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Annie Wu, Chair of the UH Libraries Training Committee Damon Camille, Training, Assessment & Statistics Coordinator Texas Library Association Webinar 10/08/2010 University of Houston Libraries Main library with 3 branches About 125 staff members 2.2 million volumes 400,000 E-titles What We Found at the Outset Training offered vary by departments Librarians got more than staff Barriers: People didn’t know how to request training Technology/equipment barriers Staffing/scheduling problems Unaware of training resources Red tape – forms, signatures, budgets Making the Changes The Training Committee appointed in June Committee Charges: Skills/training needs assessment Develop annual training plan Develop orientation program Building a Learning Organization Systems Thinking Personal Mastery Shared Vision Team Learning Training Project Plan Phase I: Preparation + Needs Assessment Phase II: Program Development Phase III: Program Implementation • Explore other libraries programs • Needs assessment activities • Analyze data • Locate training resource • Identify training methods • Build annual training & orientation plan • Training Committee report • Identify and invite trainers • Coordinate training sessions • Build training Intranet site • Create Orientation Ref Guide 06/15 – 07/30 08/01 – 09/15 Fiscal Year 2010 Needs Assessment Methodology Survey Department Heads/ Supervisors Interview Focus Groups Needed Skills ? Survey Used SurveyMonkey for our survey questions Responses to Survey Questions asked Department Heads/Supervisor Interviews Why we interviewed supervisors How we conducted the interviews Questions asked Focus Groups Make-up of the various groups Librarians New employees Staff Facilitation and note taking Questions asked Tools for Data Collection and Analysis SurveyMonkey MS Excel MS Access Basecamp Data Analysis SurveyMonkey – downloaded into Excel for analysis Supervisor interviews – summarized report by interviewers for analysis Focus Groups - summarized report by note takers for analysis Consolidate all the needs assessment data using Excel Categorize, sort and prioritize data. What Did We Find Out? Library Services Skills Professional/Interpersonal Skills Computer Skills Library Services Skills Library systems skills Collection management skills Assessment skills Marketing and outreach Digital and metadata Professional and Interpersonal Skills Leadership/Management Customer services Time management Interpersonal/People skills Project management Business meeting facilitation Computer Skills Drupal Microsoft Office 2007 Outlook (email & calendar) Excel; PowerPoint; Word PeopleSoft Windows & file management Programming languages Media technology Orientation Needs A very structured first day A set itinerary for the first few days Branch tours Promotion process Library maps, acronyms and terms Travel process Departmental orientation Training Plans for Needed Skills Library-wide Training Departmental Training Cross Training Orientation Plan New Employees Orientation Reference Guide New Employees Check List Departmental Orientation Module Training Committee Intranet Site Schedules Training Events News and Events Forms Training Resources Orientation Materials Docs and Links Feedback Assessment of Success Training Sessions Evaluation (Evaluation Form) Training Statistics (Sign-in Sheet & Access Database) Sustainability Training Statistics - 2010 Sessions Attendance Individual Training 15 15 Group Training 73 659 Dept. Orientation 5 164 Total 93 838 Training Plan - 2011 In-house Workshops & Sessions Orientation Program Learning Organization Topical Training Series Online Training Annie Wu [email protected] Damon Camille [email protected] University of Houston Libraries Sources for Images: http://office.microsoft.com/en-us/clipart/default.aspx?lc=en-us http://sxc.hu/ http://images.google.com/imghp?hl=en&tab=wi