Transcript Slide 1

Synovate Quality Awards
(Product Quality)
2007
Graphs and Tables
When published, all graphs and tables must be
accompanied by:
•The Synovate Logo
•The source (Synovate Quality Awards 2007)
•The sample size (N = )
Based on the largest customer survey in the South
African automotive market, the Synovate annual
Competitive Customer Satisfaction Index (CCSI)
survey includes interviews with more than 50 000
new vehicle owners.
www.synovate.com and www.synovate.co.za
© Synovate 2006
Synovate Quality Awards 2007
RANKINGS
Product Quality Passenger Vehicles
Ranking – Less than 130 PP100
Toyota Yaris Sedan (T1&T3)
BMW 3 Series Coupe / Cabriolet
Mercedes S-Class
Chevrolet Aveo 5-dr
Mercedes E-Class
Mercedes C-Class (Sports Coupe)
BMW 5 Series
Mercedes C-Class Petrol (excl. SW)
Mercedes C-Class Diesel (excl. SW)
Toyota Avensis
Honda Civic Hatch
Jaguar X-Type
Honda Jazz
Opel Corsa 5-dr
BMW 3 Series (Excl Dsl,Tour,2dr)
Volvo S60
BMW 3 Series (Dsl)
BMW 1 Series
Toyota Yaris Hatch T3
Chevrolet Aveo 4-dr
Mercedes SLK
Ford Ka
Audi A4 (Pet)
Toyota Avanza
Audi A4 (Dsl)
Toyota Corolla
PC Average
42
42
42
44
53
55
56
57
59
59
63
65
66
71
72
74
76
76
77
79
81
81
83
84
87
90
112
0
50
100
150
Source: Synovate 2007 Product Quality Awards
All graphs, rankings, tables and information extracted from this media release must be accompanied by a statement acknowledging "Synovate 2007
Product Quality Awards“ as the source
N = 9758 (CIF applied)
Note: Models with <50 have been excluded from the ranking
200
Synovate Quality Awards 2007
RANKINGS
Product Quality Passenger Vehicles
Ranking – Less than 130 PP100
VW Jetta5 (excl. TDI
Audi A6
Mazda3 Sedan
Dodge Caliber
Mercedes A-Class
Mazda6
Toyota RunX 140
Chevrolet Spark 5-dr
Fiat Panda
Toyota Corolla >140
Audi A3 (Excl. TDI)
Peugeot 307 Hatch
Opel Astra Hatch
Volvo S40
Toyota Camry
Toyota Yaris Hatch T1
Opel Corsa Lite
Mercedes B-Class
VW Polo Classic
Ford Focus Sedan
Toyota Corolla Verso
Mazda3 Hatch
Opel Astra GTC
Opel Meriva
Ford Fiesta
VW Touran
Chrysler 300C
PC Average
90
90
91
91
93
94
96
98
99
101
104
105
108
110
113
114
115
117
117
119
120
120
122
123
128
129
130
112
0
50
100
Source: Synovate 2007 Product Quality Awards
All graphs, rankings, tables and information extracted from this media release must be accompanied by a statement acknowledging
"Synovate 2007 Product Quality Awards“ as the source
N = 9758 (CIF applied)
Note: Models with <50 have been excluded from the ranking
150
Synovate Quality Awards 2007
RANKINGS
Passenger Vehicles
Ranking – Less than 175 PP100
Chrysler Grand Voyager
131
135
VW Golf 5 TDI
VW Jetta5 FSI
138
VW Golf 5 (Excl. TDI)
138
Fiat Palio 1.2 ED (Go!)
139
Toyota RunX >140 (inc RSi)
139
VW Caravelle T5
143
Nissan Micra 1.4
145
VW Jetta5 TDI
146
MINI Cooper
147
Peugeot 407 (excl CC)
153
157
Peugeot 206 (ex CC, SW)
Volvo V50
159
VW Polo 5-dr TDI
164
Toyota Tazz
165
170
VW Polo 5-dr (excl. TDI)
Fiat Punto
173
112
PC Average
0
50
100
150
Source: Synovate 2007 Product Quality Awards
All graphs, rankings, tables and information extracted from this media release must be accompanied by a statement acknowledging
"Synovate 2007 Product Quality Awards“ as the source
N = 9758 (CIF applied)
Note: Models with <50 have been excluded from the ranking
200
Synovate Quality Awards 2007
RANKINGS
Passenger Vehicles
Ranking – More than 175 PP100
180
VW Golf 5GTI
Nissan Tiida Hatch
187
VW Polo Classic TDI
188
Nissan Tiida Sedan
191
Ford Focus Hatch
191
VW Caddy
211
Mercedes Vito
250
Fiat Palio EL (ex ED)
250
VW Citi
289
PC Average
112
0
50
100
150
200
250
Source: Synovate 2007 Product Quality Awards
All graphs, rankings, tables and information extracted from this media release must be accompanied by a statement acknowledging
"Synovate 2007 Product Quality Awards“ as the source
N = 9758 (CIF applied)
Note: Models with <50 have been excluded from the ranking
300
Synovate Quality Awards 2007
RANKINGS
Recreational Vehicles
Toyota Prado
50
Honda CRV
50
BMW X3
62
Volvo XC90
74
86
BMW X5
Mercedes-Benz M Class
92
Nissan X-Trail
109
Toyota Fortuner
116
Jeep Grand Cherokee
118
Nissan Murano
122
VW Touareg
130
Land Rover Discovery
135
Toyota RAV4
137
Nissan Pathfinder
170
Ford Territory
187
Jeep Cherokee
220
RV Average
118
0
50
100
150
200
Source: Synovate Quality Awards 2006
Tables and graphs use from this press release must be accompanied by a statement identifying Synovate as the publisher and The Synovate Quality
Awards 2006 as the source. No advertising can be made from the information in this release without the prior written consent of Synovate.
