Transcript Avaya UC Overview - International Avaya Users Group

Avaya Communication Server 1000
Evolution to Collaborative Communications
Chris Taylor, P.Eng.
Senior Product Manager
Jan 31, 2012
Agenda
 Avaya Vision
 Business Challenges
 IMS for Enterprise and Avaya Aura®
 Avaya CS 1000 Integration with Avaya
Aura®
 Avaya CS 1000 Release 7.5 Value
Proposition
 Evolution Paths and Promotional Offers
© 2011 Avaya Inc. All rights reserved. Avaya Confidential - NDA
2
Deliver effective Business Collaboration, bringing the right
people together with the right information in the right
context, to deliver better business results in real time
Business
Events
Empowering each
moment of
collaboration
Business
Results
© 2011 Avaya Inc. All rights reserved. – NDA Analyst Briefing
3
Worker
Productivity
Why Avaya Aura?
Business Challenges!
Business Intelligence
“To support today’s
business
challenges, a new Device & Application
architecture for
Consumerization
communications is
required”
Social
Networking
Zeus Kerravala
Yankee Group
Virtualization
Cloud
Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.
4
Traditional architectures won’t work
Legacy TDM
IP Telephony
Integrated
Stack
2-Tier
Applications
Applications
Connections
Connections
Access
3-Tier
(IMS-Like)
H.323
ISDN and TDM
Communications Core
UniStim
Access
Apps
Apps
SIP
Presence
Connections
SIP
Access
3-Tiered Approach Delivers Flexibility…
© 2011 Avaya Inc. All rights reserved.
5
The Legacy TDM PBX
PSTN
Applications
Connections
Access
Park
Park
 Limited Scope
 Primarily Designed for Voice
 Multi-Location  Multiple Systems
 PBX owns entire user experience
 Lack of Geo-Redundancy
 Devices are tightly bound to PBX
 Resources bound to PBX
 Devices are unsophisticated
 Scalability
 New Services  Upgrade
 Very Limited Mobility
 Single Vendor
 Large Footprint
 Application Integration Limitations
6
3-tier architecture enables collaborative
communications
Applications
Contact
Center
Conferencing
Administration
Connections
Access
© 2011 Avaya Inc. All rights reserved. Avaya Confidential - NDA
Messaging
Voice / Video
Services
Business Additional
Applications Apps…
Presence
Services
Application
Integration
Session Management
User Experience
7
Avaya Aura® leveraging a 3-tier architecture
App
App
Apps
App
Application Platform
SIP
PSTN
Session
Manager
Session
Manager
Apps
Presence
Connections
SIP
Access
ooo
Park
Park
 Limited Scope
 Primarily Designed for Voice
 Multi-Location  Multiple Systems
 PBX owns entire user experience
 Lack of Geo-Redundancy
 Devices are tightly bound to PBX
 Resources bound to PBX
 Devices are unsophisticated
 Scalability
 New Services  Upgrade
 Very Limited Mobility
 Single Vendor
 Large Footprint
 Application Integration Limitations
9
Avaya Aura® is a 3-tier architecture
Application
Layer
Unified
Messaging
Multimedia
Conferencing
Microsoft
OCS / Exchange
IBM Sametime
ACE / Service
Oriented
Architecture
Context Center
Self Service
Avaya
Messaging
one-X
Mobility
Business
Continuity
Contact Recording
Quality Monitoring
Feature Server
Voice / Video
Presence
IM
Sequenced
Applications
Advanced
SIP Applications
System
Manager
Session
Manager
Connection
Layer
SIP
Trunks
Service
Provider
PSTN/Mobility
Service
Provider
PSTN/Mobility
Park
CS1000E
Access
Layer
Road Warriors,
Branches, etc
10
Communication Server 1000
Release 7.5
“The Integration Release”
© 2011 Avaya Inc. All rights reserved. Avaya Confidential - NDA
11
Communication Server 1000 Evolution
Meridian 1
Communication
Server 1000
Communication
Server 1000
Release 7.0
Communication
Server 1000
Release 7.5
Software / COTS
More Open, Simple and Secure
Increased Scalability to 40,000 Users per Server
Full SIP - Line, Trunk, Video, Media, Mobility
Software Centric with LINUX and COTS
Geographic Redundancy and Resiliency
Avaya Aura® Integration
12
CS 1000 Upgrade & Evolve Path
Building Increasing Value for CS 1000 Customers
Release 5
or earlier
Release 6.0
•Large Multi-Site
Centralization
•Security
Enhancements
•Simplified
Management
Release 7.0
Release 7.5
•Avaya Aura®
interoperability
•Enhanced Scalability
for Multi-Site
Centralization
•Cost Effective UC for
Mid-Market
•SIP Network Access
Improvements
•Avaya Aura® integration
•Single SIP routing engine
•Consolidated mgmt
platform
•Hybrid network support
for advanced telephony
features
•Single presence / IM
server for hybrid network
CS 1000 Release 7.5 Solution Value
•
•
•
•
•
Significant cost advantage over “Rip & Replace”
Evolutionary path for customers to retain current investment while gaining value
Enables smooth migration to Session Manager through replacement of NRS
Significant incremental value to customer with access to Avaya Aura® Applications
13
CS 1000 Release 7.5
The Integration Release
 What is it?
