Transcript Elite PC Attendant

Elite PC Assistant
Overview
April 2005
NEC Unified Solutions, Inc.
IPK Application Solutions Mission
Provide first class application solutions to allow our
dealers to effectively compete with, and win new
business from competitive key system manufacturers
while providing maximum value to our mutual end
users.
Application Solutions include:
- Integrated Call Center Solutions
- PC Console
- Elite PC Assistant
- IVR
- Voicemail
- Wireless
- IP Softphone
- Conference Bridge
NEC Unified Solutions, Inc. - Confidential
Elite PC Assistant Overview
 What is the Elite PC Assistant?
 A software application providing easy access to IPK features
used by digital telephone users
 On-line directory for easy access to your most frequently dialed
numbers
 Retains a call log of all inbound, outbound, and even missed
calls…just like a cell phone!
 Unique GUI (Graphical User Interface) that “hides” on the edge of
the screen when it isn’t needed
 Basic version bundled with CTA and CTU adapters
 Professional version includes Outlook and ACT! Integration
(screen pop), call recording, and personal greeting features
NEC Unified Solutions, Inc. - Confidential
Who will use the Assistant?
 Any NEC IPK customer who needs or wants…
 A call history to see which calls have been received, dialed, and
missed.
 Quick access to frequently dialed telephone numbers. Easy
access to IPK telephone features like transfer, conference, park,
etc.
 Call recording for order taking, or other customer verification
transactions. (Some states require that both parties know a call is
being recorded)
 Automated personal greeting to present a consistently vibrant
greeting to each caller.
 Screen pops from their customer relationship manager software
(Outlook and ACT! )
NEC Unified Solutions, Inc. - Confidential
Elite PC Assistant
 Elite PC Assistant Application Software:
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A software application that provides easy access to the most
common features required by multiline telephone users.
This application runs on a PC and provides IPK phone assist and
additional feature with the PC based GUI (Graphical User Interface) and
features.
 Basic Version
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Bundle with new CT(A)-R and CT(U)-R adapters.
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Optional upgrade version for CT(U)-R user.
Provide Outlook Integration (popping up Outlook Contacts), Recording
Conversations, & Personal Greeting
 Professional Version
 Headset:(optional)
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A headset can be plugged into the multiline telephone and used when
making or receiving calls with the Elite PC Assistant.
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Major Product Features
 On-screen access to telephone functions
 Clear display of all active calls
 Detailed log of all call activity
 Recording and playback utilities (Professional
version)
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How does it connect to the IPK?
Elite APPS
CD
Digital
Port
Serial or USB
Digital Telephone
with CT(A/U)-R
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User Interface Description
 User Interface docks at any edge of
the user’s display
 Access IPK digital telephone features
through icons in the Function Button area
 Unique UI will “hide” in the edge of the
display until it is needed
 Shows line status, caller names on hold,
recently dialed numbers, missed calls, etc.
NEC Unified Solutions, Inc. - Confidential
What is it
 When a call comes into this station, Elite PC Assistant displays it on
the PC and provides several features, which allow the user to handle
the call quickly.
 Minimized to run in the background and pop to the front when call
activity occurs.
 Calls can then be handled using either the keyboard or the mouse.
 The user speaks to the caller through the telephone handset,
headset, or speakerphone.
NEC Unified Solutions, Inc. - Confidential
Features
Basic Version Features:
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On-screen call control
On-line directory
Call history log
Answer incoming call
Setup a conference call
Page
Pickup a ringing call
Barge in
Setting background music
Transfer a call
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Forward a call
Park a call/ Unpark a call
Do not disturb
Callback request
Auto callback
Hang up on a call
Create a custom message
Voice over split
Auto redial
Professional Version Features:
Outlook Integration (popping up Outlook/Act 2005! Contacts), Recording,
Conversations, & Personal Greeting
NEC Unified Solutions, Inc. - Confidential
Main Screen
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Features
Basic Version Features (with icons where appropriate):
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On-screen call control
On-line directory
Call history log
Answer incoming call
Setup a conference call
Page
Pickup a ringing call
Barge in
Setting background music
Transfer a call
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Forward a call
Park / Unpark a call
Do not disturb
Callback request
Auto callback
Hang up on a call
Create custom message
Voice over split
Auto redial
NEC Unified Solutions, Inc. - Confidential
Customize for Access Codes
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Call Log
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The Call Log provides access to the call activity history for the associated digital telephone.
This features shows all inbound, outbound, and missed calls that have occurred on the
phone….just like your cell phone!
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Call log entries that have an associated recording are identified by the special “Recording”
icon that is located to the left of the call Type.
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Call start time, date, duration, CLID, and any associated name are included in each call
record
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Support for….
 Call Log- separate window is displayed with the call log information.
 Call Recording - ability to record the active call and save the
recording as a file on the PC. This file can then be played back within
the application or e-mailed as a WAV file to another user.
 Personal Greeting - setup to automatically play a personal
greeting to the caller on every incoming call. The greeting can be
heard by both the caller and user and is only played for external calls.
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Used to present a professional appearance to customers
Deliver an accurate and consistent greeting with each call.
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Call Log Transfer
 To send a call log record or recording using e-mail:
 Press the right mouse button to select the Call Log record
to be sent.
 From the pop up menu, select the E-Mail option.
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new mail message using your default e-mail client, with the call
log detail included in the body of the message. If a recording is
associated with the call log record, then the sound file for the
recording will be attached to the message.
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Personal Directory
 Online personal directory to assist the user with call
handling activity.
 Each employee in an organization can be entered into the
directory to provide the attendant with quick access to
contact information.
 All entries in the personal directory will have name and
designated phone numbers:
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Branch Office, Branch Office, Business, Car Phone, Cell, Cellular,
Conference Room, Data, Fax, Home, Home Office, Lab, Mobile,
Pager, Remote Office, & Temporary Office.
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Transfer a Call
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Preferences
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Summary
 Compete more effectively with other key systems that have
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similar functionality
Provide end users with a cost effective, desktop productivity
tool
Track all calls…even missed calls
Intuitive user interface requires little to no training
Provide screen pops for customer care centers
Record conversations
Play personal greetings to reduce voice fatigue
Increase revenue per customer
NEC Unified Solutions, Inc. - Confidential
Thank you