Transcript Opening up the market of choice

LMG Secretariat
LMG Forum
December 2011
Christopher Croft, LMG Secretariat
Barnabas Hurst-Bannister
With
LMG Forum 2011
Agenda
• Modernisation update
• The Final Curtain
LMG Forum 2011
How it could have been
LMG Forum 2011
Awards round up
LMG Forum 2011
Awards round up
ECF2 Current Status 15 Dec 2011
Claims Workflow Triggers
(CWT)
Claims Agreement Services (CAS)
& Single Sign On (SSO)
Document File Viewer (DFV)
•
•
•
21 carriers receiving live messages
16 fully integrated into own workflow
Other carriers to join by arrangement with Xchanging
•
•
•
CAS & SSO are live
84 carriers plus XCS rolled out in production
Rollout continues on target to complete by the end of the
year with 90% of organisations signed up.
•
•
DFV is live and converting 5000 – 7000 documents a day
Some intermittent teething problems continue and are
being investigated with Adobe
Rollout in line with CAS & SSO schedule
•
Claims Workflow Services (CWS)
Claims Data Warehouse (CDW)
•
•
Service deployed to 68 organisations
Rollout in line with plans to complete by the end of the
year
•
ECF001, ECF002, ECF003, ECF004, ECF005, LADD &
LREC are in use with 134 users
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© Xchanging 2011, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging.
eAccounts
eAccounts Current Production use
•
Miller, Price Forbes, UIB, Guy Carpenter, Aon UK, Lockton, Towers Watson and
Ropner continue with live operation
•
NMB and Houlder are undertaking business testing as part of convoy three
implementation.
•
The Winter maintenance release remains on schedule.
eAccounts Release 2 (R2)
•
Xchanging continue working together with the Market to deliver R2 using the ‘big
bang’ approach to delivery.
•
We remain on track to deliver final estimates and timescales for the requested change
requests by the end of the year, with the exception of the corrections CR which is
proving to be complex. We anticipate this will be ready in January.
•
Initial MAT planning continues
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© Xchanging 2011, no part of this document may be circulated, quoted or reproduced without prior written approval of Xchanging.
eAccounts
e-Accounts "Live"
Monthly Submissions
375
350
325
300
275
No of Submissions
LMG Forum 2011
400
250
225
200
175
150
125
100
75
50
25
0
January
February
Broker A
March
Broker B
April
Broker C
May
Broker D
June
Broker E
July
August
Broker F
September
Broker G
October
Broker H
November
Broker J
December
18
11
Ju
ly
Ju
ly
Ju
ly
Ju
ne
Ju
ne
Ju
ne
Ju
ne
M
ay
M
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M
ay
M
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M
ay
Ap
ril
Ap
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Ap
ril
04
27
20
13
06
30
23
16
09
02
25
18
11
Ap
ril
M
ar
ch
M
ar
ch
M
ar
ch
11
11
11
11
11
11
11
20
1
20
1
20
1
1
1
20
11
20
11
20
11
20
11
20
20
20
20
11
11
11
11
11
20
20
20
20
20
20
20
20
1
1
1
11
01
01
01
1
1
1
1
01
20
ry
2
ry
2
ry
2
M
ar
ch
04
28
21
14
07
Fe
br
ua
Fe
br
ua
Fe
br
ua
ry
2
ua
ry
20
1
ua
ry
20
1
ua
ry
20
1
Fe
br
ua
Ja
n
Ja
n
Ja
n
01
25
1
Ju
ly
20
11
Au
gu
st
20
08
11
Au
gu
st
20
15
11
Au
gu
st
20
22
11
Au
gu
st
20
29
11
Au
gu
st
05
20
Se
11
pt
em
be
12
r2
01
Se
pt
1
em
be
19
r2
Se
01
pt
1
em
be
26
r2
01
Se
pt
1
em
be
r2
03
01
1
Oc
to
be
r2
10
01
1
Oc
to
be
r2
17
01
1
Oc
to
be
r2
24
01
1
Oc
to
be
r2
31
01
1
Oc
to
be
r2
07
01
No
1
ve
m
be
r2
14
01
No
1
ve
m
be
r2
21
01
No
1
ve
m
be
r2
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01
No
1
ve
m
be
r2
05
01
De
1
ce
m
be
r2
12
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De
1
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m
be
r2
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01
De
1
ce
m
be
r2
26
01
De
1
ce
m
be
r2
01
1
28
21
14
07
31
24
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No of Submissions (LPAN equivalent)
LMG Forum 2011
eAccounts
Cummulative Analysis of eAccounts Volumes
2000
1800
1600
1400
1200
1000
800
600
400
200
0
Non Bureau Accounting
LMG Forum 2011
• Live partnerships involving:
– Aon
– Willis
– XL
– ACE
• First use of the Exchange
• Ongoing discussions with
wider steering group
• Room for others
2012 Forums
• 2012 dates:
LMG Forum 2011
– 18th January
– 29th February
– 29th March
– 18th April
– 23rd May
– 28th June
– 27th September
– 31st October
– 28th November
– 18th December
• July & Aug TBA
Exchange
LMG Forum 2011
• TMEL Portal – contact
database
• LIVE
• Let’s you maintain your own
contact details
• You should have received a
user name and password
• If not contact the operations
team
LMG Forum 2011
Endorsements
LMG Forum 2011
Endorsements
LMG Forum 2011
Endorsements
LMG Forum 2011
Endorsements
LMG Forum 2011
Questions?
London Market Group
The final curtain
Barnabas Hurst-Bannister
Chairman, London Market Group, 2009 - 11
With
LMG Forum 2011
The London market in July 2009
• Like Christopher Columbus we had got somewhere and it
seemed quite nice
• But we had no idea where it was or where we should go next
LMG Forum 2011
The London market in July 2009
Lots of stuff; some
benefit but not much
joined up
Contract certainty
Nascent
endorsements
IMR
LMG Forum 2011
Enter a knight on a white boat
LMG Forum 2011
Two and a half years on…
More stuff
More benefit
More of a clue
Future Process
vision
Endorsements
Direct Accounting
Exchange
ECF2
(half of)
eAccounts
Why?
LMG Forum 2011
• All four constituents like each other more than they did
• We continue to grow up in our attitude to projects
• We have had a period of consensus
But…
LMG Forum 2011
We must resist the temptation to go off on
our own
But…
LMG Forum 2011
We must retain our ambition
LMG Forum 2011
But…
Although more mature, are we much past
adolescence?
LMG Forum 2011
But…
We still do not measure enough – this
makes it hard to drive our programme
And..
LMG Forum 2011
• Will the irresistible march of technology make some of our
sacred cows redundant – can automation replace central
service?
• Do we understand/think enough of the aspects of human
behaviour that make front office technology difficult?
And..
• Will the new entrants be corrupted by the old guard or can
LMG Forum 2011
they bring change?
LMG Forum 2011
Its over to you…
LMG Forum 2011