Transcript Hiring Good People

Hiring Good People
Sean A. Thomas
Academic Systems Administrator
Embry-Riddle Aeronautical University
Information Technology ResNet
Our Challenges
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We all need a good staff
We rely on students to fill vital roles
Hiring people is time consuming!
Students’ skills are developed…
… but the resume doesn’t always show that
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What are we to do?
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We need to hire the “Good People”
We don’t have much time in our busy schedules
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How do we decide who to hire?
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What are “Good People?”
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Defining Good People
What do your people do?
 What areas of expertise do you need?
 How much supervision will they have?
 How many do you need?
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Define the “Ideal Person”
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This is what we want for the job…
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So you know What you want…
Now … WHO do you want?
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Selection Criteria
Experience, Training, Coursework, etc.
 Student Employment Assignment
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Selection Techniques
Resumes
 Interviews
 Student Employment Office
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Weeding through
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Applications and Resumes – The 1st step
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Basic information
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Experience
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Name, Year, Major, Minor, Citizenship
Past Jobs, High School, Interests
Enables us to sort applicants
Immediately reject some
Follow up with strong candidates
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The Next Step
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First Contact
E-mail / Phone contact
 Getting a feel for the candidate
 Letting the candidate learn more about you
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More Weeding…
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Spend a little time now to save time later
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Interview
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If you can, Interview your candidates
Not always possible, but a great idea
 Face to Face leads to better feel for candidate
 Allows you to see reactions to questions
 Puts candidate “on-the-spot”
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Phone vs. In-Person
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Pros and cons?
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Type of Interview
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Discussion
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Technical
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Tell me about you
Tell me how to do this
Practical
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Show me how to do this
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The ERAU ResNet Interview
RESNET COMPUTER CONSULTANT
Applicant Evaluation
APPLICANT INFORMATION
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Primarily Technical
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Candidate
Interviewers
HIRING RECOMMENDATION
With Behavior, Personality &
Customer Service
Hire
CANDIDATE EVALUATION
HARDWARE
Communication
(5) =
Exceptional
Verbal communications
Is open source good?
Yes
No
Soft skills Cont’d
Other
Goals – 3 yr, 5 yr –
Do you prefer SSH or Telnet?
SSH
Telnet
???
What’s the difference between a Switch and a Router?
Switch OK
Can the IP 192.168.22.4 host a game server for ResNet?
Yes
Which came first: IETF or ARPANET?
IETF
Do you prefer SCSI, IDE, or SATA?
SCSI
Comment
Router OK
WRONG
Career Goals –
No
Unknown
ARPANET
Unknown
Strengths
IDE
SATA
Reset
Weaknesses
Unknown
Jumper
Battery
Voltage selector on PSU?
110
220
What’s mosaic? Where did it come from?
Yes
No
What does clearing the ARP cache do?
Associate name to IP
IP to MAC
Hosts
Wrong
E-mail etiquette
Yes
No
Familiar with the Windows registry?
Yes
No
A program keeps starting up every time my
computer reboots. Where can I go to fix this?
What are the differences between Windows
XPs Home and Professional?
File Systems
Windows
Linux / Unix
If NTFS = YES
You’ve reinstalled Windows without
formatting and are unable to open or move
files because of permissions. How do you fix
this?
Prioritize:
Components of Household Router
Why are manhole covers round
-orPlane on a treadmill
Unknown
This pen is red.
Unknown
Leads by example
Documentation
Customer Service
What
can you
do for 
us Firewall
that other candidates
can’t?
