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CHILDLINE S ERVICE & CHILDLINE I NDIA F OUNDATION INDIA’S INTEGRATED CHILD PROTECTION SCHEME (ICPS) 2 GENESIS OF INTEGRATION CHILDLINE India founded 1996 Adopted by the Ministry of Social Justice and Empowerment 1997 Merged into Ministry of Women and Child Development in restructuring 2006 Attempt to integrate child related departments under one roof; optimise tiny budgets, data, operations Juvenile Justice, Street Children (including CHILDLINE), Adoption, Trafficking, Homes and creches Left out child labour, disability, education Railways, Industry, Trade and Commerce, Rural Development, Urban Affairs, Tourism, Law, Police, Health and Family Welfare, Information and Broadcasting are some of the other ministries with whom coordination is necessary and insufficient 2007: National Commission for the Protection of Child Rights (NCPCR) ICPS - GOALS Improve planning and coordination Institutionalise and strengthen structures, infrastructure Enhance capacities at all levels Create a knowledge base Inter-sectoral response Improve accountability and monitoring Expand reach Raise public awareness ICPS - APPROACHES Prevention Family-based care Continuum of services – feasible care plan for each child Community based service delivery Decentralisation, flexibility Partnership, community empowerment Quality care, standards Capacity building ICPS – STATUTORY SERVICES Child Welfare Committees (CWC) Juvenile Justice Boards (JJB) Special Juvenile Police Units (SJPU) Capacity building through NIPCCD Coordination with NCPCR, NISD, NIMHANS TRACKCHILD SCPC, DCPC, SFCAC, BCPC, VCPC, CARA/SARA, FOR EXAMPLE Rescue by CHILDLINE, Police 1st level intervention by CHILDLINE Medical check, attention by District Health Dept Trace family – CHILDLINE, Police CWC Placement Individual care plan incl shelter, education, health, counselling, legal Repatriation, if necessary Documentation CHILDLINE 10-9-8 CHILDLINE is India’s first and only 24-hour, free, emergency phone outreach service for children in need of care & protection. It is supported by the Government of India’s Ministry for Women and Child Development. INDIA’S CHILDREN 19% of the world’s children 1/3 of India’s population 40% estimated as vulnerable to or experiencing difficult circumstances 0.04% of national budget to child protection CHILDLINE 1098 C HILDREN Street children Child addicts Children needing medical help Missing children Abused children Mentally ill children Child labourers HIV/AIDS infected children Differently-abled children Child marriages I NTERVENTION M ODEL Provide SOS assistance: food, medical help, temporary shelter etc. Incoming calls to 1098 Call Response Calls requiring intervention handed over to City Intervention Units Investigate to determine action to be taken Produce cases before CWC Assist in implementing CWC order Information calls: handled by Contact Centre staff File FIR if needed Link to counselling, health, shelter, other services J 2013 ULY 5 C RITICAL CHILDLINE S TRATEGIES 1. Partnership with the Government of India – rights focus, operational autonomy, long-term viability 2. Social franchising model – national reach, quality at minimal overhead/bureaucracy 3. Getting allied systems to play their part – realising rights, ensuring policy implementation, coherence 4. State-of-the-art technology – data-driven decisionmaking, scale, efficiency combined with localised, human response for sensitivity, personalisation 5. Public-private-civil society collaboration – independence, convening