Transcript FEDEX

Maelanne Bonnicel
Valérie Jambart
Charlotte Measures
Deborah Neuberg
Guillaume Laboureix
Paul Conquet
FedEx
• Leader on the international delivery and
freight market
• 23 billion $ turnover, more than 3 million
parcels and documents transported everyday
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First came to France in 1985 = failure
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Second attempt in the 90’s = SUCCESS
COMPANY SERVICES
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International delivery (no national service)
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Delivery within 24 to 48 hours
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Transportation of merchandize worth up to 100000 $
COMPANY’S CLIENTS
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Firms implanted worldwide or having high contact with
foreign companies
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Firms with a high turnover
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Small and medium sized businesses
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Very few private people
FedEx’s ASSETS (1)
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Innovation
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1973: FedEx is the first company to offer deliveries
within 24h, in the USA
1986: FedEx is the first transportation company to
offer a reimbursement if the deadline for the delay is
not respected
1994: FedEx is the first company to receive the ISO
9001 certification for its worldwide operations
FedEx’s ASSETS (2)
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1996: FedEx is the first transportation company to offer
deliveries before 8 A.M in 5000 places in the USA,
coming from 10 European countries
1996: FedEx decides to expand its network to Europe
with the new service EuroOne.
1999: inauguration of the CDG hub
Avant-garde
FedEx’s ASSETS (3)
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Acting for the general interest
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Cooperation with the Ministry of Defence
Deal struck with the ANPE
Partnership signed with Orbis
CORE VALUES
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The values of FedEx France = classic FedEx values :
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PSP (People, Service, Profit)
Solidarity
Reliability
Quality
Flexibility, Adaptation
Reactivity->Tennis and F1 sponsorship
WHY FRANCE ?
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FRANCE = base for European transport:
Chosen for mainly operational reasons
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HUB:
Opened officially in 1999
ASSETS of ROISSY- CDG
ASSETS of ROISSY CDG
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Mild weather
In the economic heart of Europe
Huge growth potential
Great infrastructures
Serviceable customs
Night flights are legal
Cooperation of government and ADP
CONSTRAINTS
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35-hour working week :
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Not expected
Lack of flexibility
A rigid labour market
Language
Managing cultural differences
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“Ils sont tous des managers FedEx”
BUT FedEx acknowledges cultural differences
French employees are reluctant to give their opinion on
their bosses.
Lack of mobility =>Lack of openness.
The French are very critical and
complain a lot…
But they are efficient and
CREATIVE
ADAPTATIONS (1)
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At FedEx everything is STANDARDISED …
Standardized commercial activities and objectives for
all European countries
Standardised productivity requirements.
Similar compensation and advancement rules.
But slight adaptations are made to fit in with
France and the French.
ADAPTATIONS (2)
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Attempts to adapt recruitment to neighbouring situation
of unemployment.
Train French employees to manage their 35 working
hours in an optimal way.
GFT (Guaranteed Fair Treatment) is seldom used by
French employees.
Agreement with the French Post
KEY CONSTRAINT COSTS
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Though considerable, the problems linked to the 35-hour
working week are difficult to measure.
The same goes for HR costs:
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Recruitment costs
Training costs
KEY BENEFIT NUMBERS (1)
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Roissy-CDG :
Huge capacities…
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3 200 ha big
More than 943 000 tonnes of freight
…that can still be extended.
ADP’s contribution: $100 million invested.
KEY BENEFIT NUMBERS (2)
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Labour costs are 15% to 40% lower than in North
European countries.
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2nd highest productivity of labour in the EU.
ESSENTIAL ADVICE
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Question: HOW to succeed in France?
Answer:
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by studying the characteristics of working in France
and anticipating the constraints
by working with a French team, if possible with
employees that are familiar with another culture
THANKS TO
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Alain Chaillé, Regional Vice president operations,
Europe-south region.
Nathalie Amiel, head of the Marketing Department,
Europe-south region.
Philly Teixeira, head of the Global Sales Department,
and her team.
Sylvie Lanes, External Communication.
Stéphanie Biabaut, Internal Communication.
BIBLIOGRAPHY
www.fedex.fr
www.fedex.com
www.investinfrance.org
www.adp.fr
www.achievement.com
www.forbes.com
APPENDIX
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Interview of Nathalie Amiel,
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Interview of Philly Teixeira and team.
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Interview of Stéphanie Biabaut and Sylvie Lanes