Week Two - Simmons College
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Transcript Week Two - Simmons College
Evaluation of Information Services
CONTEXT
Topics of Day
Mission
Standards
Vision
Types of Metrics
Goals and Objectives
Input
Output
Performance
Customer-related
Outcomes (impacts)
Mission
Indicates what the institution does (is)—a
philosophical statement that broadly sets forth areas
perceived to be important to the organization. Such
statements are value assessments of what the
organization should be doing
Separates the institution from its peers
Mission Statement
Focus on the present
A mission statement should guide decision-making
For research, this includes:
What to study
How to study
How to use results
How to communicate findings/ results
Vision
Aspiration
Concentrates on the future
Provides motivations/ inspirations
Not what we do now, what we plan/ hope to do.
Mission & Vision
Many are on the Web for both institutions and
libraries
http://midhudson.org/department/member_inform
ation/missions.htm
Example: Mission
The Howland Public Library provides materials
and services to help community residents obtain
information meeting their personal, educational and
professional needs. Special emphasis is placed on
supplying adults with current reading materials; on
providing reference services to students (at all
academic levels) and other information seekers; and
on making facilities available for local individuals,
organizations and agencies to do community work.
The library serves as a learning and activities center
for all residents of the Beacon School District.
Harold Bee Library
Brigham Young University
Offers a vision statement
Two Mission statements
General Library
Library Web Site
http://www.lib.byu.edu/missions.php
Goals & Objectives
Goals
Long-range statements of
activity areas (usually 3-5
years) and suggest
activities that will receive
priority for organizational
resources
May focus on collections,
services, and
administration
Objectives
Are measurable,
challenging, time-limited,
and clearly understood
Standards
External benchmarks
Library
Accreditation
organizations
Example: Goal/objectives
University of Florida, George A. Smathers Library
1.
Optimize Delivery Of Library Resources And Services
a)
b)
c)
d)
e)
f)
g)
Build and manage library collections in support of academic
programs (Develop collections consistent with funding)
Provide timely access to requested materials
Simplify search/discovery of library resources
Build Digital Library infrastructure
Build the information literacy/library instruction program
Increase library outreach and marketing efforts
Undertake systematic review of reference services designed
Example: Goals and Objectives
I.A
At an inflation-adjusted base of $8,170,000, review the
cancellation program to adjust actual expenditures for
serials and monographs
In light of a one-time $500,000 addition to the materials
budget, implement desiderata list in conjunction with
faculty and program needs
Review the local results of the OCLC WorldCat Collection
Analysis Service in preparation for a CSUL-wide initiative
for coordination in building collection resources
Review ILL transactions as indicators for materials
acquisition
Standards & Measures
Examples of Quality Areas for Libraries/Archives
Instruction, teaching,
Collections
Fostering learning
Programs
Facilities, equipment
Services
Quality
(examples)
Staff
Management
Leadership
Measurement Questions
1.
2.
3.
4.
5.
6.
7.
How much?
How many?
How economical?
How prompt?
How accurate?
How responsive?
How well?
How valuable?
2. How reliable?
3. How courteous?
4. How satisfied?
1.
Four Perspectives
The institution and
the communities
served in the life of
the library/archives
2. The library/archives
and academic
departments and
programs in the life
of the institution
1.
3. The library/archives,
department/
program, and
institution in the life
of the user/customer
4. The library/archives,
program/
department, and
institution in the life
of stakeholders
Library/ Archive Perspective
Questions
How Much
How Many
How Well
Perpsective
Productivity
Efficiency
Effectiveness
User Perspective
Questions
How Well?
How Satisfied?
How Responsive?
Perspective
Service Quality
Satisfaction
Institution Perspective
Questions
How Well?
How Much?
How Many?
How Efficient?
Perspectives
Effectiveness
Efficiency
Stakeholder Perspective
Questions?
How Well
Meeting Expectations
Perspectives
Outcomes
Student Outcomes
Student Learning
Outcomes
Types of Metrics
Input*
Customer-related
Output*
Outcomes
Performance*
*Might be presented in a
cost-benefit context
Student outcomes
Student learning
outcomes
Other types--impacts
Performance Indicators
Examples
http://equinox.dcu.ie/reports/pilist.html
Percentage of the population reached by electronic library services
Number of sessions on each electronic library service per member of
the target population
Number of remote sessions on electronic library services per member
of the population to be served
Number of documents and entries (records) viewed per session for
each electronic library service
Cost per session for each electronic library service
Cost per document or entry (record) viewed for each electronic
library service
Percentage of information requests submitted electronically
Library computer workstation use rate
Cost Analyses
Cost-benefit analysis: The economic efficiency of
a program expressed as the relationship between
costs and outputs (or outcomes), usually measured
in monetary terms
Cost-effectiveness analysis: The efficacy of a
program in achieving goals/objectives (or outcomes)
in relation to program costs
How to Get Your Money’s Worth
Mildred F. Sawyer Library at Suffolk University
If you study in the library for one hour per week
Total value for the academic year= $16.44
How did they calculate this?
http://www.suffolk.edu/sawlib/faq.htm#anchor13268