Transcript Small Business Development Workshop Series

Small Business Development Workshop
USING INTERNAL BLOGS AND WIKIS
FOR YOUR BUSINESS
Presented by
Dax Basdeo, Ph.D.
Executive Director, Department of Commerce and Investment (DCI)
Small Business Development Workshop
USING INTERNAL BLOGS AND WIKIS
FOR YOUR BUSINESS
Key Topics
What are the Benefits?
• Enable teamwork and collaboration
• Can facilitate communication and discussion of work practices
• Knowledge management
- Centralized, electronic, tracked changes, time stamp
- Collective intelligence!
• Encourage ownership of ideas
• Create a sense of community
• Platform for leadership emergence
Presented by Dax Basdeo, Ph.D.
www.dci.gov.ky | t: +1.345.945.0943
Small Business Development Workshop
USING INTERNAL BLOGS AND WIKIS
FOR YOUR BUSINESS
Key Topics
Wikis vs. Blogs
Wikis
Blogs
- organic, can be very dynamic
- focus is on detailed information
- multi-user perspective
- more structured, but still timely/dynamic
- more integration of a variety of media types
- single-user perspective, but with comments
* Wikis are for collaboration, Blogs are for communicating about events or activities
Presented by Dax Basdeo, Ph.D.
www.dci.gov.ky | t: +1.345.945.0943
Small Business Development Workshop
USING INTERNAL BLOGS AND WIKIS
FOR YOUR BUSINESS
Key Topics
Blogs
• Useful for information exchange on specific projects, client discussion, updates
• Work as a team to determine rules, procedures and best practices
- Decide the content, structure and accessibility to staff
- What topics should be ‘blogged’
- Who can originate content and post comments
• Decide what should stay in email inbox vs. blog
Presented by Dax Basdeo, Ph.D.
www.dci.gov.ky | t: +1.345.945.0943
Small Business Development Workshop
USING INTERNAL BLOGS AND WIKIS
FOR YOUR BUSINESS
Key Topics
Don’t…
• Expect too much too soon
• Force the use of blogs and wikis
• Let use get out of control
• Get rid of email and content management systems
Presented by Dax Basdeo, Ph.D.
www.dci.gov.ky | t: +1.345.945.0943