Transcript Avaya Communication Manager
INTELLIGENT COMMUNICATIONS
Virtual Enterprise
Solid Foundation for Evolution
Communication Manager 5.0/SIP Enablement Services 5.0/Call Center 5.0 and associated new products and enhancements
Avaya – Proprietary & Confidential. For Internal Use Only. © 2007 Avaya Inc. All rights reserved.
Agenda
Overview Product/Solution Details New Offers and Pricing Summary
INTELLIGENT COMMUNICATIONS
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Avaya Architecture Foundation
Platform Evolution for Avaya, Ecosystem and Customers
Problem
Solving business issues today, while preparing for new technologies
Solution
Avaya has platform solutions today, leverage ATAC, CSI
Benefits:
Solutions today to increase your communication efficiency Reduce costs Investment protection Reduce risks 3 © 2007 Avaya Inc. All rights reserved.
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INTELLIGENT COMMUNICATIONS
January 2008 Launch
How CM / SES / CC 5.0 come together
Problem
Need foundation for end-to end SIP for enterprise and contact center Enhance workforce productivity Reduce costs today while protecting investment for the future Streamline upgrade process while integrating management
Solution
CM 5.0/SES 5.0 support:
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CC 5.0 w/Avaya Agent Deskphone 16CC, 9600 SIP
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Intelligent Customer Routing with Voice Portal
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Future applications (SIP A/S, CEBP, UC) Streamlined hardware:
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Co-residency on the S8300
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G450 Media Gateway
– –
Juniper/IG550 additions S8730 Server New maintenance, management and upgrade offers
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AIM 5.0, SS+U, Intro Pricing
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Rich Virtual Enterprise Foundation Today
Building Blocks, Scale/Security/Availability, Customer Evolution
Communication Manager Software SIP Enablement Services Servers S8300 / S8400 Embedded Communication Server Media Gateways G250 Branch Gateways for very small offices
IG550 Integrated Gateway for Juniper Routers
Communication Devices S8500 / MultiVantage Express ® Communication Server G350 Branch Gateway for small offices Unified Communications - Mobility Solutions
Extension to Cellular, Softphones, Clients
16xx Series Value Edition /
16CC
S8720 /
S8730
High Reliability Communication Server
G450 Gateway for medium offices
G650 High-Density Gateway G860 High-Density Trunk Gateway 36xx Series – Wireless 96xx Series - H.323 /
SIP
S8500 Server
S8300 Server
Services
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Network Assessments
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SMB & Branch Solutions
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CM Solutions
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Phone Apps
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Nw Readiness
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Empirix Performance Assurance
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Software Support + Upgrades
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Proactive IP Support
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Remote Mgd Services
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IP Converged Services
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Software Support Plus Upgrades
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INTELLIGENT COMMUNICATIONS
Avaya Agent Deskphone 16CC
SIP in the Contact Center
Low-cost, agent-optimized SIP endpoint User-Centric Design – Physical characteristics optimized for Agents – Context-sensitive user interface Support for Agent functions Third-party Call Control – AES/ASAI can monitor and control – Supports multi-channel contact center solutions (IC, CCE, CIE), – Agent Performance (NICE, Witness) – Avaya and third party dialers 6 © 2007 Avaya Inc. All rights reserved.
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Avaya one X™ Deskphone SIP R2.0
More phones: 9620, 9630/G, 9640/G Enhanced user productivity – Extend Call – Microsoft Outlook Calendar Integration – Presence of users displayed in telephone contact list – SIP Visiting User Increased customizability Security and enterprise integration More languages 7 © 2007 Avaya Inc. All rights reserved.
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SIP Mobility
SIP in the Enterprise
SIP Visiting User
– Allows users to log in to any SIP 96xx Telephone anywhere in the Enterprise – Log out timer
Extend call
– Extends your call to/from mobile and deskphone
Benefits
Increased productivity for nomadic workers Easy to use and deploy Optimal use of network resources 8 Avaya – Proprietary & Confidential. For Internal Use Only. © 2007 Avaya Inc. All rights reserved.
SIP Trunking
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PSTN WAN
H.323
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Reduce/Eliminate Enterprise Hardware
Configuration G650 MGs Port Slots Port Cards 150 Agents – 225 Trunks Contact Center TDM Agents E1 Trunks TDM Agents SIP Trunks IP Agents SIP Trunks
2 1 1 15 8 E1 interface circuit packs
Reduce
9
Reduce
1 CLAN circuit pack FOOTPRINT requirements
Reduce
POWER consumption 1 CLAN circuit pack
TDM Agents E1 Trunks TDM Agents SIP Trunks IP Agents SIP Trunks
24 13 2
3,000 Agents – 4,500 Trunks Contact Center
266 125 24-port DCP digital line circuit packs 141 E1 interface circuit packs 147 15 125 24-port DCP digital line circuit packs 11 CLAN circuit packs 11 IP Media Resource 320 circuit packs 13 CLAN circuit packs 2 IP Media Resource 320 circuit packs 10 © 2007 Avaya Inc. All rights reserved.