– Enables CS 1000 customers to integrate and
leverage the Avaya Aura® applications and
services
 Why does it matter?
– Provides CS 1000 investment protection with an
easy transition to Avaya Aura® when
appropriate
– Ability to have a heterogeneous network sharing
capabilities across the network
 Key Features
– Common SIP based network routing engine for
heritage Nortel and Avaya customers
– Consolidated management platform for entire
Avaya portfolio
– Feature rich interworking between CS 1000 and
CM users (SIP Peering)
– Direct SIP connectivity to Avaya Aura®
Messaging, Avaya Aura® Conferencing
Integrate into Avaya Aura®
Voice/
Video
Services
Presence
Services
System
Manager
Session Manager
CS
1000
Avaya
CM
TDM & IP Phones
14
CS 1000 Release 7.5 Content Summary
•Feature Rich
Interworking
Avaya Aura® Integration Content
 Avaya Aura® Session Manager 6.1 - replacing NRS
 Avaya SIP Peering - CS 1000 Peer Interworking with Avaya Aura®
 Converged Management Solution - UCM/System Manager 6.1
 Support for Application Sequencing - Extended Local Calls
 CS1000 use of Avaya Aura® Presence Server
 Support for One-X® Communicator Client (voice & video)
 Support for One-X® Mobile Lite Client on I-Phone
 Integration of CS 1000 IP Media Services with the Avaya Aura Media Server
 Support for Avaya Aura® Conferencing
 Support for Avaya Aura® Messaging
 Support for SIP Line TLS and sRTP
 G.722 codec support
•Access to next-generation Avaya Aura®
applications, anywhere, anytime
•Consistent
User
Experience
Across Mixed
Environments
•Simplified
Management
•Lower
Operational
Costs
Other Enhancements
 SIP ACD for IVR
 Microsoft OCS and IBM Sametime Integration -
interoperability
 PI PEP Integration in 7.5
•Increased Employee Productivity and
Greater Customer Responsiveness
15
CS 1000 Release 7.5 and Avaya Aura®
Unique Integration
Interaction
Solutions
Collaboration
Solutions
NG Context
Center
Performance
Analytics
Microsoft applications
IBM applications
Avaya Agile Communication Environment (ACE)
Application & Services Integration
Voice/Video
Services
Presence
Services
•SIP
•SIP CTI
•Presence
•Implicit User
Heritage Nortel
Applications
Meeting
Exchange
UCM / System
Manager
Session Manager
Session
Border
Controller
SIP
PSTN
Multimedia
Application
Services
NG Unified
Messaging
Communication
Manager
CS 1000 R7.5
Integrated Access
Element
What is It?
