INTELLIGENT COMMUNICATIONS

Virtual Enterprise

Solid Foundation for Evolution

Communication Manager 5.0/SIP Enablement Services 5.0/Call Center 5.0 and associated new products and enhancements

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Agenda

Overview Product/Solution Details New Offers and Pricing Summary

INTELLIGENT COMMUNICATIONS

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Avaya Architecture Foundation

Platform Evolution for Avaya, Ecosystem and Customers

Problem

Solving business issues today, while preparing for new technologies

Solution

Avaya has platform solutions today, leverage ATAC, CSI

Benefits:

Solutions today to increase your communication efficiency Reduce costs Investment protection Reduce risks 3 © 2007 Avaya Inc. All rights reserved.

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January 2008 Launch

How CM / SES / CC 5.0 come together

Problem

Need foundation for end-to end SIP for enterprise and contact center Enhance workforce productivity Reduce costs today while protecting investment for the future Streamline upgrade process while integrating management

Solution

CM 5.0/SES 5.0 support:

–

CC 5.0 w/Avaya Agent Deskphone 16CC, 9600 SIP

–

Intelligent Customer Routing with Voice Portal

–

Future applications (SIP A/S, CEBP, UC) Streamlined hardware:

–

Co-residency on the S8300

–

G450 Media Gateway

– –

Juniper/IG550 additions S8730 Server New maintenance, management and upgrade offers

–

AIM 5.0, SS+U, Intro Pricing

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Rich Virtual Enterprise Foundation Today

Building Blocks, Scale/Security/Availability, Customer Evolution

Communication Manager Software SIP Enablement Services Servers S8300 / S8400 Embedded Communication Server Media Gateways G250 Branch Gateways for very small offices

IG550 Integrated Gateway for Juniper Routers

Communication Devices S8500 / MultiVantage Express ® Communication Server G350 Branch Gateway for small offices Unified Communications - Mobility Solutions

Extension to Cellular, Softphones, Clients

16xx Series Value Edition /

16CC

S8720 /

S8730

High Reliability Communication Server

G450 Gateway for medium offices

G650 High-Density Gateway G860 High-Density Trunk Gateway 36xx Series – Wireless 96xx Series - H.323 /

SIP

S8500 Server

S8300 Server

Services

•

Network Assessments

•

SMB & Branch Solutions

•

CM Solutions

•

Phone Apps

•

Nw Readiness

•

Empirix Performance Assurance

•

Software Support + Upgrades

•

Proactive IP Support

•

Remote Mgd Services

•

IP Converged Services

•

Software Support Plus Upgrades

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Avaya Agent Deskphone 16CC

SIP in the Contact Center

Low-cost, agent-optimized SIP endpoint User-Centric Design – Physical characteristics optimized for Agents – Context-sensitive user interface Support for Agent functions Third-party Call Control – AES/ASAI can monitor and control – Supports multi-channel contact center solutions (IC, CCE, CIE), – Agent Performance (NICE, Witness) – Avaya and third party dialers 6 © 2007 Avaya Inc. All rights reserved.

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Avaya one X™ Deskphone SIP R2.0

More phones: 9620, 9630/G, 9640/G Enhanced user productivity – Extend Call – Microsoft Outlook Calendar Integration – Presence of users displayed in telephone contact list – SIP Visiting User Increased customizability Security and enterprise integration More languages 7 © 2007 Avaya Inc. All rights reserved.

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SIP Mobility

SIP in the Enterprise

SIP Visiting User

– Allows users to log in to any SIP 96xx Telephone anywhere in the Enterprise – Log out timer

Extend call

– Extends your call to/from mobile and deskphone

Benefits

Increased productivity for nomadic workers Easy to use and deploy Optimal use of network resources 8 Avaya – Proprietary & Confidential. For Internal Use Only. © 2007 Avaya Inc. All rights reserved.

SIP Trunking

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PSTN WAN

H.323

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Reduce/Eliminate Enterprise Hardware

Configuration G650 MGs Port Slots Port Cards 150 Agents – 225 Trunks Contact Center TDM Agents E1 Trunks TDM Agents SIP Trunks IP Agents SIP Trunks

2 1 1 15 8 E1 interface circuit packs

Reduce

9

Reduce

1 CLAN circuit pack FOOTPRINT requirements

Reduce

POWER consumption 1 CLAN circuit pack

TDM Agents E1 Trunks TDM Agents SIP Trunks IP Agents SIP Trunks

24 13 2

3,000 Agents – 4,500 Trunks Contact Center

266 125 24-port DCP digital line circuit packs 141 E1 interface circuit packs 147 15 125 24-port DCP digital line circuit packs 11 CLAN circuit packs 11 IP Media Resource 320 circuit packs 13 CLAN circuit packs 2 IP Media Resource 320 circuit packs 10 © 2007 Avaya Inc. All rights reserved.