250
Synovate Quality Awards 2007
RANKINGS
Light Commercial Vehicles
Ranking – Less than 175 PP100
Toyota Hilux (SPET)
Isuzu KB Dsl (DSC)
Isuzu KB (SPET)
Ford Ranger (SPET)
Toyota Hilux (LPDC)
Nissan Hardbody (DSC)
Isuzu KB (LPDC)
Nissan Navara (DDC)
Isuzu KB (DDC)
Toyota Hilux (DDC)
Nissan Hardbody (SPET)
Isuzu KB (LPSC)
Toyota Hilux (LPSC)
Opel Corsa Utility (HTON)
Nissan Hardbody (LPSC)
Ford Ranger (DSC)
Toyota Hilux (DSC)
Nissan Hardbody (LPDC)
Ford Bantam (HTON)
Nissan Navara (LPDC)
Fiat Strada (HTON)
Mazda Drifter (DSC)
LCV Average
54
72
74
77
79
84
88
101
101
103
109
115
120
120
122
124
124
137
142
149
166
175
149
0
50
100
150
200
Source: Synovate Quality Awards 2006
Tables and graphs use from this press release must be accompanied by a statement identifying Synovate as the publisher and The Synovate Quality
Awards 2006 as the source. No advertising can be made from the information in this release without the prior written consent of Synovate.
250
Synovate Quality Awards 2007
RANKINGS
Light Commercial Vehicles
Ranking – 175 P100 or more
Misubishi Colt (DDC)
185
Mazda Drifter (DDC)
196
Nissan Hardbody (DDC)
197
Ford Ranger (DDC)
197
Misubishi Colt (LPDC)
211
Mitsubishi Colt (LPSC)
221
Mitsubishi Colt (DSC)
229
Nissan 1400 (HTON)
231
VW Pick Up (HTON)
294
Mitsubishi Colt (SPET)
295
Ford Ranger (LPDC)
317
LCV Average
149
0
50
100
150
200
250
300
Source: Synovate Quality Awards 2006
n = 4171
Source: Synovate Quality Awards 2006
Tables and graphs use from this press release must be accompanied by a statement identifying Synovate as the publisher and The Synovate Quality
Awards 2006 as the source. No advertising can be made from the information in this release without the prior written consent of Synovate.
350
Synovate Quality Awards 2007
AWARDS
Entry / Small Passenger Vehicle Segments
Segment
Position
1
Ford Ka
2
Chevrolet Spark 5-dr
3
Toyota Yaris T1
1
Chevrolet Aveo 5-dr
2 (tie)
Honda Jazz
2 (tie)
Opel Corsa 5-dr
1
Toyota Yaris
2
Chevrolet Aveo 4-dr
3
Toyota Corolla
Entry
Small Hatch
Model
Small
Sedan
Source: Synovate Quality Awards 2007
Source: Synovate Quality Awards 2007
Tables and graphs use from this press release must be accompanied by a statement identifying Synovate as the publisher and The Synovate Quality
Awards 2007 as the source. No advertising can be made from the information in this release without the prior written consent of Synovate.
Synovate Quality Awards 2007
AWARDS
Top / Medium Passenger Vehicle Segments
Segment
Top Hatch
Top Sedan
Medium
Position
Model
1
Honda Civic
2
BMW 1 Series
3
Dodge Caliber
1 (tie)
Honda Civic
1 (tie)
Volkswagen Jetta 5
1 (tie)
Mazda 3
1 (tie)
Mercedes-Benz C-Class Petrol (excl. SW)
1 (tie)
Mercedes-Benz C-Class Diesel (excl. SW)
1 (tie)
Toyota Avensis
Source: Synovate Quality Awards 2007
Source: Synovate Quality Awards 2007
Tables and graphs use from this press release must be accompanied by a statement identifying Synovate as the publisher and The Synovate Quality
Awards 2007 as the source. No advertising can be made from the information in this release without the prior written consent of Synovate.
