Solutions
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Customer self-service
Corporate information
Web sites
Commerce and
transactional portals
Benefits:
-
Richer relationships
Open new channels, create new
offerings
Automated processes
Lower costs
Portals in Action: Partner Solutions
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Partner communication
Partner collaboration
Partner self-service
Benefits:
-
More effective relationships
Automated processes
Lower costs
Where Can Portals Help You?
Indicators to Watch For
Identifying Portal-related issues in your teams:
I spend too much time looking for information that I can
actually trust
I don’t have the data I need to make this decision
We’re having trouble working with other groups
We have to communicate this information to the rest of
the organization
I spend too much time on repetitive tasks
I have to sign in to three different systems every day
We’re not getting enough value out of our partnerships
Customers don’t have up-to-date information
Where Can Portals Help You?
Common Enterprise Scenarios
Company-wide
Reduce the time/cost of communicating critical information
Connect employees with the information they need
Enable collaboration and teamwork
Automate manual and/or complex tasks (customers and employees)
Improve customer service and partner relationships
Finance Dept
Create personalized, secure dashboards to communicate key
performance indicators and monitor the business
Sales Dept.
Help sales teams locate critical information needed to win sales and
increase customer satisfaction
Connect sales reps with subject matter experts across the company
Reduce time spent preparing sales proposals and customer meetings
HR Dept.
Create self-service tools to eliminate manual, repetitive tasks
Reduce time/cost of communicating and administering benefits
Example
Microsoft portal vision in action:
corporate portal in Microsoft’s HR
Evgenia Tolkacheva
HR Business Partner
[email protected]
© 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market
conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT
MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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