- Upgraded M1/CS 1000 becomes an Integrated Access
Element Unique I in Avaya Aura®
- Direct SIP connectivity to UC applications
- Session Manager replaces Network Routing Server (NRS)
Key Benefits
- Feature Rich Applications – Avaya Aura Messaging
Avaya Aura Conferencing, Sequenced Apps, ACE, UC,
Presence, One X, MAS, NGCC
- Common web based Management platform
- Solution for all installed base segments
- Full SIP MCDN support between CS 1000 systems
- Rich SIP Peering with CM
- Ongoing Evolution through Avaya Aura®
16
Session Manager 6.1
Combine NRS benefits into SM
 NRS SIP capabilities incorporated into Session Manager 6.1
– Key CS 1000 SIP functionality of NRS incorporated into Session
Manager
– Enables SIP Peering between CS 1000 and CM
– Full MCDN/SIP passed between CS1000 nodes
Session Manager
Key Benefits
– Simplified and centralized SIP routing from a single
management tool & database
– Improved Scalability, Redundancy & Resiliency
– Centralized numbering/dialling plan via Aura SIP core
– Integrate via SIP with broad range of Avaya SIP-ready
applications
– Optimized access to centralized & distributed Avaya Aura®
applications
– Centralized access to SIP Carriers
CS 1000
CS 1000
 Migration from NRS to SM 6.1
– Database migration tool available
– Migration support for customers with multiple NRSs
17
Avaya SIP Peering
NG Context
Center
Meeting
Exchange
NG Unified
Messaging
Multimedia
Application
Services
one-X
Mobile
one-X
Portal
Avaya Agile Communication Environment (ACE)
Application & Services Integration
Communication
Manager (FS)
Presence
Services
UCM / System
Manager
Session Manager
Wireline/
Wireless
Carrier
Mobile-X clients
PSTN clients
one-X® clients
Communication
Manager
CS 1000
Avaya Aura
SIP clients
ooo
Communication
Manager (ES)
ooo
TDM clients
UniStim clients
SIP clients
SIP Peering between elements for CS 1000 and Communication Manager
–CS 1000 defined as a peer system to CM
Key Benefits
–Enabling common telephony feature interworking between CS1000 and CM systems
–IM & Presence across all sites and all users
18
Converged Management Solution
UCM integrated into System Manager 6.1
 Migrating to a single unified
management environment
–
Common Element Manager strategy
Key Benefits
–
Single centralized administration,
authentication for secure and simple
network administration
– Web based integrated management
enables centralized management
simplifies operations and improves
efficiency and security
– CS1000 7.5 Applications in System
Manager
 A single server running both UCM and System Manager will act as a UCM Primary
Security Server
–
A UCM+SMGR server will be installed with applications required to manage the member
server(s) in the security domain R6.0 +
– Logging module (OAM logs and application logs) takes advantage of System Manager
Logging capabilities
19
Avaya Aura® Presence Solution
CS1000 IM/Presence
Subscriber
Manager
System
Manager
Avaya Aura
Presence Services 6.1
Instant
Messaging
Presence
Engine
CS1000
Publishes
Telephony
Presence to PS
Session
Manager
 Enabling Avaya Aura® Presence Services 6.1
and System Manager 6.1 to deliver IM and
presence to CS 1000 users
– System Manager leverages Subscriber Manager
– Presence Services 6.1 enables IM/P to all
CS1000 users
Key Benefits
CS1000E SIPL
CPPM – Call Svr.
CPPM – Sig. Svr.
MGC with DSP DB
One-X®
Communicator.
SIP Line to
CS1000
One-X®
Communicator
XMPP to
PS 6.1 for
IM and
Presence
– Avaya Aura® Presence Solution delivers IM
and Presence to all CS 1000 users
– Enables federation across CS 1000 and CM
users across the network regardless of line
type
 Avaya One-X® Communicator client for
IM/Presence
–
–
–
–
–
One-X replaces 3456 UC Client
SIP Line for Voice and Video
IM and Presence client
Point to point Video
Can also act as simple IM/P client for non-SIP
line users
20
Avaya one-X® Communicator 6.1
Voice and Video
 Supported on CS 1000 R7.5 and MS Windows
PCs
Key Benefits
– Delivering presence capability to any
CS 1000 phone type user
– More functionality, more collaboration,
more productivity
 Over 30 CS 1000 SIP line functionality supported
– Telephony and Mid-Call features (hold, transfer,
etc.)