Synovate Quality Awards 2007
AWARDS
Other Passenger Vehicle Segments
Segment
Top Executive
Sports Coupé
MPV / Station
Wagon
Position
Model
1
Mercedes-Benz S-Class
2 (tie)
Mercedes-Benz E-Class
2 (tie)
BMW 5 Series
1
BMW 3 Series Coupe / Cabriolet
2
Mercedes C-Class (Sports Coupé)
3
BMW 6 Series
1
Toyota Avanza
2 (tie)
Mercedes-Benz B-Class
2 (tie)
Toyota Corolla Verso
Source: Synovate Quality Awards 2007
Source: Synovate Quality Awards 2007
Tables and graphs use from this press release must be accompanied by a statement identifying Synovate as the publisher and The Synovate Quality
Awards 2007 as the source. No advertising can be made from the information in this release without the prior written consent of Synovate.
Synovate Quality Awards 2007
AWARDS
Recreational Vehicle Segments
Segment
Small RV
Large RV
Position
Model
1
Honda CRV
2
BMW X3
3
Nissan X-Trail
1
Toyota Prado
2
Volvo XC90
3
BMW X5
© Synovate Quality Awards 2007
Source: Synovate Quality Awards 2007
Tables and graphs use from this press release must be accompanied by a statement identifying Synovate as the publisher and The Synovate Quality
Awards 2007 as the source. No advertising can be made from the information in this release without the prior written consent of Synovate.
Synovate Quality Awards 2007
AWARDS
Single Cab Light Commercial Vehicle Segments
Segment
Half Ton
Small Petrol Single
Cab
Large Petrol Single
Cab
Diesel Single Cab
Position
Model
1 (tie)
Opel Corsa Utility
1 (tie)
Ford Bantam
1 (tie)
Fiat Strada
1
Toyota Hilux
2 (tie)
Isuzu KB
2 (tie)
Ford Ranger
1 (tie)
Isuzu KB
1 (tie)
Toyota Hilux
1 (tie)
Nissan Hardbody
1
Isuzu KB
2
Toyota Landcruiser Pickup
3
Nissan Hardbody
© Synovate Quality Awards 2007
Source: Synovate Quality Awards 2007
Tables and graphs use from this press release must be accompanied by a statement identifying Synovate as the publisher and The Synovate Quality
Awards 2007 as the source. No advertising can be made from the information in this release without the prior written consent of Synovate.
Synovate Quality Awards 2007
AWARDS
Double Cab Light Commercial Vehicle Segments
Segment
Petrol Double Cab
Diesel Double Cab
Position
Model
1
Toyota Hilux
2
Isuzu KB
3
Nissan Hardbody
1 (tie)
Nissan Navara
1 (tie)
Isuzu KB
1(tie)
Toyota Hilux
Source: Synovate Quality Awards 2007
Source: Synovate Quality Awards 2007
Tables and graphs use from this press release must be accompanied by a statement identifying Synovate as the publisher and The Synovate Quality
Awards 2007 as the source. No advertising can be made from the information in this release without the prior written consent of Synovate.
Synovate Quality Awards 2007
AWARDS
Category Awards – Passenger Vehicles
Segment
Position
Best Local Plant Manufacturing
Passenger Cars
Best Volume Passenger Car
Overall
Best Luxury Passenger Car
Brand Overall
Model
1
Mercedes-Benz
2
BMW
3
Opel
1 (tie)
Jaguar
1 (tie)
BMW
2
Mercedes-Benz
1
Honda
2
Chevrolet
3
Opel
Source: Synovate Quality Awards 2007
Source: Synovate Quality Awards 2007
Tables and graphs use from this press release must be accompanied by a statement identifying Synovate as the publisher and The Synovate Quality
Awards 2007 as the source. No advertising can be made from the information in this release without the prior written consent of Synovate.
Synovate Quality Awards 2007
AWARDS
Category Awards – Light Commercial Vehicles
Segment
Best Local Plant Manufacturing Light
Commercial Vehicles
Best One Ton Diesel Light
Commercial Vehicle Overall
Best One Ton Petrol Light
Commercial Vehicle Overall
Best Overall Light Commercial
Vehicle Brand
Position
Model
1
Toyota
2 (tie)
Opel / Isuzu
2 (tie)
Ford / Mazda
1
Isuzu
2
Nissan
3
Toyota
1 (tie)
Toyota
1 (tie)
Isuza
2
Nissan
1
Isuzu
2 (tie)
Toyota
2 (tie)
Opel
Source: Synovate Quality Awards 2007
Source: Synovate Quality Awards 2007
Tables and graphs use from this press release must be accompanied by a statement identifying Synovate as the publisher and The Synovate Quality
Awards 2007 as the source. No advertising can be made from the information in this release without the prior written consent of Synovate.