Savings (List)
$25K $49K $474K $1.2M
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SIP Trunking Enhancements
SIP in the Contact Center
Avaya-authored SIP extension for User-to-User Information (UUI) – Missing from current SIP standards – Supports Multisite Virtual Routing over SIP trunks Network Call Redirection (NCR) over SIP trunks – Carrier Network redirects call from Call Center A to Call Center B over SIP trunk – Frees up Communication Manager resources, reduces network bandwidth, better QoS Working with Carriers to support both Also supporting alternate routing to PSTN 11 © 2007 Avaya Inc. All rights reserved.
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Communication Manager with S8300C Server
SIP in Small and Mid-Market/Remote Offices
Now includes embedded SES server for complete all-in-one SIP, H.323, and TDM telephony solution Reduces cost and footprint Exact same SIP functionality as larger CM Media Servers with standalone SES server Scale with SIP networking between S8300-based remote offices Leverages centralized SIP based apps 100 SIP user limit G350 S8300 G250 G450 12 © 2007 Avaya Inc. All rights reserved.
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G450 Media Gateway
H.248 Gateway for: – Mid to large Branch offices – Small to mid Campuses Deployment Options – Pure subtending gateway – w/S8300 as standalone or LSP (up to 450 users) – w/S8500 and Processor Ethernet (up to 2400 users) Scalable, modular platform Communication Manager 5.0+ 13 © 2007 Avaya Inc. All rights reserved.
Benefits
Lower cost, higher capacity Cost-effective, simple solution for mid-sized campus Enhanced reliability and survivability Avaya – Proprietary & Confidential. For Internal Use Only.
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S8730 Server and IG550 Enhancements
S8730 Server
Next Generation of S87XX Server Family Same capacities as S8720XL Higher Resiliency – RAID + Dual Power Supplies Same Price as S8720
IG550 Integrated Gateway
New gateway and interface modules for Juniper J-series routers Benefits – cost-effective, single-box voice/data solution for small to mid-sized branch (10-40 users) – high-density analog trunks+lines 14 Avaya – Proprietary & Confidential. For Internal Use Only. © 2007 Avaya Inc. All rights reserved.
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Integrated Management 5.0 Enhancements
Applications support Communication Manager 4.0/5.0 program including – New Avaya hardware and endpoints – Authentication with AAA/LDAP – Alliance Partner products New Application enhancements – Security enhancements to MSA – Continued utility of SUM New platforms and OS support – New Linux and Microsoft platforms 15 © 2007 Avaya Inc. All rights reserved.
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Other Communication Manager 5.0+ Capabilities
Survivable CDR when in ESS mode ISDN supplementary service on busy/no reply Support of 3rd party certificates (Verisign, others)
Extension to Cellular 8.0
IA770 Support of IMAP4 G860 Media Gateway R2 support
Video Telephony Solution – R4
Basic QSIG/DCS networking added to Standard license 16 © 2007 Avaya Inc. All rights reserved.
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Extension to Cellular R8.0 – New Features
Cellular Phone Voicemail Avoidance/Confirmed Answer
– If user doesn’t answer or if cell phone turned off or is out-of-coverage,
call is pulled back to Coverage
(e.g., voicemail, hunt group, etc.)
Self Administration of Extension to Cellular
– User can direct incoming calls to international phone #s – Users can change cell phone numbering mapping remotely
Multi-Location Features:
– Admin of single Communication Manager with multiple Gateways to provide local numbers for feature access 17 © 2007 Avaya Inc. All rights reserved.
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INTELLIGENT COMMUNICATIONS
What’s New with Video Avaya Video Telephony Solution R4
January 2008
H.323 support for Polycom High Definition (HDX) systems and Polycom RMX (video bridges) SIP to desktop; SIP – H.323 interoperability Ad-hoc conferencing (H.323) on RMX, MGC bridges Availability of Polycom RPX immersive room system (Avaya reselling) Requires CM 5.0
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Avaya’s NEW Support Strategy
Improved Quality and Flexibility for Customers
Upgrade Subscription Hardware support options Software Support Plus Upgrades Comprehensive Technical Tools & Guides New Service Pack Strategy
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24x7 Support of Applications New Web-based tools
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Software Support Plus Upgrades
Special Introductory Pricing
For a limited time, lower upgrade prices for Communication Manager and Call Center
– Upgrades from 4.0 to 5.0 are 50% off the list price – Upgrades from 3.X or prior releases to 5.0 receive: • 25% off the list price on Communication Manager • 14% off the upgrade price for Call Center
Customers on Software Support plus Upgrades receive
– All the benefits of Software Support plus… – Service packs – Major / minor releases as they become available
To be eligible, customers must:
– Upgrade to CM or CM+CC Release 5.0
– Purchase SS+U with the upgrade order 20 © 2007 Avaya Inc. All rights reserved.
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In Sum, Communication Manager 5.0+
Strengthens IPT Foundation by expanding SIP capabilities Improves TCO through new hardware Unbundles Software and Hardware Maintenance Support Offers upgrade price incentive for installed base
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INTELLIGENT COMMUNICATIONS
Thank You
© 2007 Avaya Inc. All rights reserved.
Avaya – Proprietary & Confidential. For Internal Use Only.