server
 Web
 DNS
 DHCP
(3) = Meets
EPCIRequirements
(2) =
Gets By
(1) =
Needs Work
(2) =
Gets By
(1) =
Needs Work
(2) =
Gets By
(1) =
Needs Work
(2) =
Gets By
(1) =
Needs Work
(2) =
Gets By
(1) =
Needs Work
Acts decisively; meets problems head-on
AT
Brings out the best in team members
ATX
Establishes clear expectations
DIMM
Provides necessary resources
Delegates clearly
SIMM
Relationships
(5) =
Exceptional
Strong customer advocate
(4) = Exceeds
CMOS(3) = Meets
Requirements Requirements
IDE
Sets aside personal biases and wants
SATA
Gives good, practical advice
Project Management
(5) =
Exceptional
SCSI (3) = Meets
(4) = Exceeds
Requirements Requirements
Serial / RS232
well to problems
D5
RJ45
(5) =
Exceptional
(4) = Exceeds
(3) = Meets
Requirements
PS2 Requirements
PSU
HAL
Looks for efficiencies
Completes tasks
Personal Development
(5) =
Exceptional
Even-tempered under pressure
Sets high standards for self
Do you have any questions for us?
(4) = Exceeds
Requirements
AMR
Finds realistic solutions
Works smarter, not harder
Technical Problem-Solving
 Router  Switch  Access point
Incorrect
(1) =
Needs Work
AGP
(5) =
Exceptional
 Compression
 Internet temp
 Recycle bin
 Disk Cleanup:
How would you apply M&Ms’ flawless candy shell?
 Hibernation
 Windows/Temp  Swap file
 Delete crap
 Uninstall apps
Prioritizes tasks
 System Recovery 3rd party
Responds quickly and
 Startup folder / Programs\Startup
 Registry Loc: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run, etc
Organizes tasks
If you were to receive an award in 5 years, what is it for and who is the audience?
 3rd party software
Regedit  App setting
 Move/rename files
msconfig
Productivity
 NTFS encryption  NTFS access
 multi-cpu support
 Remote desktop  IIS
 multi roaming profiles  remote install
 group policy
control  Domains
Which adjectives
would you use to describe yourself?
lingual interface
Makes realistic goals
 NTFS  FAT16  FAT32  EXT*
 2000
 Trick NTs
 98/ME  NTs
 95
 3.x
Meets deadlines
 XP Pro  Vista What would your previous employer say about you?
 XP Home
Right Click -> Sharing and Security -> Enable File Sharing -> OK -> Tools -> Folder options -> view ->
Deselect “Use simple file sharing” -> OK
How do ->
youAdvanced
handle stressful
situations?
-> Select user -> select
-> Owner
Right click -> Sharing and Security -> Security
“Replace owner on sub containers and objects” -> OK -> OK
(2)Correct
=
Gets By
PCI
Telephone etiquette
Leadership
Unknown
Own DNSAnswering questions with questions or statements –
Unknown
Customer of ResNet before?
Clear additional hard disc space
Unknown
Irate User Scenario –
Unknown
(3) = Meets
Requirements
EISA
Written communications such as reports
Resolves conflicts
My computer thinks it’s 1970, or my computer can’t keep
the time between reboots. Why?
(4) = Exceeds
Requirements
ZIF
Communicates effectively
QUESTIONS
Not Hire
Sets challenging goals
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(4) = Exceeds
Requirements
(3) = Meets
Requirements
Unknown
Comment
Pop Quiz
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Show me that you really know the stuff
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Hardware Identification
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Pop Quiz (cont.)
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Interview questions
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Technology Discussion
Open Source, Linux, SSH
 Switch vs. Router, Mosaic, SCSI/IDE/SATA
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Troubleshooting
Common Scenarios
 Issues specific to us
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Brain Function Question:
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Why are Manhole Covers Round?
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Now What?
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We have weeded through the resumes
We have made first contact
We have interviewed the prospects
Now we Hire…. Right?
Wrong!
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… Maybe …
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Potential Issues
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Unfortunately, we might not be able to just hire
anyone that meets the ideal
HR / Student Employment
 Citizenship Requirements
 Budget
 Student Assignments
 Scheduling
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Hire!
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Now we can hire the Best People!
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And get ready to start the process again ;-)
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Q&A
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Question?
Sean A. Thomas
Academic Systems Administrator
Embry-Riddle Aeronautical University
[email protected]
http://resnet.db.erau.edu/
Information Technology ResNet