Transcript Document

MPN partner brief- agenda desember 2014
Partner Technical Services- Mauro Mussoi
More than 7000 MPN Partners in Europe are currently benefiting from the Technical Presales and Advisory
Assistance (free of charge) included in the Gold, Silver and MAPS programs. Objective of the services offered is to
help MPN partners selling & deploying their MS-based solutions.
Agenda:
• Partner Technical Services
o The organization
o The services
o How/when to engage (contact details)
• What to expect
• Success stories
• Questions
Partner Technical Services
Value-added services to help Partners sell,
deploy, drive usage and support Microsoft
solutions
Effective
September
2014
Cloud Performance
Hybrid
On Premises
Competencies:
Cloud Productivity, Small and MM
Cloud, Cloud Platform
Competencies: Messaging,
Communication, Collab &
Content, Mid Market SP, Data
Platform, Datacenter, App Dev
Competencies:
All other
Tele Partner Account
Specialist (TPAS)
MPN Concierge
Available to
eligible Gold
partners
Cloud
Performance
& Hybrid
Signature Cloud Support
Technical Presales Assistance
Product Support Incidents
All
competencies
Sell, Deploy & Consumption Services
(Product Support
Incidents apply to On
Premises only)
Partner Support Communities
Regional Service Center
Network
Action Pack
Silver
Gold
•
•
105 Partner Technical Consultants in EMEA, supporting all MS technologies
Supporting T1 MPN languages: Intl Eng, French, German, Italian, Portuguese, Spanish
•
Available to all MPN partners (different access level depending on MPN partnership level)
• Partner enablement/training
• both 1:many (online & face2face) and 1:1 (requires Advisory hours*)
• Presales Support
• supporting partners 1:1 on their business opportunities. Customer requirements analysis, Solution
design support, competition, etc.
• Advisory Support
• 1:1, focused on Deployment & consumption (requires advisory hours*)
•
Focus on 3 main priorities, and following execution priorities
• Office 365
• Partner Enablement & recruiting, Surestep, Google Recruit, IUR activation, presales & deployment
support
• Microsoft Azure
• Partner Enablement & recruiting; presales, IUR activation, deployment&Consumption support
• CRM Online
• Partner enablement, presales & deployment support
* : Partner Advisory Hours (PAH): Available to Gold (50 PAH) and Silver (20 PAH) competency partners
support
Sell It
Right
Deploy It
&
Drive Usage
Support
5x
more wins
6x
Services across
the lifecycle
more
revenue
growth
Available to
eligible Gold
partners
10x
more
assigned
seats (O365)
• Partner decides to create a
CLOUD business unit (Office365
& Azure)
• Build the training path
• 1:many events
• For Gold and Silver
partners with advisory
hours 1:1 enablement
sessions
• Ongoing collaboration on
presales Opportunities and –
when needed further 1:1
enablement sessions
The implementation Partner (xyz) was delighted with the Partner Technical
Services (PTS) as they outlined (translated):
"Migrating the communication and collaboration solutions for Network Distribution,
from the local infrastructure, onto the public cloud solution from Microsoft
(Office365) ,was a seamless experience. The extremely clear definition of the stages
of the project, done in partnership with the Microsoft Partner Technical Services
team, has helped us to track the status of the migration process very effectively. We
also benefited from the expertise at difficult stages of the migration, as we knew
from the very beginning the potential problems we might encounter. In the end, we
managed to migrate customer data and services consistently, without interruption
of activity. "
- Customer asks partner an
innovative solution to provide its
own customers innovative and
superior service
- Partner proposes a W8
device+W8 app solution
- Customer wants alternatives, based
on competitive platforms
- Partner engages GPS and
together we define a complete
solution in details:
• Remote centralized management
of devices (configuration, security,
updates)
• App deployment and updates
Customer is impressed by
completeness of offer and then
- Buys Surface Rt
- Partner-developed app
- Windows Intune for device
management
Customer is currently evaluating to
extend the solution to the whole
group (Italian Restaurant
franchising). Project will be assigned
to partner
Partner engaged to drive
deployment of IE newest version in
a big european bank’s clients
(80.000)
GPS is engaged to help partner
defining the deployment requirements
& detailed steps
GPS supported Partner in
• building the custom package
• Define detailed deployment steps
& actions
• Minimize impact on users
• Control deployment costs
• Collaboration with GPS has
allowed partner to plan and
execute all steps without any
issue, with complete satisfaction
of customer
Deploy It &
Drive Usage
Sell It Right
Submit a Request Learn More
Submit a Request Learn More
Submit a Request Learn More
Submit a Request Learn More
Support
Services across
the lifecycle
Submit a Request Learn More
Learn More
Submit a Request Learn More
Submit a Request
Submit a Request
Submit a Request
http://aka.ms/PartnerTechnicalServicesO365
http://aka.ms/PartnerTechnicalServicesAzure
Contact Partner Technical Services
http://aka.ms/PartnerTechnicalServicesHybridCloud
Office 365 som plattformprodukt
OVS-avtaler må ha minst 1 produkt for alle ansatte i
bedriften:
• Office
• Windows Upgrade
• Core CAL
Fra 1. november 2014 kan du legge Office 365 som eneste
plattformprodukt. (E1, E3, E4, Office 365 Pro Plus)
35%
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-www.mva.ms
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