Transcript Slide 1
Annie Wu, Chair of the UH Libraries Training Committee
Damon Camille, Training, Assessment & Statistics Coordinator
Texas Library Association Webinar
10/08/2010
University of Houston Libraries
Main library with 3
branches
About 125 staff
members
2.2 million volumes
400,000 E-titles
What We Found at the Outset
Training offered vary by departments
Librarians got more than staff
Barriers:
People didn’t know how to request training
Technology/equipment barriers
Staffing/scheduling problems
Unaware of training resources
Red tape – forms, signatures, budgets
Making the Changes
The Training Committee appointed in June
Committee Charges:
Skills/training needs assessment
Develop annual training plan
Develop orientation program
Building a Learning Organization
Systems Thinking
Personal Mastery
Shared Vision
Team Learning
Training Project Plan
Phase I:
Preparation +
Needs Assessment
Phase II:
Program Development
Phase III:
Program
Implementation
• Explore other libraries
programs
• Needs assessment activities
• Analyze data
• Locate training resource
• Identify training methods
• Build annual training &
orientation plan
• Training Committee report
• Identify and invite trainers
• Coordinate training sessions
• Build training Intranet site
• Create Orientation Ref Guide
06/15 – 07/30
08/01 – 09/15
Fiscal Year 2010
Needs Assessment Methodology
Survey
Department Heads/
Supervisors Interview
Focus Groups
Needed Skills
?
Survey
Used SurveyMonkey
for our survey questions
Responses to Survey
Questions asked
Department Heads/Supervisor
Interviews
Why we interviewed
supervisors
How we conducted
the interviews
Questions asked
Focus Groups
Make-up of the various
groups
Librarians
New employees
Staff
Facilitation and note taking
Questions asked
Tools for Data Collection and Analysis
SurveyMonkey
MS Excel
MS Access
Basecamp
Data Analysis
SurveyMonkey – downloaded into Excel for analysis
Supervisor interviews – summarized report by
interviewers for analysis
Focus Groups - summarized report by note takers for
analysis
Consolidate all the needs assessment data using Excel
Categorize, sort and prioritize data.
What Did We Find Out?
Library Services Skills
Professional/Interpersonal Skills
Computer Skills
Library Services Skills
Library systems skills
Collection management
skills
Assessment skills
Marketing and outreach
Digital and metadata
Professional and Interpersonal Skills
Leadership/Management
Customer services
Time management
Interpersonal/People skills
Project management
Business meeting facilitation
Computer Skills
Drupal
Microsoft Office 2007
Outlook (email & calendar)
Excel; PowerPoint; Word
PeopleSoft
Windows & file management
Programming languages
Media technology
Orientation Needs
A very structured first day
A set itinerary for the first few days
Branch tours
Promotion process
Library maps, acronyms and terms
Travel process
Departmental orientation
Training Plans for Needed Skills
Library-wide Training
Departmental Training
Cross Training
Orientation Plan
New Employees Orientation Reference Guide
New Employees Check List
Departmental Orientation Module
Training Committee Intranet Site
Schedules Training Events
News and Events
Forms
Training Resources
Orientation Materials
Docs and Links
Feedback
Assessment of Success
Training Sessions Evaluation (Evaluation Form)
Training Statistics (Sign-in Sheet & Access
Database)
Sustainability
Training Statistics - 2010
Sessions
Attendance
Individual Training
15
15
Group Training
73
659
Dept. Orientation
5
164
Total
93
838
Training Plan - 2011
In-house
Workshops
& Sessions
Orientation
Program
Learning
Organization
Topical
Training
Series
Online
Training
Annie Wu [email protected]
Damon Camille [email protected]
University of Houston Libraries
Sources for Images:
http://office.microsoft.com/en-us/clipart/default.aspx?lc=en-us
http://sxc.hu/
http://images.google.com/imghp?hl=en&tab=wi