Transcript Document

Ten Point Program
( Key Performance Indices )
Vijay L Sonavane
Executive Director (Dist,CP ) , MSEDCL
If you can dream it,
you can do it
-- Walt Disney
On 6th June 2005
MSPGCL
MSETCL
MSEB
MSEDCL
MSEBHCL
MSEB Heritage : 20th June 1960 to 5th June 2005

Electrification of State (3.08 Lakh Sq. Km.)

Industrialisation / Green Revolution

Urban / Rural Maharashtra Development

30/62.5/120/140/200/210/500 MW sets.

132/220/400 kV & +/-500 kV HVDC.
Problems of Maharashtra Power Sector
 Demand Supply Gap of 3500 to 4000 MW
 High T&D Loss – 35.2% (04-05)
 Low Collection Efficiency – 90.03%
 Inability to Upgrade T&D Infrastructure
 Pending applications for connections
 Loss making Entity (Rs.1500Cr.)
 Poor consumer services
 No 13 SEB
You should know this
 Cost of fuel for Generation: 103 ps/unit
 Cost of Power Purchase:
198 ps/unit
 Weighted AVG:
130 ps/unit
 Cost of fixed charges:
86 ps/unit
(Estt.,A&G,O&M,Int.,Dep.)
 Total Cost @EHV :
216 ps/unit
 Losses 35.28 % Cost =
216 / 0.6472 = 333 ps/unit
 Cost of T&D losses =
333 – 216
= 117 ps/unit
Delhi Reforms (NDPL)
FY
AT&C Losses
Collection Eff
01-02
51%
91%
02-03
46%
96%
03-04
44%
96%
04-05
35%
100%
1. Transformer failures reduced from 272 to 248 in NDPL and from
513 to 259 in BRPL
2. Consumer complaints / day reduced from 4000 to 2500
3. Distribution capacity addition 80 MVA / 350 MVA / 490 MVA in FY
03 / 04 / 05
Vision without action
is merely a dream
Action without vision
merely passes time
Vision with action
can change the Organisation
MSEDCL’S MISSION STATEMENT
1. We, as a professional company, rededicate ourselves to serve all our
customers by extending reliable and quality power supply at reasonable
and competitive tariffs so as to boost agricultural, industrial and overall
economic development of Maharashtra.
2. We commit to Honesty, Integrity and Transparency in actions to achieve
higher standards of Consumer Satisfaction.
3. We aim at achieving technological excellence and financial turnaround for
the overall benefit of the customers.
MSEDCL’S MISSION STATEMENT
cont….
4. We will strive hard for system improvement and stress upon preventive
maintenance.
5. We will ruthlessly curb the theft of electricity.
6. We will encourage and support energy savings activities and Demand
Side Management thereby optimizing the use of electricity.
7. We will fulfill our commitment to society by improving quality of life.
Tariffs

Generation Tariffs : Rs.1.36 / unit

Transmission Tariffs : 19 paise / unit transmitted

MSEDCL purchases
 4000 MUs from MSPGCL (Rs. 544 Cr)
 1700 MUs (Rs. 357 Cr) from outside
 Transmission charges for 5700 MUs (Rs. 108 Cr)

MSEDCL will have to pay Rs. 1009 Cr. / month

Our revenue should go beyond Rs. 1300 Cr / month
Capacity Addition Program
Project
Capacity(MW)
Start
Parali-I
250
Apr-06
Paras-I
250
Sep-06
Dabhol
740/2100
May-06/Oct-06
Parali-II*
250
Dec-08
Paras-II*
250
Jan-09
KHPKD*
500
Mar-09
BHSWL*
2x500
Mar-10
Koradi*
2x500
Mar-10
CHDPR*
500
May-10
Dhopawe*
2x800
Aug-10
Uran Gas*
1040
Jul-08
Talegaon CCPP*
1400
Jan-09
T & D Infrastructure Upgradation
 MSETCL work plan of Rs.4940 Crs. 65 S/stns,3800 Ckt. km line,
11500 MVA
transmission capacity,850 MVAR Capacitors (2009-10)
 PGCIL plan of Rs.4400 Crs. upto 2009-10
 MSEDCL work plan of Rs.11424 Crs,836 nos. of 33/ 11kV S/stns. 76753 DTCs by
2009-10
 CPSU power purchase agreements of 2036 MW
 Ghatghar 250 MW to start in Oct-2006
 Long tern power purchase proposal of 4000 MW under process
“Whatever you do,
may be insignificant,
but it is very important
that you do it”
- Mahatma Gandhi
Major transactions between Consumer and
MSEDCL
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Before supply
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Connection (supply and meter)
Estimation charges (connection charges/deposits)
Execution of works
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Meter reading
Bill
Consumer care center
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Outage
Voltage complaint
Meter problem
High bill complaint
Responding to letters
Execution of works (Maintenance)
Regular
Occasional
Service Quality

Important to consumers

Controllable by utilities.
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Measurable by regulators.
Key Performance Index (KPI) should be:
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Quantified (measurable) not qualitative
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Objective (not subjective) independent of persons
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Time and Resource bound
(Days/money/people/equipment etc)
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KPIs to be monitored by field offices

KKPIs to be monitored by Head Office (key KPIs)
1 - Ensuring Reliable & Quality Power Supply
Programs
Preventive Maintenance:
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Identification of problems feeders in each sub-division

Pre-mansoon Work (Tree cutting)
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Repair: loose / long span

