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experience IT RSB Mission To help customers improve operational and financial performance and enhance customer service through our global IT services. Customers DHR (Atlanta) Fostoria Hospital (Ohio) State of Arkansas Advanstar Questex Hearst Corporation Geneva Roth Ventures Marketgenomics Inhealth Transcription Services RSB Strengths Dedication to quality of: • • • • Processes Workforce Infrastructure Communication Channels Form Long Term Partnerships Committed To Cost Reduction One-Stop IT “Service Factory” RSB Business Divisions Publishing Quark and PDF Conversion XML Conversion Ads conversion HealthCare & Insurance Clinical Management Application Medical Transcription Software and Engineering Application Development Custom Development Professional Services Financial Forms Processing Credit Cards, Loans Accounting Services Program Management Project Management Project Consulting Business Intelligence Capabilities – Service & Delivery Models On-shore Near-shore Automotive Off-shore Publishing Software Development I.T. Staffing Document Digitization HealthCare RSB Services Medical Transcription Services Data Capture Content Engineering Professional Services • Software Development • Application Maintenance & Support Data Capture Capabilities Accounting Services (Offshore bookkeeping) Customer/Employee Survey and Product Database •Employee; Customer; Product Registration; Warranty Administration Transportation/Logistics Tracking • Air bill; Bill of Lading; Shipment Notices Litigation Support • OCR cleanup and Indexing ; Scanning Backfile Image Conversion Health Insurance • Medicare; Medicaid Professional Services Services Capabilities • Providing skilled resources to meet the market need for mainframe, client server, internet and ERP programmers and analysts. Fixed Price Projects Software Maintenance and Support Complete Outsourcing Business Model Co-sourcing / outsourcing of IT applications for a long period Fixed price projects on a project by project basis with offshore development Provide on-site resources with no project management responsibilities by RSB Application Development Development expertise in: • • • • Microsoft Sun IBM Oracle and various Architectures Highly qualified & skilled software professionals with Global Experience Currently working on Projects EMR ERP Shipping Package solutions for CHA Distance Accounting Workflow Capability (Skills by Technology) Mainframe Client/Server Internet ERP / BI Oracle Cobol JCL CICS DB2 IMS DB/DC Sybase SQL Visual Basic PowerBuilder Informix C/C++ Unix Java Technologies SAP HTML PeopleSoft CGI COGNOS Lotus Notes Documentum Domino Web Design Tools Client Strategic Direction Impact on the Client Organization • • • • • Free Up Resources Consolidate Operations Leverage Talent Keep Customer Focus on Quality and Turnaround Time Increase Precision and Recall Sharing of… • • • • • Technology Organization People Process Risks and Rewards Augmented Resources to Meet Business Objectives Virtual Company Expectations Confidentiality, Creativity, Consistency Relationship Building and Problem Solving Accountability and Responsibility Responsiveness Plan the Work, Work The Plan Productivity Improvement Leading to Cost Savings Technology and Knowledge Exchange Facilities In India 7500 sq. ft air conditioned space A Server Room with physical and software security Generator set for backup power Guard shack Power stabilizers and UPS Locations CANADA Toronto USA MICHIGAN COLORADO India NCR DELHI, GURGAON Communication Link Dedicated 2MB line connected to Internet Dedicated point to point line can be installed Network Security 1). Virus attack a). Daily Virus updating on server. b). Scan Network Local HDD c). Refer the Norton Virus Calendar on the Norton site 2). Hacker Attack a). Firewall Maintenance b). Security policy for firewall c). No access from outside but all access from inside 3). Internet Usage Regular Monitoring of sites logged by users. Log random checks. 4). Password a). Domain administrator password to be changed every 15 days / at random as decided by the administrator. b) To be kept in a sealed envelope with Authorized signature in a safe place. c) Windows 2000 environment d) Password Protection for Workstation Power Supply Back up DHBVNL Board (Govt. Of India) DG SET Backup DG SET on call basis (One Hour) Servo Stabilizer UPS Data And Access Security PERSONAL SECURITY - Data awareness and physical checkup ACCESS SECURITY - User Ids and rights DATA SECURITY - Rights and non copying media restriction PROCESS SECURITY - User Ids and rights NETWORK SECURITY - Maintained by Network Engineers NETWORK ADMINISTRATION – Maintained by Network Engineers COMPANY POLICIES - Confidentiality agreement DISASTER RECOVERY - Planned single and multi point failure BUSINESS CONTINUITY PLANS - Exists and continuously updated SYSTEM SECURITY - GNAT box Firewall PHYSICAL SECURITY - Company material and Proprietary information ANTI VIRUS AND DENIAL OF SERVICE – Traffic monitoring of QOS and DOS attacks INFORMATION SECURITY – Company policy and GNAT Box Quality ISO 9001:2008 Certification Quality Policy Integrated with Management Philosophy Quality Awareness Training Software changes to incorporate elimination of Non-Conformity Continuous Improvement Customer Feedback Quality Assurance Engineers Periodic Assessment/Appraisals Preventive and corrective Measures Periodic Interaction between Managers and QA’s and Developers on productivity and quality issues. Organization President Admin Secretary Exec Vice President Account Manager Account Manager Outsourcing Services Recruitment Account Manager Software Services Account Manager Content Management India Organization V.P -Operations Admin Secretary Network Network Procurement CE Manager Data Capture Component Engg Team Leaders Software MT Team Leaders Systems C.E D.E Development M.T. RSB Technologies - Business Partners THANK YOU FOR YOUR KIND ATTENTION