Transcript Slide 1
experience IT
RSB Mission
To help customers improve operational and
financial performance and enhance
customer service through our global IT
services.
Customers
DHR (Atlanta)
Fostoria Hospital (Ohio)
State of Arkansas
Advanstar
Questex
Hearst Corporation
Geneva Roth Ventures
Marketgenomics
Inhealth Transcription Services
RSB Strengths
Dedication to quality of:
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Processes
Workforce
Infrastructure
Communication Channels
Form Long Term Partnerships
Committed To Cost Reduction
One-Stop IT “Service Factory”
RSB Business Divisions
Publishing
Quark and PDF Conversion
XML Conversion
Ads conversion
HealthCare & Insurance
Clinical Management
Application
Medical Transcription
Software and Engineering
Application Development
Custom Development
Professional Services
Financial
Forms Processing
Credit Cards, Loans
Accounting Services
Program Management
Project Management
Project Consulting
Business Intelligence
Capabilities – Service & Delivery Models
On-shore
Near-shore
Automotive
Off-shore
Publishing
Software Development
I.T. Staffing
Document Digitization
HealthCare
RSB Services
Medical Transcription Services
Data Capture
Content Engineering
Professional Services
• Software Development
• Application Maintenance & Support
Data Capture Capabilities
Accounting Services (Offshore bookkeeping)
Customer/Employee Survey and Product Database
•Employee; Customer; Product Registration; Warranty Administration
Transportation/Logistics Tracking
• Air bill; Bill of Lading; Shipment Notices
Litigation Support
• OCR cleanup and Indexing ; Scanning
Backfile Image Conversion
Health Insurance
• Medicare; Medicaid
Professional Services
Services Capabilities
• Providing skilled resources to meet the market need for
mainframe, client server, internet and ERP
programmers and analysts.
Fixed Price Projects
Software Maintenance and Support
Complete Outsourcing
Business Model
Co-sourcing / outsourcing of IT
applications for a long period
Fixed price projects on a project by
project basis with offshore development
Provide on-site resources with no
project management responsibilities by
RSB
Application Development
Development expertise in:
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Microsoft
Sun
IBM
Oracle and various Architectures
Highly qualified & skilled software professionals with
Global Experience
Currently working on Projects
EMR
ERP
Shipping Package solutions for CHA
Distance Accounting
Workflow
Capability (Skills by Technology)
Mainframe
Client/Server
Internet
ERP / BI
Oracle
Cobol
JCL
CICS
DB2
IMS DB/DC
Sybase
SQL
Visual Basic
PowerBuilder
Informix
C/C++
Unix
Java
Technologies
SAP
HTML
PeopleSoft
CGI
COGNOS
Lotus Notes
Documentum
Domino
Web Design
Tools
Client Strategic Direction
Impact on the Client Organization
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Free Up Resources
Consolidate Operations
Leverage Talent
Keep Customer Focus on Quality and Turnaround Time
Increase Precision and Recall
Sharing of…
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Technology
Organization
People
Process
Risks and Rewards
Augmented Resources to Meet Business Objectives
Virtual Company
Expectations
Confidentiality, Creativity, Consistency
Relationship Building and Problem Solving
Accountability and Responsibility
Responsiveness
Plan the Work, Work The Plan
Productivity Improvement Leading to Cost
Savings
Technology and Knowledge Exchange
Facilities In India
7500 sq. ft air conditioned space
A Server Room with physical and software
security
Generator set for backup power
Guard shack
Power stabilizers and UPS
Locations
CANADA
Toronto
USA
MICHIGAN
COLORADO
India
NCR DELHI,
GURGAON
Communication Link
Dedicated 2MB line connected to Internet
Dedicated point to point line can be installed
Network Security
1). Virus attack
a). Daily Virus updating on server.
b). Scan Network Local HDD
c). Refer the Norton Virus Calendar on the Norton site
2). Hacker Attack
a). Firewall Maintenance
b). Security policy for firewall
c). No access from outside but all access from inside
3). Internet Usage
Regular Monitoring of sites logged by users. Log random checks.
4). Password
a). Domain administrator password to be changed
every 15 days / at random as decided by the administrator.
b) To be kept in a sealed envelope with Authorized signature in a
safe place.
c) Windows 2000 environment
d) Password Protection for Workstation
Power Supply Back up
DHBVNL Board (Govt. Of India)
DG SET Backup
DG SET on call basis (One Hour)
Servo Stabilizer
UPS
Data And Access Security
PERSONAL SECURITY - Data awareness and physical checkup
ACCESS SECURITY
- User Ids and rights
DATA SECURITY
- Rights and non copying media restriction
PROCESS SECURITY - User Ids and rights
NETWORK SECURITY - Maintained by Network Engineers
NETWORK ADMINISTRATION – Maintained by Network Engineers
COMPANY POLICIES - Confidentiality agreement
DISASTER RECOVERY - Planned single and multi point failure
BUSINESS CONTINUITY PLANS - Exists and continuously updated
SYSTEM SECURITY
- GNAT box Firewall
PHYSICAL SECURITY - Company material and Proprietary information
ANTI VIRUS AND DENIAL OF SERVICE – Traffic monitoring of QOS and
DOS attacks
INFORMATION SECURITY – Company policy and GNAT Box
Quality
ISO 9001:2008 Certification
Quality Policy Integrated with Management
Philosophy
Quality Awareness Training
Software changes to incorporate elimination of
Non-Conformity
Continuous Improvement
Customer Feedback
Quality Assurance Engineers
Periodic Assessment/Appraisals
Preventive and corrective Measures
Periodic Interaction between Managers and QA’s and
Developers on productivity and quality issues.
Organization
President
Admin
Secretary
Exec Vice President
Account Manager
Account Manager
Outsourcing Services
Recruitment
Account Manager
Software Services
Account Manager
Content Management
India Organization
V.P -Operations
Admin
Secretary
Network
Network
Procurement
CE Manager
Data Capture
Component
Engg
Team Leaders
Software
MT
Team Leaders
Systems
C.E
D.E
Development
M.T.
RSB Technologies - Business Partners
THANK YOU
FOR
YOUR KIND ATTENTION