Arrange repairs and preventive maintenance during planned Load shedding
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DTC maintenance – Oil level checking
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Reduce loading on DTCs /Install new DTCs ( 100% Diversity)
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Action plan for prevention of DTC failure & quick replacement of DTCs,Monitoring
through DSS control room
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Reduce length of LT line / HT:LT ratio
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Capacitor Maintenance
Renovation & Modernisation Schemes for:

Breakers, CTs, Capacitors,HT,LT lines ,indoor to Outdoor S/stn equipments
KKPIs
1. CAIDI: Consumer Average Interruption Duration Index
2. SAIFI : System Average Interruption Frequency Index
3. SAIDI: System Average Interruption Duration Index
4. Number of Interruptions per 100 Ckt Km of 11kV Line
5. Percentage DTC failure
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System Average Interruption Duration Index. (SAIDI)
Indicates how long during the year energy is not supplied
(Average per Consumer)
By dividing sum of all sustained consumer interruption durations by total No. of consumers
( ri Ni/ Nt)
 System Average Interruption Frequency Index (SAIFI)
 indicates how many times in a year energy is not supplied (ENS)
 By dividing Total No. of all sustained consumer interruption durations by total No. of consumers
(Ni/ Nt)
 Consumer Average Interruption Duration Index (CAIDI)
 Indicates average time of interruption
 By dividing sum of all sustained consumer interruption durations by total No. of interrupted
consumers ( riNi / Ni)
 SAIDI
 SAIFI
 CAIDI
: Duration of outage
: Frequency of outage
: Consumer Interruption average time
SAIDI=SAIFI*CAIDI
2 - PROACTIVE DISTRIBUTION NETWORK PLANNING
Programs:
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S/Dn. wise information about Load Profile & Demand growth
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Load forecasting for next five years
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S/Dn wise Infrastructure up gradation plan.
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Circlewise viable financing plan.
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Monitoring system for construction work plan & financial plan
KKPI
1. Project implementation w.r.t. construction work plan & financial plan
3 - Consumer Grievances Redressal System
Programs:
 Complaint book at G.P./ S/Dn. / Section Office & J.M./ J.E. to visit these offices
and redress complaints
 CFC at 50 S/Dns. to be expanded to 500 S/Dns. Consumers have Single Window
Grievance Solving facility for
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For new connection /change of name in time
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Billing complaint/other complaints be resolved in specified time
Call centers to be established in all major towns, Municipal Corporations
KKPI
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Pending RCI Consumer’s Connections
4 - DISTRIBUTION LOSS REDUCTION
Programs :
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Energy accounting of all levels
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DTC metering / 100 % consumer metering
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Theft cases including abetment
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HVDS
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Alternate meter reading by outsource agency
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Mini franchisee scheme
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NSC information (in time) to IT
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Monitoring of temporary connection to builders / commercial establishments
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DRUM Project (10 Divisions )
KKPIs
 DTC wise/ S/Dn.wise loss reduction
 No. of theft cases detected /FIR Lodged
5 - IMPROVEMENT IN COLLECTION EFFICIENCY
Programs
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Elimination of average/abnormal bill
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Timely feeding of NSC report and first bill issue
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Monitoring of consumers to whom installments are granted
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Collection as per target
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100% disconnection above Rs 5000/- arrears
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Reduction of live arrears / P.D. arrears
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Early disposal of B-80 Cases
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Spot billing
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Action on PD consumers declared live/verification & police cases
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ATM Cash Collection Centers
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e-payment / drop boxes
KKPIs
1.
Collection efficiency
2.
Normal billing percentage
3.
PD arrears reduction
4.
Cases pending for disconnection with arrears above Rs.5000/-
6 - Profit Center
Programs
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Allocation of budget to circle
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Monitoring income and expense vis-a vis budget
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Analysing variation in income/expenditure
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Quarterly review of profit center
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Comparing distribution losses with respect to targets
KKPI
1.
Profit Rs (Qtrly)
7 - Using technical advances and computerisation for improving
efficiency/accountability/customer satisfaction
Programs
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Implementation of MIS,DA,AMR
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e-billing , online payment , SEVAK ATM, Bill junction /Bill desk
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e-tendering
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GIS network mapping
8 - Improved services to AG consumers
Programs
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Reduce pending Ag connections (Krishi Vikas & paid pending)
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DTC failure rate reduction by routine maintenance of DTC during LS period
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Timely Ag NSC report to IT
KKPI
1.
Pending AG connections
9 - Improvement in working conditions of employees
Programs
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Compulsory use of safety T&P (Earthing,Zoola,Hand gloves,Insulated pliers)
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Reduction in No. of accidents ( Fatal/Non-fatal)
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Timely payment of TA bill / Advances / CPF / Gratuity / Dues / Increments etc.
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Work culture / boosting employee moral by motivation
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Honesty/Integrity/Hardwork to be rewarded
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Special training programs to improve costumer services & tech capabilities
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Mobile training program
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Regular communication with employees :Varta
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Uniform for all employees
KKPIs
1.
No of electrical accidents employees/outsiders
2.
Training of employees (Nos & mandays)
3.
Reduction in employees grievances
10 - DSM and Load Management
Programs
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Single phasing scheme:10000 Villages
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Special feeders for Gaothans :10000 Villages
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Akshay Prakash Yojna:500+ Villages
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Reactive Power Management through Capacitors:3898 MVAR
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Energy Saving Scheme for R/C/I/Public Lighting (CFL)
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Load Sharing Concept
KKPI
Nos. of Akshay Prakash villages
Thank
You