dialogue within and between sectors CAB CHILDLINE Advisory Board (CAB) in each city, brings in representatives of all allied systems to collaborate in tackling Child Protection issues. Police Healthcare establishments Educational service organisations Local, district and state government institutions/depts Judiciary and legal aid services Telecom providers Media N ATIONAL I NITIATIVE FOR C HILD P ROTECTION (NICP). Mainstream the protection of child rights into all governance systems. Focus on extensive child rights training to shift the attitude, knowledge and skills of functionaries in the Allied Systems. Engage in large-scale advocacy to accelerate policy change. Involved in child budgeting and in seeking amendments of existing laws and the passage of new ones. Since 2000, over 1100 training sessions organised to train over 100,000 allied systems personnel Over 400 training sessions conducted annually across the CHILDLINE cities. O UTREACH PROGRAMS 16 L ISTENING TO C HILDREN Open House – an open forum for children To voice their issues and problems To evaluate the service To involve allied systems in CHILDLINE Once every quarter in each CHILDLINE city 17 18 • 291 locations • 540 partners • 188 urban, 103 rural • 26.83 million calls as on March 2013 • Intervention response in 25 languages Note: map shows 205 locations [email protected] C HILDREN ’ S P OPULATION Nos. Crores Apprx. Children’s population in 291 locations covered by CHILDLINE 28.89 Apprx. Children’s population if 291 locations were comprehensively covered 34.30 Total Children’s (upto 18) Population in India: 43 Crores 10 5 Arunachal Pradesh Manipur Mizoram Nagaland Chandigarh (UT) Delhi Andaman Dadra & Nagar Haveli (U.T) Goa Puducherry (UT) Meghalaya Tripura Uttarakhand Jammu & Kashmir Assam Jharkhand Chattisgarh Himachal Pradesh Punjab Haryana Gujarat Bihar Orisaa Rajasthan Kerala Andhra Pradesh West Bengal Karnataka Madhya Pradesh Uttar Pradesh Maharashtra Tamilnadu S TATE 3 4 3 3 1 1 1 2 1 1 1 1 1 2 WISE LOCATIONS No. of Locations 35 30 30 25 24 24 20 15 7 5 5 6 9 9 STATES & UNION TERRITORIES 26 19 19 18 14 14 12 13 13 0 No. of Locations Y EAR WISE GROWTH OF CHILDLINE L OCATIONS 350 Yearwise Cumulative Number of Locations 300 291 260 250 200 186 9 1996 1998 1999 72 77 82 2008 4 65 2006 1 43 57 2005 33 50 55 2004 100 2007 150 83 90 20 2013 2012 2011 2010 2009 2003 2002 2001 2000 0 C ALLS TO 1098 PER YEAR 45.00 41.26 Lacs 40.00 35.00 30.00 25.00 19.81 Lacs 20.70 Lacs 21.47 Lacs 20.28 Lacs 24.28 Lacs 23.20 Lacs 21.38 Lacs 20.00 15.00 22.65 Lacs 19.34 Lacs 15.52 Lacs 10.00 5.00 0.00 2002-03 2003-04 2004-05 2005-06 2006-07 2007-08 2008-09 2009-10 2010-11 2011-12 2012-13 S OURCE OF CALLS / CASES (2011) Other sources 19,257 32% Landline 11,607 20% Mobile 27,385 46% PCO 1,298 2% I NTERVENTION CASES BREAKUP (2011) No intervention done as child not identified 920 1.54% Medical: 7,503 12.60% Emotional support & guidance: 19,997 33.58% Shelter: 8,748 14.69% Restoration: 7,655 12.86% Missing: 5,975 10.03% Child in conflict with Sponsorship: 3,547 law: 177 0.30% 5.96% Protection from abuse: 5,025 8.44% A GE GROUP OF C HILDREN ASSISTED (D IRECT INTERVENTION CASES 2011) 19 to 25: 1% Not documented, Less than a month, 1% 3% 16 to 18: 15% 1 to 5: 8% Less than a year, 1% 6 to 10: 24% 11 to 15: 47% S PLIT OF A BUSE CASES (2011) Bullying 0.46% Financial abuse 6.10% Sexual abuse 7.14% Domestic violence 1.01% Witness to violence 0.14% Child marriage 2.68% Emotional abuse 23.89% Physical abuse 39.87% Neglect 10.35% Not documented 8.36% M EDICAL