– Local contact list
– Call logs
– Message waiting indicator (MWI)
– Click-to-call from browsers (IE or Firefox)
– Audio conferencing
– Point-to-Point video (H.264)
– Search/display corporate or personal directories
– Busy State/Presence status updates
21
One-X Mobile Lite for iPhone
 One-X® Mobile Lite solution for compatible OS3/4
iPhones
Key Benefits
– Avaya Aura® Presence status updates for CS 1000
iPhone users
– Toll avoidance on long distance calls significantly
reduces Enterprise mobility costs
 Mobile GUI for CS 1000 Mobile Extension feature
eliminates manual keypad entry
–
–
–
–
Service access dialing
Feature code dialing
Corporate directory/contacts search & click-to-call
Mobile number privacy – office CLID displayed for iPhone
calls
– Single number reach – iPhone rings with deskphone
– Single button feature activation
– Cellular voicemail avoidance
 CS 1000 CDR for mobile calls
22
Media Services
CS 1000 and Avaya Aura® Media Services Integration
Avaya
Media
Server
Application & Services
Integration
Voice/Video
Services
Presence
Services
 Integrating CS 1000 and Avaya
System
Manager
Session Manager
Aura® Media Services solution
 Enabling delivery of common
shared media resource between
CS 1000 and CM
–
Ad-hoc conference, IP Attendant
– Music, Announcements, Tones
 Key Benefits
– Avaya Aura® Presence status
updates for CS 1000 iPhone
users
– Delivery of IP Media services
any where in the network
– Consistent user experience
with high quality voice, rich
Session Manager administered
feature availability
Centralized or distributed network based services – Reducing Customer’s Total
Cost of Ownership
Flexible and efficient floating license model
CS 1000
CS 1000
CS 1000
– Reduces CS 1000 hardware
Geographically redundancy / Failover resiliency
costs (MIRAN, DSP) and network
bandwidth costs
23
Avaya Aura® Conferencing
Supported in CS1000 R7.5
 Delivering next generation conferencing solutions to
the CS 1000 installed base
– Direct connectivity to CS 1000 or via SM 6.1
– Avaya Aura® Conferencing 6.0 Standard Edition
– Meeting Exchange 5.2 Enterprise Edition
Key Benefits
– Simplifying conferencing solution while improving
user experience
– Better voice quality for global calls and reduce max
‘mouth to ear’ delays
– Reduces WAN traffic on global calls and toll
charges
 Avaya Aura® Conferencing Benefits for CS 1000
– Native Avaya Web Conferencing, as well as MSFT / IBM
/ Adobe UC integrations
– Scale and resiliency – per conference call, per system
– Centralized bridge for multi-location deployments
– Designed to cascade over globally dispersed bridges
– Keeps “in theater” conferences local
24
Avaya Aura® Messaging
Supported in CS1000 R7.5
 Delivering next generation Messaging solutions to the CS 1000 installed base
– Direct connectivity to CS 1000 or via SM 6.1
– Avaya Aura Messaging 6.0
– Modular Messaging 5.2
Key Benefits
– Providing common consistent messaging
solution for users anywhere, anytime
– Simplified administration with lower messaging
infrastructure costs
Avaya Aura® Messaging benefits for CS 1000
– Rich features, multivendor web collaboration and
user flexibility
– Greater scale and resiliency
– Integrate Avaya one-X® Speech to easily
manage your messages with verbal directions
 CallPilot 5.0 available to existing CS 1000 systems
25
CS 1000 Release 7.5 and Avaya Aura®
A Compelling Value Proposition
CS 1000 evolution and integration with Avaya
Aura®
Key Values for Meridian 1 / CS 1000 customers
–Session Manager – highly scalable and robust network
architecture with cost savings from consolidation, advanced
routing capabilities.
– Avaya Aura® Conferencing – Feature rich, multimodal,
centralized collaboration services, scalability
CS 1000 integrated into
Avaya Aura®
Voice/
Video
Services
Presence
Services
System
Manager
Session Manager
–Avaya Aura® Messaging – Next generation centralized unified
messaging
–Avaya Aura® Presence solution – Feature rich IM & presence
solution spanning Nortel/Avaya heritage base customers and
federation with MSFT/IBM, solution including telephony state for
CS 1000 users
CS
1000
Avaya
CM
–One-X® Communicator Client – Feature rich, common client
experience for soft & mobile clients, twinned (same phone
number) for M1/CS 1000 desktops
–System Manager/UCM – common, feature rich management
tools with centralized deployment model.
