Transcript Logistics Solutions for Edwards Lifesciences

NIPPON EXPRESS
TEAM TEXAS
May 23, 2008
Overview
Company Mission Statement
Global Coverage and strength
Industry Rankings
Quality Control Systems
Logistics Partners
Nippon Express Mission
Statement
To be recognized by our customers as
the first choice in designing a
customized logistics solution.
To be “Best In Class” in the business of
multimodal and logistics.
To focus on customer satisfaction to
secure long-term business
relationships.
Global Coverage
and
Strength
History
Europe established in 1977
Over 82 Offices, 42 Cities, 15 Nations
Over 1,400 Employees
Americas Established in 1962
Over 105 Offices, 74 Cities
Over 1,800 Employees
Asia established in 1972
Over 1,500 Offices
Over 50,000 Employees
Worldwide Industry Leader
No. 1 Carrier in Asia
Worldwide Revenues exceeding $14 Billion
USA
Nippon Express Americas
ATL: Atlanta
AUS: Austin
BNA: Nashville
BOS: Boston
CHI: Chicago
CLE: Cleveland
CLT: Charlotte
CMH: Columbus
CVG: Cincinnati
DEN: Denver
DFW: Dallas
DTT: Detroit
ELP: El Paso
EWR: Newark
GSP: Greenville
HFD: Hartford
HOU: Houston
IND: Indianapolis
LAX: Los Angeles
LRD: Laredo
LEX: Lexington
MFE: McAllen
MIA: Miami
MKE: Milwaukee
MSP: Minneapolis
MSY: New Orleans
NYC: New York
ORL: Orlando
PDX: Portland
PHF: Newport News
SAT: San Antonio
CANADA
YHZ: Halifax
YMQ: Montreal
YTO: Toronto
YVR: Vancouver
YYR: Calgary
CANADA
USA (Cont.)
PHL:
PHX:
PIT:
RDU:
ROC:
SAN:
SAV:
USA
Philadelphia
Phoenix
Pittsburgh
Raleigh
Rochester
San Diego
Savannah
SEA:
SLC:
SFO:
SJU:
STL:
SYR:
DC:
Seattle
Salt Lake City
San Francisco
San Juan
St. Louis
Syracuse
Washington
BRAZIL
RIO: Rio De Janeiro
MAO: Manus
SAO: Sao Paulo
MEXICO
BRAZIL
MEXICO
GDL: Guadalajara
MEX: Mexico City
MTY: Monterrey
AGS : Aguascalientes
MAN: Manzanillo
HEAD OFFICE
BRANCH OFFICE
• 62 Owned Offices in
Northern America
• Over 3,000,000 square
feet of warehouse space
NIPPON EXPRESS USA, INC.
SAN ANTONIO OFFICE
Address:
302 North Tayman St. STE200
San Antonio, TX 78226
Tel: 210-922-2114
Fax:210-922-9492
http://www.nipponexpressusa.com
Contact Window:
Naohide Yamada, Office Manager
Naoko Kleffman, Customer Service
NEW OFFICE
TMMTX
Located in East Kelly Rail Port
7 Miles to TMMTX
TEXAS/MEXICO NETWORK
Nippon Express USA
Nippon Express de Mexico
Nippon Express Europe
AUSTRIA
VIE: Vienna
BELGIUM
ANR: Antwerp
BRU: Brussels
UK
ITALY
EMA: East Midlands
GLA: Glasgow
LHR: London
LUT: Lutterworth
MAN: Manchester
NCL: Newcastle
MIL: Milan
ROM:Rome
TRN: Torino
CZECH
PRG: Prague
FRANCE
LUXEMBOURG
Alsace
LYS: Lyon
PAR: Paris
LUX: Luxembourg
GERMANY
CGN: Koln
DUS: Dusseldorf
FRA: Frankfurt
HAJ: Hannover
HAM: Hamburg
MUC: Munchen
NUE: Nuremburg
STR: Stuttgart
SWITZERLAND
GVA: Geneva
ZRH: Zurich
NETHERLANDS
SCANDINAVIA
AMS: Amsterdam
RTM: Rotterdam
EIN: Eindhoven
Mahe Network
• 45 Owned Offices in
Europe
• Over 3,000,000 sq. ft.