Savings (List)

$25K $49K $474K $1.2M

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SIP Trunking Enhancements

SIP in the Contact Center

Avaya-authored SIP extension for User-to-User Information (UUI) – Missing from current SIP standards – Supports Multisite Virtual Routing over SIP trunks Network Call Redirection (NCR) over SIP trunks – Carrier Network redirects call from Call Center A to Call Center B over SIP trunk – Frees up Communication Manager resources, reduces network bandwidth, better QoS Working with Carriers to support both Also supporting alternate routing to PSTN 11 © 2007 Avaya Inc. All rights reserved.

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Communication Manager with S8300C Server

SIP in Small and Mid-Market/Remote Offices

Now includes embedded SES server for complete all-in-one SIP, H.323, and TDM telephony solution Reduces cost and footprint Exact same SIP functionality as larger CM Media Servers with standalone SES server Scale with SIP networking between S8300-based remote offices Leverages centralized SIP based apps 100 SIP user limit G350 S8300 G250 G450 12 © 2007 Avaya Inc. All rights reserved.

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G450 Media Gateway

H.248 Gateway for: – Mid to large Branch offices – Small to mid Campuses Deployment Options – Pure subtending gateway – w/S8300 as standalone or LSP (up to 450 users) – w/S8500 and Processor Ethernet (up to 2400 users) Scalable, modular platform Communication Manager 5.0+ 13 © 2007 Avaya Inc. All rights reserved.

Benefits

Lower cost, higher capacity Cost-effective, simple solution for mid-sized campus Enhanced reliability and survivability Avaya – Proprietary & Confidential. For Internal Use Only.

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S8730 Server and IG550 Enhancements

S8730 Server

Next Generation of S87XX Server Family Same capacities as S8720XL Higher Resiliency – RAID + Dual Power Supplies Same Price as S8720

IG550 Integrated Gateway

New gateway and interface modules for Juniper J-series routers Benefits – cost-effective, single-box voice/data solution for small to mid-sized branch (10-40 users) – high-density analog trunks+lines 14 Avaya – Proprietary & Confidential. For Internal Use Only. © 2007 Avaya Inc. All rights reserved.

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Integrated Management 5.0 Enhancements

Applications support Communication Manager 4.0/5.0 program including – New Avaya hardware and endpoints – Authentication with AAA/LDAP – Alliance Partner products New Application enhancements – Security enhancements to MSA – Continued utility of SUM New platforms and OS support – New Linux and Microsoft platforms 15 © 2007 Avaya Inc. All rights reserved.

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Other Communication Manager 5.0+ Capabilities

Survivable CDR when in ESS mode ISDN supplementary service on busy/no reply Support of 3rd party certificates (Verisign, others)

Extension to Cellular 8.0

IA770 Support of IMAP4 G860 Media Gateway R2 support

Video Telephony Solution – R4

Basic QSIG/DCS networking added to Standard license 16 © 2007 Avaya Inc. All rights reserved.

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Extension to Cellular R8.0 – New Features

Cellular Phone Voicemail Avoidance/Confirmed Answer

– If user doesn’t answer or if cell phone turned off or is out-of-coverage,

call is pulled back to Coverage

(e.g., voicemail, hunt group, etc.)

Self Administration of Extension to Cellular

– User can direct incoming calls to international phone #s – Users can change cell phone numbering mapping remotely

Multi-Location Features:

– Admin of single Communication Manager with multiple Gateways to provide local numbers for feature access 17 © 2007 Avaya Inc. All rights reserved.

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What’s New with Video Avaya Video Telephony Solution R4

January 2008

H.323 support for Polycom High Definition (HDX) systems and Polycom RMX (video bridges) SIP to desktop; SIP – H.323 interoperability Ad-hoc conferencing (H.323) on RMX, MGC bridges Availability of Polycom RPX immersive room system (Avaya reselling) Requires CM 5.0

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Avaya’s NEW Support Strategy

Improved Quality and Flexibility for Customers

Upgrade Subscription Hardware support options Software Support Plus Upgrades Comprehensive Technical Tools & Guides New Service Pack Strategy

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24x7 Support of Applications New Web-based tools

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Software Support Plus Upgrades

Special Introductory Pricing

For a limited time, lower upgrade prices for Communication Manager and Call Center

– Upgrades from 4.0 to 5.0 are 50% off the list price – Upgrades from 3.X or prior releases to 5.0 receive: • 25% off the list price on Communication Manager • 14% off the upgrade price for Call Center

Customers on Software Support plus Upgrades receive

– All the benefits of Software Support plus… – Service packs – Major / minor releases as they become available

To be eligible, customers must:

– Upgrade to CM or CM+CC Release 5.0

– Purchase SS+U with the upgrade order 20 © 2007 Avaya Inc. All rights reserved.

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In Sum, Communication Manager 5.0+

Strengthens IPT Foundation by expanding SIP capabilities Improves TCO through new hardware Unbundles Software and Hardware Maintenance Support Offers upgrade price incentive for installed base

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Thank You

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