Transcript Folie 1

G. Neuhold
www.erz.ch
Zagreb Symposium November 2010
ERZ:
For the clean future
of Zurich
From Community Burden
to
Citizen Value
Statement 1
• There is no reason or law why people employed by public
organizations have to be slow, corrupt and stupid.
Stadt Zürich
ERZ Entsorgung + Recycling Zürich
Zagreb Symposium
November 2010, slide 2
Statement 2
• There is no reason why public organizations cannot be as
sucessful as private ones.
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Zagreb Symposium
November 2010, slide 3
Pre-Conditions
A Politicians and administrative management has to stick to
their own business.
B Management must have similar environment as private
industry.
C Above has to be independent of election time.
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ERZ Entsorgung + Recycling Zürich
Zagreb Symposium
November 2010, slide 4
City of Zurich Data
•
•
•
•
•
•
390 000
190 000
20 000
200 000
2,5 mio
25 000
Stadt Zürich
ERZ Entsorgung + Recycling Zürich
inhabitants
units
companies
commuters every day
overnight stays
city admin. employees
Zagreb Symposium
November 2010, slide 5
ERZ Plants
Sewage Treatment Plant and
Composting Facility
Waste Incineration Plant
Hagenholz
Heating Plant Aubrugg
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Zagreb Symposium
November 2010, slide 6
ara glatt, training center
Waste Incineration Plant
Josefstrasse
Workshop Wallisellen
Situation
Solid Waste (1996)
• Big debts, operational loss, poor management
Waste Water (1966)
• Sludge scandal, poor management, big financial
reserves
City Cleaning (2000)
• Too many hierarchical levels, old equipment, military
management style
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Zagreb Symposium
November 2010, slide 7
Main Foci
● Organization
● Leadership
● Finance
● Organizational Culture
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Procurement Process for Vehicles in the City of
Zurich
1
16
12a
Workshop-
Involvement of
Sales & Admin
for projects of
SFR 5,000 and over
-
24
0
25
Head of
Business Unit
2
8
(14)
18
3
4c
5
10
11
4b
15
.
21
13
12b
4a
9
Sales &
Admin
6
Building authority
17
26
c
22
Multiple processes
in internal auditing
20a
20b
Officer
20c
7
23
L
19
Operations
Three invoices for
buying a -car
The processes depicted illustrate the complexity of processes in 1997
International Benchmarking - aquabench GmbH - [www.aquabench.de]
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ERZ Entsorgung + Recycling Zürich
Zagreb Symposium
November 2010, slide 9
Finance
Solid Waste
• Generally costs too high
• Private households subsidice industry
Waste Water
• Costs too high
• Reserves very big
District Heating
• Costs too high
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ERZ Entsorgung + Recycling Zürich
Zagreb Symposium
November 2010, slide 10
Structure decisions taken
•
•
•
•
New organization structure following main processes
Define responsibility frames
Define key management people
Define and document division of work between politicians
and administration
• Give 6 months time period to transfer to new structure
Note:
All decisions have been verbally personally
communicated to all employees by the
management and documented accordingly.
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Zagreb Symposium
November 2010, slide 11
Management Board
Organisation ERZ
Urs Pauli CEO
Peter Wiederkehr
Marcel Mueller COO
Sanitation
Fleet + Facility
Services
Departments
Site
Werdhoelzli
Thomas Pfister CFO
Thomas Kralemann
Hagenholz
Community
Heating
Drainage
Wastewater
Treatment
Plant
Werdhoelzli
Sanitation
Fleet + Facility
Services
Waste
Management
Waste-toEnergy Plants
Community
Heating
Hans
Lamp
Peter
Wiederkehr
Michael
Ultsch
Peter
Schaffner
Thomas
Kralemann
Marcel
Mueller
Hanspeter
Wild
Services
Human Resources + Services
Communications
Financial Services
IT Services
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November 2010, slide 12
Simone Schori
Leta Filli
Thomas Pfister
Giorgio Facchinetti
Operational decisions taken
• Each division manager has full operational and planning
responsabilities
• All processes must have an owner
• Safety and healthcare management
• Introduce controlling process
• Install professional purchasing
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November 2010, slide 13
Changing the culture from
bureaucratic to service oriented
Individual coaching
Management coaching
General meetings
Leadership training
Further training
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[www. eurosysteam.de]
What did we achieve?
General:
• Clear straight line between politicians and operational
organization
• Planning processes installed
• New culture accepted by the employees remaining
• Cost reduction
• Employees engagement and information process working
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November 2010, slide 15
Approach
Infrastructure and service price
revenue
price
overheads
Prop. costs
Infrastructure and service
price (ISP)
= costs for infrastructure
Break-Even
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November 2010, slide 16
Quantity
Profit/Loss of ERZ waste and waste collection
in mio. CHF
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November 2010, slide 17
Development of absences
% of calculated annual working time
8.0%
7.0%
6.0%
5.0%
4.0%
3.0%
2.0%
1.0%
0.0%
2000
2001
2002
2003
Blue: non occupational accident
Yellow: on-the-job accident
Grey: illness
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November 2010, slide 18
2004
2005
2006
2007
2008
2009
What did we achieve
Solid Waste Management:
• Reduced costs of thermal treatment from 230 CHF
to 126 CHF per ton
• Renewed WTE plant and modernized logistic equipment
Waste Water Management:
• Installed new structure
• Increased electrical self supply from 36% to 93%
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November 2010, slide 19
Cargo-Tram
Total Cargo-Tram
107
105
108
Tonnen
800.0
600.0
644.0
94
578.5
444.6
400.0
200.0
140.9
119.6
84
2004
2005
Jahr
Zagreb Symposium
November 2010, slide 20
Total Stops
113.6
0.0
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96
2006
Total Bulky
Items
Total Metal
Anzahl Halte
1000.0
What did we achieve
District Heating:
• Merged the district heating devision of the Technical
University (ETH), the county and the city of Zurich
• Changed from operational loss to profit
City Cleaning:
• Employees are responsibe for areas and machine park
• Activity triggered by occasions
Stadt Zürich
ERZ Entsorgung + Recycling Zürich
Zagreb Symposium
November 2010, slide 21
What did we not achieve
• Cost leadership in collection logistics
• Market leader in waste management
• Founding of cooperation company of the country WTE
plants
• Installing independent, fully city owned legal entity for ERZ
Stadt Zürich
ERZ Entsorgung + Recycling Zürich
Zagreb Symposium
November 2010, slide 22
Current situation
• WTE plant Hagenholz renewed
• Biomass (wood) plant (30MWth/11MWel) achieved
October 5, 2010
• Training program «managing people is a profession»
started
• New management generation in power since June 2008
Stadt Zürich
ERZ Entsorgung + Recycling Zürich
Zagreb Symposium
November 2010, slide 23
Zurich
Stadt Zürich
ERZ Entsorgung + Recycling Zürich
Zagreb Symposium
November 2010, slide 24