Transcript eBenefits and Stakeholder Enterprise Portal Training

eBenefits and Stakeholder Enterprise Portal Training
NACVSO Conference 2014
VETERANS BENEFITS ADMINISTRATION
June 10, 2014
eBenefits and Stakeholder Enterprise Portal Training
Agenda
• Introduction & Overview
• eBenefits Registration
• 526EZ: Disability Benefit
Application (Video)
• SEP Overview
• SEP and D2D Comparisons
VETERANS BENEFITS ADMINISTRATION
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eBenefits and Stakeholder Enterprise Portal Training
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eBenefits Overview
•
Joint Veterans Affairs (VA)/ Department
of Defense (DoD) self-service web
portal
•
A secure, personalized point of entry
that offers 24/7 access
•
Research and development of the
concept was initiated in March 2007
through the Dole/Shalala Commission
•
Quarterly software updates and
releases keep this one-stop shop up to
date
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eBenefits Overview
Did you know eBenefits can help you:
– Access VA Transition Assistance Program (TAP) Online Courses
– Access the Employment Center
– Access the National Resource Directory
– Check on and Transfer Post-9/11 GI Bill Benefits
– Access Specialty Adapted Housing Grant Application and Claim Status
– Complete a Health Benefits Eligibility Check
– Access Service Member Group Life Insurance (SGLI) and Veterans’ Group Life
Insurance (VGLI)
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eBenefits Registration
View
Claims
Status
To Register
click here
View all
available
Features
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eBenefits Registration
• Obtaining a DS Logon Credential:
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eBenefits Registration
• Obtaining a DS Logon Credential:
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eBenefits Registration
• Obtaining a DS Logon Credential:
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eBenefits Registration: Veteran is not in DEERS
If a Veteran is not in DEERS, they will receive an error.
•
There are 3 types of Error Codes that could display on the screen when a Veteran is unable to
register for eBenefits because they are not in DEERS:
o Error Code[P1]: The personal information you provided was not found in DEERS.
o Error Code[P6]: Based on the information you provided, your DEERS record reflects that you
may be ineligible to obtain a DS Logon.
o Error Code[P7]: The personal information you entered does not match the information
found in DEERS
•
If these problems persist, call the DMDC/DEERS Support Office (DSO) at 800-538-9552 for
assistance. Currently, Veterans can be validated and request to be added to DEERS by contacting a
regional office or by calling our call centers at 1 800-827-1000 option 7, if they are in receipt of VA
payments and have a direct deposit account. Normal turn around time is 2 business days.
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eBenefits Registration
Next, the Veteran will be required to create a password.
Once a password is created and confirmed, click Continue.
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eBenefits Registration
User will select “Challenge Questions” from those provided.
After completing five challenge questions, click Continue.
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eBenefits Registration
Select one image and create a short phrase.
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eBenefits Registration
Veteran now has an eBenefits account. The process is almost complete.
– Note: Username should be saved somewhere safe as shown below.
Note: May also have a number for
common last names.
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eBenefits Registration
Select “I have none of the above” if you do not have a DFAS account.
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eBenefits Registration
Click on ‘Begin’ to proceed with the Remote Proofing process.
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eBenefits Registration
You are required to give your consent in order to use the Remote Proofing service.
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eBenefits Registration
You must have a U.S. domestic address in order to use the Remote Proofing service:
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eBenefits Registration
The user will have four minutes to select the correct answers to the
Remote Proofing Quiz. Once this is complete, click Submit. If more than
one question is answered incorrectly, an extra question will be asked.
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eBenefits Registration
If you get one question wrong, you will get another.
If you cannot pass the Remote Proofing process the system will lock you out for 72
hours
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eBenefits Registration
Congratulations!
You are registered for an eBenefits Premium account!
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eBenefits Registration
Registering for a
Premium eBenefits Account
Check this out on the US Dept. of Veterans Affairs Veterans Benefits YouTube page:
https://www.youtube.com/watch?v=QojXqc_TwUk&list=PLA93A5833057D78B7&index=2
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Stakeholder Enterprise Portal Overview
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Secure web-based (Internet) portal
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URL: www.sep.va.gov
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Electronic way of doing business with
the VA
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Users are external business partners
who support Veterans
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Veterans Service Organizations
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Stakeholder Enterprise Portal Overview
Current Features Available:
– Manage form 21-22, Request for Representation (Power of Attorney)
– Prepare the form 526EZ, Request for Disability Compensation Benefits
– Submit the 686c and 674
– SEP Representative Work Queue
– View claim status and payment history
– Upload supporting evidence
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Stakeholder Enterprise Portal Overview
Features Coming Summer/Fall 2014:
–
–
–
–
–
–
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SUBMIT the 526 via SEP
Master Veteran Index (MVI) integration
Enhance the SEP Registration Process
Notify Veteran of 21-22 Accept and Decline decision
Updated 526EZ
Unauthenticated Chat with a Representative
View VBMS via SEP
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Stakeholder Enterprise Portal Overview
Who is using the Stakeholder Enterprise Portal?
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Stakeholder Enterprise Portal Overview
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Stakeholder Enterprise Portal Overview
Performance Metrics
Who is the Stakeholder Enterprise Portal?
Registered SEP Users:
•
1500+
Average Use Time:
•
01:32
Pages Per Session:
•
1.49
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Stakeholder Enterprise Portal Overview
Performance Metrics
Electronic Claims Submitted via eBenefits and SEP
*Data captured between 2/2013 – 6/2014
526ez Apply for Compensation
Total
Vet
Started
Submitted
VSO
Started
298,303
67,645
1554
686C Add a Dependent
Vet
Vet
VSO
Started Submitted Submitted
Total
147,645
67,145
3802
VSO
Started
5066
21-22 Request for Representation
Total
Submitted
10,264
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Stakeholder Enterprise Portal Overview
Help the VA meet the 125 days/ 98% Goal!!
– Become knowledgeable in how the VA is transforming
– Transition from paper to electronic Faster Faster Faster!
– Continue submitting more Fully Developed Claims (FDC)…. ONLINE
– Embrace the culture change the VA is rapidly going through
Let’s give the Veterans the Benefits they Deserve!!
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SEP and D2D: Comparisons
D2D Release 1 Scope
• Submit Fully Developed Claims (FDC)
• Submit the 21-22 Electronically, First if needed
• Submit the 526 Electronically with attachments
• Attach all other supporting documents to the 526
• Integrate with MVI
Challenges of D2D
• VA will only accept the submission date of the claim, 4138 can be submitted
• Dependency claims will not go through the Rules Based Processing System
(RBPS)
• Cannot view claim status or payment history
• Work queue to review applications is in a future release
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Questions
?
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