Transcript Value’ in Policing

‘Value’ in Policing
Bill Harkins
Deputy Chief Constable
Tayside Police
History
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Developing a Performance Assessment Model for
ACPOS – 2005
Scottish Police Performance Framework - 2007/2008
Concordat - Single Outcome Agreements - 2007
Justice Committee Review of Police Resources –
January 2008
Independent Review of Policing - 2009
Independent Review of Policing
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“Within the lifetime of this Parliament the Scottish Government should
initiate an independent review of the role and responsibilities of the police in
Scotland, informed by the Committee’s report.” (Recommendation 4)
Whether current police resources are adequate to allow forces to effectively
meet all of their present commitments and the structure and means by which
forces deploy their resources, to what effect and with what success.
The Problem
“The difficulty of considering joint outputs, environmental inputs, long-term
issues and random variability suggests the need for very careful modelling
before drawing any conclusions on the efficacy of a particular management
team or programme. In practice, it is almost always impossible to measure
all the relevant variables, and it must be accepted that the analysis is both
incomplete and partisan, in the sense that a particular stakeholder’s set of
values are being used. It is important that the limitations of an outcome
measurement scheme are made explicit.”
Smith, P., Measuring Outcomes in the Public Sector, 1996, Taylor & Francis Ltd, page 15.
Public Value - The Solution ?
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“…the notion of social outcomes, the achievements,
changes or benefits that are delivered by public services for
consumers, citizens and taxpayers – is central to the idea
of delivering public value over time.”
nstore.accenture.com/acn_com/PDF/2007LCSReport_DeliveringPromiseFinal.pdf
Public Value
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Demonstrate Public Value if you show delivery across
four different stakeholder groups:
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needs of the individual
collective needs of society
concerns of tax-payers
directives of political leaders
However:
“…public measurement is not at all straightforward. The point is
to maximise the direct benefit created for the service recipients, the
wider community as the taxpayers who pay the bill.”
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Suggested Model
Measures of Output
Measures of Quality & Management
Scottish Policing
Performance
Framework
Tool to measure
well-being (SF-36)
• Audit / Best Value
• EFQM Self Assessment
• HMICS Inspection and Review
Measure of Well-being
Community
Experience of
Crime & ASB
Scotlandperforms.com
Fear of Crime
& ASB
Community Planning
Partnerships “Power
of Well-being”
Measures from Single
Outcome Agreements
Thank You!
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