Transcript PowerPoint Presentation - STLD

STLD
SAP Go – Live
The good, the bad & the ugly….
BA-CBG 19th Nov 08
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What we are attempting to do
Why did we do it at this time?
Issues that arose
Where are we up to?
Wesley Owen
Impact on the CBC market
What we are attempting to do
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Replacing a 20 year old IT infrastructure
 Pre
EPOS
 Pre Internet
 Pre Onix
 New Medias
….Changing a business,not just the IT system
Why did we do it at this time?
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2 year project
Original projection plan was for summer 2008
Reforecast for August 08
Last minute delays meant Oct
If delayed to early 09, we would lose the
specialists
Scale of business change issues couldn’t have
been predicted.
…Simply not an option to delay
What happened at Go-Live
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Closed for 4 days
Data Migration
System came on online as planned
First few days fairly smooth
Problems arose with replenishment
Undertook Business process review
Meant backlog & issues grew to today’s situation
Issues that arose
Delay in orders being sent out
 Incorrect or no invoicing
 Fill rate reduced
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Typical Issue Pattern – Systems
Implementation
120%
100%
Typical ERP
80%
60%
40%
20%
0%
Reqs.
Build
Test 1
Test 2
Live
+ 1mth
Post
Where are we up to?
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SAP now is running the warehouse system
totally (i.e. there’s no going back!)
Though the majority of SAP processes are
running well, but there are still some issues, but
they aren’t insurmountable, they need time and
resources.
There are still issues with deliveries, some IT,
some business process, some purely human
error due to a new system.
Where are we up to?
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There is a backlog of orders, both new and
incomplete. Priority is being given to older
orders.
There are ongoing issues with organising
replenishment from bulk to picking bins.
The warehouse are working nearly 24 hours a
day and all weekend.
This situation isn’t over yet,
But improving each day
Wesley Owen
Stopped stock orders on Oct 23rd
 Started placing orders on Mon 3rd Nov
 75% of WO stock comes from Carlisle
 Picking in strict date order
 Our stores are suffering
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Impact on the CBC market
We recognise the problems
 We are truly sorry
 We are working as hard as possible
 We are focussing all energy on getting
back to normal service
 We will look at ways to say thank you for
your support
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Questions??