BSM/Business Availability Center

Strategy & Roadmap April 2008 Customer-version Hotel Valencia 355 Santana Row San Jose, California USA +408.423.5443

© 2008 Hewlett-Packard Development Company, L.P.

The information contained herein is subject to change without notice

How to use this document

• • This purpose of this roadmap is: − To communicate the HP BAC Software portfolio strategy, product enhancement focus areas, and associated customer benefits over the next 24 months to interested existing and prospective customers of HP BTO Software A Customer Disclosure Agreement (CDA) must be in place • • 2 Can: − − Present this to customers in person or via web conference Enable and co-present this with authorized HP Software Partners to their customers in person or via web conference Cannot: − Copy or distribute • Transmit any portion of this file electronically (e.g., via email) * • Print any portion of this file for distribution * • Publish any portion of this file on any internal or external website, Sharepoint, or other electronic file repository June 2008

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Forward-looking statements

This document contains forward looking statements regarding future operations, product development, product capabilities and availability dates. This information is subject to substantial uncertainties and is subject to change at any time without prior notification. Statements contained in this document concerning these matters only reflect Hewlett Packard's predictions and / or expectations as of the date of this document and actual results and future plans of Hewlett Packard may differ significantly as a result of, among other things, changes in product strategy resulting from technological, internal corporate, market and other changes. This is not a commitment to deliver any material, code or functionality and should not be relied upon in making purchasing decisions.

June 2008

HP BTO Software Centers BSM is a Multi-center Solution

STRATEGY APPLICATIONS Quality Management Project and Portfolio Management Center CIO Office SOA Center Quality Center Performance Center Application Security Center BSM Business Availability Center OPERATIONS Service Automation Data Center Automation Center ITSM Service Management Center Operations Center Network Management Center Client Automation Center Identity Center CTO Office Universal CMDB Business Technology Optimization solutions for: SOA • SAP • Oracle • Service Management (ITIL V3) April 2008

HP’s BSM Solution

April 2008 Top-down BSM • End-user experience • Top-down problem isolation • Business transaction management • Business service level management • Consolidated event & performance • Manage Network as a service • Service impact analysis Service Dependency Map Integration with key ITSM processes incident problem SLM change config release Bottom-up BSM Automated Discovery

HP approach to Business Service Management

Consolidated service health management for application and infrastructure • • Proactively manage business and operational service levels Consolidate event and in-depth performance tools into a single console.

• Automate the creation and maintenance of service dependency maps Minimize business risk Integrate with key ITSM processes • • • Manage from end user and business service perspective Prioritize IT issues based on business service levels and impact Accelerate root cause analysis through advanced analytics and problem resolution • Links BSM with ITSM tools to optimize the Service Management Lifecycle • Facilitate alignment across IT domains to optimize event, incident, problem, change and configuration processes • Drive service management from a common service model 6 Industry leading application management, operations management, and discovery and dependency mapping solution April 2008

Where shall I start to achieve BSM?

Any order leads to BSM maturity SERVICE LEVEL MANAGEMENT Infrastructure  Application  Diagnostics  Business PROBLEM RESOLUTION Problem isolation  Run book automation End user  TRANSACTION MANAGEMENT Business transactions  Business process DISCOVERY AND DEPENDENCY MAPPING Manual definition  Infrastructure  Application  Business services Element  CONSOLIDATED OPERATIONS Consolidated event & performance  Config and deploy  Service impact chaos reactive proactive services value IT process maturity 7 April 2008

HP Business Availability Center

HP Business Availability Center Business Service Dashboard End User Management (BPM and RUM) System Availability Management (SiteScope & Ops Center) Problem Isolation Service Level Management Discovery and Dependency Mapping Diagnostics (J2EE, .NET, ERP/CRM) Business Process Insight TransactionVision Alerts and notifications Foundation Universal CMDB (Discovery, Federation, Reconciliation, Visualization, Change tracking) Service impact analysis Enterprise reporting Third-party integrations April 2008

HP Business Availability Center roadmap

Key focus Busine ss value Produc t strateg y

9 • Predictive Problem isolation • Service management • Automated troubleshooting • Real user monitoring for non web applications • Enterprise integrations with Service Manager, NNM, 3 rd party vendors • Faster problem resolution, reduced MTTR • Business transaction visibility • Individual transaction granularity • ITSM integrations • • • • • Guided problem isolation Business Process Insight, TransactionVision integration with UCMDB RUM/NNM integration for app-aware network mgmt Baselining capabilities SOA management Key themes over the next 24 months • Business transaction management • Integrated problem isolation, including OO integrations • Service Level management for telco environments • End-to-end integrated business transaction management • Individual transaction granularity • Enhanced service level management • Integrated BTM, end-to-end aggregate topology views • Reactive and Proactive Problem Isolation, integrated with OO • Views created using new UCMDB Modelling UI • Extend business transaction management • Intelligent monitoring • BSM dashboard and Reporting • Advanced analysis capabilities across BSM stack • Top-down problem isolation across BSM stack • Integrated business transaction visibility • End user impact • Situation intelligent monitoring • Single pane of glass and reporting • Easier administration • Unified transaction models & business scorecards • Model-based End User Monitoring • Extended reporting through Data warehouse solution • Auto baselining and advanced analytics June 2008

Business Availability Center integration strategy

BAC/BSM Dashboard (d) (e) Business Service Level Management (b) Business Transaction Management (c) UCMDB, Discovery & Dependency Mapping (c) Systinet Governance (b) End User Experience (a) Application Diagnostics (a) Performance Problem Isolation (d) (e) Service Manager (d) Performance Center (a) Service Impact Analysis BSA (e) Cross-Domain Correlation & Event Root Cause (OPC) (f) Operations Orchestration (e) (a) Performance lifecycle (b) SOA mgmt.

(c) BTM/CMDB (d) ITSM integrations (SC, SM) (e) BSA integrations (OO, SAS) (f) OPC integrations (g) NNMi integrations Consolidated Event & Performance (OPC) (f) Network (NNMi) (g) Other Domain Controllers ( Server/OS, App Infra DB/MW, Storage) Business Availability Ctr.

Ops & Network Centers Other Centers