Transcript Training
ACM Conference on Universal Usability CUU Fellows Workshop Arlington November 15th 2000 1 Usability + Universality = explosive mix of concerns 2 Purpose of the workshop To elicit and organize a bouquet of insights on the problems and prospects of universal usability 3 How ? Bringing together people who represent human diversity: – needs and expectations – international community A call for participation in a one-day workshop Participation was based on statements of interest and personal experience as a user, complementarily, and commitment to group goals. 4 The CUU Workshop Fellows Selected Fellows Cearbhall E. O Meadhra, IR Deane Robert Larkman, AU Marlo Wilson, USA Quan T. Tran, Vietnam in USA Wong Chui Yin, Malaysia Adelaide Edelson, USA Queen Esther Booker, USA Cristina Chisalita, Romania Invited fellows Diane Murray, UK Allen Newell, UK Dong Thi Bich Thuy, Vietnam Taylor McConnaughhay, USA Programme committee Penny Collings, Au Clare-Marie Karat, USA Mary Beth Rosson, USA Joëlle Coutaz, France 5 The CUU Workshop Fellows Geographic, economic, political, cultural, linguistic, racial diversity – – Age diversity – 25-60+ years of age Disabilities – – Northern and Southern hemispheres Developed and developing countries Blind, significantly motor-impaired Everyday limitations Professional backgrounds – – Retired, government staff, musician, architect, programmer, school teacher, rehabilitation specialist,graduate students, low-income and disadvantaged community development HCI professionals 6 During the workshop Human diversity Social diversity Economic diversity Political diversity Environmental diversity Technical diversity 7 Goal of this panel Make sure that anyone involved in Information Technology does not exclude particular groups of people Stakeholders – Designers – Academics – Managers of software companies – Social policy makers 8 How? Recommendations to raise public awareness Three representative stories from the fellows – – – For each story – – – Addie’s shoe (USA) Deane’s desire for independence (Australia) The fisherman’s son (Vietnam) A fellow will tell the story Alan Newell will extract the recommendations Taylor McConnaughhay will moderate questions from the audience Marlo Wilson (a user’s voice) will summarize 9 Story 1: Addie’s shoe (USA) User task focus Iterative design Total solution/multiple disability 10 Story 2: Deane’s Desire for Independence (Australia) The promise of technology – – – – – – – Tremendously empowering Changed lifestyle Getting back what was taken away Can’t live without it Can’t it be better Reliability /recovery Graceful degradation The decision to use enabling technology. – – Opportunity for choice Maintain self image 11 Story 3: The Fisherman’s Son (Vietnam) Preparing the son for the new age of information: buying a computer – Social norms Non-accessible system: – – English system software Metaphor & icons used not fitted to his usual way of thinking in everyday life 12 The Voice of Diverse Users – – – Passion Courage Creativity – What will you do? 13 Next Steps Build awareness – Written report of Fellows Workshop – Individual actions – Interviews with the media International research projects Build on Fellows Workshop at Next CUU 14 Sponsors We want to thank our sponsors for providing the resources for the CUU Fellows Workshop – America Online – The Morino Institute – Intel – Oracle – Motorola – Sun Microsystems – US NIST Information Technology Laboratory – US NSF 15 Thank you ! Human diversity Social diversity Economic diversity Political diversity Environmental diversity Technical diversity 16