of warehouse
• Hub & Spoke
Delivery System
connects business areas
in northern, southern,
eastern, and western
Europe
HUNGARY
BUD: Budapest
IRELAND
DUB: Dublin
ORK: Cork
PORTUGAL
LIS: Lisbon
OPO: Oporto
SPAIN
BCN: Barcelona
MAD: Madrid
VLC: Valencia
HEAD OFFICE
BRANCH OFFICE
REPRESENTATIVE OFFICE
AGENT
Nippon Express Asia and
Oceania
BANGLADESH
CHINA
DCA: Dhaka
BJS: Beijing
DLC: Dalian
CAN: Guanzhou
HKG: Hong Kong
KHH: Kaoshiung
PVG: Pudong
SHA: Shanghai
SZX: Shenzhen
TAO: Qingdoa
TSN: Tianjin
XMN: Xiamen
ZHU: Zhuhai
INDONESIA
JKT: Jakarta
MALAYSIA
IPH: Ipoh
JHB: Johor Bahru
KUL: Kuala Lumpur
PEN: Penang
PAKISTAN
ISB: Islamabad
LHE: Lahore
INDIA
BLR: Bangalore
BOM: Mumbai
CCU: Calcutta
COK: Kochi
DEL: New Delhi
HYD: Hyderbad
IXE: Mangalore
MAA: Chennai
NAG: Nagpur
TRV: Trivandrum
AUSTRALIA
PHILIPPINES
CMB: Colombo
ADL: Adelaide
MEL: Melbourne
SYD: Sydney
CEB: Cebu
MNL: Manila
SFS: Subic Bay
TAIWAN
NEW ZEALAND
KHH: Kaohsiung
TPE: Taipei
TXG: Taichung
AKL: Auckland
SINGAPORE
SIN: Singapore
SOUTH KOREA
CNX: Chiangmai
PUS: Pusan
SEL: Seoul
SRI LANKA
THAILAND
BKK: Bangkok
VIETNAM
JAPAN
HAN: Hanoi
SGN: Ho Chi Minh
2,200 Offices Nationwide
Global HQ at Tokyo
HEAD OFFICE
BRANCH OFFICE
REPRESENTATIVE OFFICE
JOINT VENTURE
 Over 8,000,000 square
feet of warehouse space
• Largest
Transportation
Company (by IATA
revenue) in Pacific Rim
• Class ‘A’ service
provider in China
Nippon Express China Network
HARBIN
UNI SKY CHANGCHUN
UNI SKY SHENYANG
HOHHOT
UNI SKY BEIJING
NEC SINOTRANS(DALIAN)
UNI SKY TIANJIN
UNI SKY YANTAI
UNI SKY QINGDAO
XI’AN
UNI SKY
NANJIN
CHENGDU
UNI SKY
WUHAN
UNI SKY
CHONQING
NEC NANGTON
NEC SHANGHAI
UNI SKY SHANGHAI
UNI SKY WUXI
NEC CHANGSHU
NEC SUZHOU
SHANGHAI EXPRESS
UNI SKY NINGBO
UNI SKY
UNI SKY
DONGGUAN HUIZHOU
AGENT
NEC GROUP
UNI SKY EXPRESS
NEC GUANGZHOU
UNI SKY GUANGZHOU
UNI SKY SHENZHEN
NEC ZHUHAI
UNI SKY FUZHOU
NEC XIAMEN
UNI SKY XIAMEN
NEC CARGO SERVICE SHENZHEN
NEC SHENZHEN
NEC HONG KONG
Nippon Express Global Presence and Strength
Corporate sales exceed 14.7 Billion (USD)
2004 international air volume:
2004 international ocean volume:
837,915 tons
420,350 tons
Largest international air supplier in Asia
Second largest international air supplier worldwide
Diverse infrastructure and value added services
Forwarding services
Logistics
Leading edge information systems
Quality control systems and processes
Dedicated account management team
In-House operations: 291 Locations, 33 Nations
Agent network: 72 Locations, 31 Nations
55,000 employees worldwide: 15,000 dedicated to Customer
Service
Superior Global Network
3PL warehousing and distribution at all major gateway locations
Major gateway operations at LAX, SFO, CHI, JFK, IAH, ATL, MIA,
TYO, HKG, SIN, SHA, AMS, FRA, LUX
Nippon Express Service
Capabilities
Forwarding
 International Air Cargo
 Airline charters
 International Ocean Cargo
 Domestic Marine (Japan)
 Trucking Service
 Railway Service
 Tour & Travel
B2B / B2C
 Pelican Jetpak
 e-Commerce (At Home)
Logistics
 Customs Brokerage
 Inventory Management
 Consulting (Nittsu Research Institute)
 Non-Resident Importation
 VMI/JIT Management
 Warehousing
 Heavy Haulage & Construction
Financial
 Goods Procurement
 Insurance
 Real Estate
Industry Rankings
Global Fortune 500
Global Fortune 500
Ranking
Company
2004 Ranking
Country
Revenue (US$ Millions)
1
U.S. Postal Service
U.S.