I NTERVENTIONS (2011) First aid 28% OPD 35% Hospitalisation 18% Not documented, 5% Casualty 5% Private clinics 9% C HILDLINE IN I NDIA’ S 12 TH P LAN C ALLS TO 1098 120 100 7 6 80 3 60 40 20 2 16 27 30 10 30 Info, other calls 26 21 36 48 56 61 0 Yr 1 (45 lac calls) Yr 2 (59 lac calls) Yr 3 (79 lac calls) Yr 4 (93 lac calls) Direct Interve ntion calls Yr 5 (101 lac calls) Total Interve ntion calls S UMMARY OF LOCATIONS 700 600 34 96 500 400 300 20 70 200 100 210 34 96 34 96 34 96 Urban Childlines 410 460 486 270 Rural Childlines 0 Yr 1 (300 locations) Yr 2 (400 locations) U+R Childlines (Hybrid Districts) Yr 3 (540 locations) Yr 4 (590 locations) Yr 5 (616 locations) CIF S TRUCTURE Governing Board Managing Committee Executive Director Dy Director Communicatio n and Strategic Initiatives Resource Mobilisation Programs Service Quality Enhanceme nt Cell (M&E) Telecom Communication Network Management and Secretariat (Services) Capacity Building & Training REGIONAL Resource Centres Policy, Research, Data Analytics Finance & Admin. Staff development Reviews/goal setting State Offices Accounting CCC (4 Regional CCC) [email protected] Auditing Banking JULY 2013 HR /Admin A DVOCACY AND N ETWORKING Juvenile Justice Act Child Labour regulations Missing Children protocols Child Sexual Abuse draft law State regulations/policies on JJ Act Protocols for Child Welfare Committees ICPS in the XIth Plan I SSUE - BASED R ESEARCH Children in Mines: Study was conducted in the limestone mining areas of Junagarh District of Gujarat Bangladeshi immigrant children: Study was conducted in South 24 Parganas district of West Bengal Mentally Challenged children: study was conducted in Sholapur district of Maharashtra Children with substance abuse problems: Study in the north-east I NDIA’ S 1 ST N ATIONAL CP B ENCHMARKING S TUDY Field work in 10 states NGO groups on CP standards in spaces inhabited by children underway. Published Jan 2012 P UBLICATIONS National Resource Directory CHILDLINE Calling… Is India Listening? Analysis of calls to CHILDLINE 1098 Juvenile Justice Act Manual Child Protection Manual National Initiative on Missing ChildrenWhite Paper JJ A CT JJ Manuals in Hindi C HILD P ROTECTION P OLICY (CPP) How CHILDLINE network safegaurds the rights of children and ensures their protection at all times. Ensure we only work with those vendors and external organisations who maintain an active CPP and respect it. Become the basis for CPP advocacy across all spaces inhabited by children. 39 [email protected] JULY 2013 40 W EB SITE TRAFFIC 2011-12 160000 107600 140000 120000 100000 66323 80000 41166 40040 60000 40000 20000 0 26531 47819 42752 40626 29409 30712 18263 29373 15265 14561 27894 8080 9121 9247 10154 10151 45208 44207 15662 14296 15145 16650 Page Views 43718 34496 23532 16618 Web site visits 42 [email protected] 43 [email protected] T WITTER B LOG [email protected] A NNUAL R EPORT P UBLISHING JULY 2013 H ELLO C HILDLINE 47 48 E N EWSLETTERS [email protected] JULY 2013 CHILDLINE 1098 and Child Protection • Local advocacy thru CAB • Partnership with MWCD for policies and programmes • Advocacy at state and national level for laws /policies/programmes Prevention • Outreach to sensitise children; Awareness for adults • NICP to sensitise allied systems • CHILDLINE Partnership model • 1098 24 hr service • Resource Directory for linkages Intervention • Open house to listen to children’s issues • Networking with allied systems for effective service delivery Rehabilitation • Networking with service providers T HANK YOU