Upgrade to current for best support/services
lifecycle
26
CS 1000 Evolution Paths
Enabling Promotions for Every Path
© 2011 Avaya Inc. All rights reserved. Avaya Confidential - NDA
27
CS 1000 Strategy
A Path for Every Customer
Buyer Behaviors:
Buyer Behaviors:
Wants to stay current, and get new
technology value, budgeted for
upgrade
Budget to adopt new technology
immediately.
Benefits:
• Gradual Evolution to Avaya Aura
• Highest Value for the customer
• Savings through consolidation
• Stay current & retain User experience
• New features / UC / ACE / Apps
Upgrade & Evolve
Benefits:
• Accelerated Path to Avaya Aura
• Single access to new core
applications
• New features / UC / ACE / Apps
• Flare , Avaya Aura® Video
Technology Refresh
CS 1000 Evolution
Customer Value:
Customer Value:
Customer Value:
Avaya Aura®
interoperability
Improved multi-site
centralization
Cost effective UC for
mid-market
Avaya Aura® integration
Single SIP routing engine
Consolidated mgmt platform
Hybrid network support for
advanced telephony features
Single presence / IM server for
hybrid network
Continued integration with
Avaya Aura® enabling
advanced user services and
capabilities
Avaya Flare / ADVD / AVCS
with Avaya Aura® core
Simplified path forward with
investment protection
CS 1000 Evolution
CS 1000 R7.5
CS 1000 R6.0 & R7.0
© 2011 Avaya Inc. All rights reserved.
29
Avaya Aura® Roadmap
CS 1000 Evolution
Today
12 Months
18-30 Months
Integration with Avaya Aura®
Application & Services
Integration
Voice/Video
Services
Presence
Services
Session Manager
Session Manager
CS 1000 R7.5
upgrade
Meridian
CS 1000
System
Manager
System
Manager
Extend value with
Avaya Aura ®
 Compelling ROI
 User Experience
 Common Applications
CS 1000 Evolution
SIP- integration with Avaya Aura
 Continued
based
 Flare™
Experience
Access
 Avaya Aura advanced user services
Compelling Programs & Promotions Available Now in US
Targeting CS 1000 with Avaya Aura
CS 1000 Evolution
ASIPP
Avaya Software Investment
Protection Policy
JUMP
Joint Upgrade & Maintenance
Promo
New
New
LOYALTY
ENTITLEMENTS
Expires Sept 30, 2012
• Target: CS1000
customers
• Upgrade to R7.5 now
with Session Manager
and System Manager
• Discounts on
upgrades, endpoints
• Discounted PASS and
SRS
• Buy now, don’t wait
© 2011 Avaya Inc. All rights reserved.
No expiration
• Target: M1 /CS1000
under transition to
Avaya Aura
applications
• Loyalty credit for
customers’ software
investments.
• Save 35-80% when
upgrading like-to-like
software
• Keep competition out
when your customer
wants a Tech Refresh
Expires April 30, 2012
• Target: M1 /CS1000
R3 and earlier
• Full Service Delivery 3
year contract, includes
“core” upgrade to
CS1000 R7.5 and Call
Pilot 5.x
• Migrate legacy EOL
base into supported
release and
maintenance via
annuity payments
CS 1000 path forward
 Step 1: Lower back end operational costs
– Consolidate routing, dial plans and administration by
upgrading to CS 1000 release 7.5 and leveraging Avaya Aura
Session Management
Transform your
Business
– Implement survivable branch solutions that can be managed
and maintained centrally
 Step 2: Add new functionality for user and
consolidate core applications
– Messaging with new access capabilities
– Conferencing with multi-media functionality
– Mobile solutions for anywhere access
– Consolidated administration through Avaya Aura System
Manager
 Step 3: Introduce new capabilities and an
improved user experience
Simplification and
Consolidation
Deploy New
Capabilities
– Collaboration services on iPADs, Windows, SIP endpoints
etc.
– Introduce collaborative communications like the Avaya Flare
Experience
© 2011 Avaya Inc. All rights reserved i. Avaya Confidential - NDA
32
© 2011 Avaya Inc. All rights reserved.