Providing a Service: not just training

David Chapman Paul Mascord Mark Ritchie Ian McCrohon Program Leader NRM Project Officer NRM Training Co-ordinator NPM Teacher Engineering conference 2006

Providing a Service not just Training

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Bit about Northparkes Mines

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Providing a Service not just Training

Mining business producing copper and gold concentrate Joint Venture Operation – 80% Rio Tinto 20% Sumitomo Group (Japan) Current Mine Life 2017 Employees – 200 Northparkes and 200 Contractors / Consultants History – 1977 – May 1993 – Sep 1997 – Oct 2000 – Jan 2001 – Jan 2004 – Aug 2004 E22 discovered by Geopeko Open pit production commenced Underground production commenced (Lift 1) (first block cave in Australia) Rio Tinto purchased North Limited Lift 2 Development approved by JV partners Lift 1 mined out Production from Lift 2 commences conference 2006

Underground Operations

Lift 1

Main Decline 9800 Level

Lift 2

9450 Level Crusher

Lift 1:

25.5Mt

1.4%Cu 0.43g/t Au

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Hoisting Shaft

E48: 45

Mt 1.00%Cu 0.40g/t Au

Access Decline Conveyor Drive

Lift 2:

25Mt 1.21%Cu 0.48g/t Au

Underground (E26 Lifts 1 & 2)

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Block Caving concepts

Ore body Waste Undercut conference 2006

Subsidence zone

Waste conference 2006 Surface Caved ore Ore body Drawbells Extraction level

Undercut & Drawbell excavation

Drawbell Drawpoint conference 2006 Undercut Level Extraction Level

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Production from drawpoint

Providing a Service not just Training David Chapman

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Providing a Service not just Training

In the beginning Map NPM training to National Training Package Communications through regular meetings conference 2006

Providing a Service not just Training

JIC Training Just in case JIT Training Just in time JIC Training Just in crisis conference 2006

Providing a Service not just Training

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Providing a Service not just Training Paul Mascord

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Providing a Service not just Training

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How do I see this as being different

 Recognising the value of workplace learning and workplace assessment.

 Pushing the boundaries of being flexible.

 Having a true customer focus.

 Providing a one stop shop  Providing a total package conference 2006

Providing a Service not just Training What do we do in providing a service

 Assist in the clarification of job functions  Map enterprise job functions to national units of competence conference 2006

Providing a Service not just Training What do we do in providing a service

 Provide training for team leaders and mentors to deliver on job training.

 Assist in the development of learning resources  Prepare external providers conference 2006

Providing a Service not just Training What do we do in providing a service

 Provide training for workplace assessors  Mentor workplace assessors  Assist in the development of  assessment resources  Audit the assessment process conference 2006

Providing a Service not just Training What do we do in providing a service

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Interpret Training packages

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Design learning programs to suit enterprise need

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Provide recognition for internal training

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Providing a Service not just Training What do we do in providing a service

 Assist in establishing milestones  Monitor the progress of programs  Issue National qualifications conference 2006

Providing a Service not just Training What keeps it together

 Understanding the Industry and Workplace Culture  Listening to what are the needs of the customer  Meeting regularly  Being open and honest  Regular reviewing evaluating and validation conference 2006

Providing a Service not just Training In summary

One interpretation of service which captures what we do at Northparkes mine is “ an act of helpful activity’ conference 2006

NPM partnership with NPM

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TAFE Training & Assessment at NPM

 Core & Department WorkSkill            Cert II Metalliferous Mining underground Cert II Metalliferous Mining Processing Cert III Metalliferous Mining Processing Cert III Laboratory Practices WorkCover Vehicles training & assessment Workplace Trainer & Assessor training Basic Fire Extinguisher Confine Space Cert IV and Diploma FLM Welding – cut & destruct; Bisalloy Computing  

Planning to introduce 2007

Cert II Distribution and Warehousing Cert IV Metalliferous Mining conference 2006

The Relationship Why NPM choose not to be an RTO and use TAFE

   Resources, expertise and networks of RTO Project Officer Support Access to wide variety of training and assessment conference 2006

The Relationship Contract of provision of training with TAFE

 One point of contact between both NPM and TAFE  Clear set of rules to operate

Benefits stemming from the contract

 Any issues are solved quickly    Promotes ongoing planning and communication Develops the relationship to be open and honest Better understand each other’s culture conference 2006

Ian McCrohon

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Providing a Service and not just Training Project overview

TAFE NSW Western Institute with the support of the MECAT Curriculum Centre, will establish ‘client workforce development management’ arrangements in the region to work in collaboration with manufacturing and engineering firms and the Orange-Cabonne Blayney Industry and Skills Group.

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Providing a Service and not just Training Aim will be to

: Coordinate the identification of common and relevant skill requirements of regional enterprises in collaboration with the Orange-Cabonne-Blayney Industry and Skills Group.

Broker partnerships with regional manufacturing and engineering enterprises to develop and establish innovative workforce development and/or training solutions that address the common and relevant skills requirements.

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Providing a Service and not just Training Participating Industry and Skills Group Members Challenge Implements Pty Ltd Jeff Hort Engineering G & C Manufacturing Lovick Engineering Pty Ltd Prevision Pty Ltd Blayney Galvanizing Central Design & Engineering Pty Ltd Orange Precision Metalcraft Pty Ltd ILB NSW Pty Ltd

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Providing a Service and not just Training

When all of the data was analysed a reflective view can be taken to identifiy the skills required.

To Perform your Current Job

 Managers Frontline  OH&S Awareness  Welding Courses  Computer Skills conference 2006

Providing a Service and not just Training

Priorities with in the Organisation  OH&S Awareness  Frontline Managers  Computer  Manual handling conference 2006

Providing a Service and not just Training

This demonstrates that the training requirements for one company can be identical to another. If the two companies come together to undertake the same training, benefits can be achieved for both parties.

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Providing a Service and not just Training Benefits may include

   A reduction in overall training costs.

A mutual understanding of each companies areas of expertise.

 A collaborative approach to be able to via for larger contracts.

To create dialogue and joint problem solve with difficult tasks.

  To skills share and work collectively.

Be able to access funding for skills updating collectively.

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Providing a Service and not just Training

Questions

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