68,529.0
2
Deutsche Post
Germany
46,651.3
3
United Parcel Service
U.S.
33,485.0
4
A.P. Moller- Maersk Group
Denmark
23,887.9
5
FedEx
U.S.
22,487.0
6
La Poste
France
20,376.3
7
Japan Post
Japan
17,430.8
8
Nippon Express
Japan
14,757.5
Source : Global Fortune 500 Issue July, 26 2004 (Industry : Mail, Package, Freight Delivery)
Top 10 IATA Forwarders
World Top 10 IATA Forwarders in 2003
2002
US$Bn
Company
2003 US$Bn
2003 Share
2002 Share
WORLD
MARKET
25.390
100.00 %
23.680
100.00 %
2003
200
2
1
(1)
Danzas (DHL)
1.686
6.64 %
1.262
5.32 %
2
(3)
Nippon
Express
1.284
5.06 %
1.073
4.53 %
3
(2)
Exel
1.110
4.37 %
1.168
4.93 %
4
(6)
Kuehne &
Nagel
0.847
3.34 %
0.657
2.77 %
5
(4)
Schenker
0.800
3.15 %
0.738
3.11 %
6
(5)
Bax Global
0.747
2.94 %
0.696
2.94 %
7
(7)
Panalpina
0.656
2.58 %
0.654
2.76 %
8
(9)
Kintetsu
0.593
2.43 %
0.524
2.21 %
9
(8)
Expeditors
0.572
2.25 %
0.618
2.60 %
10
(11)
Fritz/UPS
0.565
2.22 %
0.456
1.92 %
#1 Asia Cargo Agent
2004 Top 10 Cargo Agents in Asia
Company
Revenue (US$
Millions)
2004
2003
1
(1)
Nippon Express
1,892.13
2
(2)
DHL (Danzas)
1,083.11
3
(3)
Exel
875.07
4
(5)
Kintetsu
699.65
5
(6)
Yusen
683.25
6
(4)
Bax Global
608.54
7
(10)
Expeditors
459.28
8
(9)
Kuehne & Nagel
411.97
9
(-)
Panalpina
393.28
10
(8)
Schenker
380.46
FORTUNE Most Admired
Companies
FORTUNE’s 2003
List of the World’s Most Admired Companies
Nippon Express is most admired freight forwarder in the world.
Global Most Admired Companies
INDUSTRY: Delivery
Rank
Previous Rank
Company
Overall Score
1
1
United Postal Service
8.08
2
2
FedEx
7.57
3
3
TPG
8.28
4
4
Dautsche Post
5.32
5
5
Nippon Express
4.24
6
8
La Poste
4.03
7
9
U.S.Postal Service
4.01
8
7
Japan Postal Service
4.00
9
6
Royal Mail Group
3.82
From the March 3, 2003 Issue
About FORTUNE
To compile the lists shown above, the Hay Group on behalf of Fortune magazine surveyed more than 10,000 directors,
executives, and managers at 345 companies around the world. Each respondent was asked to rank the other companies in his
or her industry on nine attributes, and the average of those scores was used to compile the industry and country lists.
Air Cargo World Quality Rankings
Figure 3: Quality Rankings
Nippon Express Ranked #1
Ranki
ng
Freight Forwarder
Weighted
Avg.
Score
1
Nippon Express
3.96
2
Expeditors
International
3.93
3
FedEx Freight
3.91
4
Kintetsu
3.81
5
BAX Global
3.69
Figure 4: Top 3 Overall Freight Forwarder
6
Emery/Menlo
3.67
Service
Reliabili
ty
7
Exel
3.59
Rates
8
UPS Freight/Fritz
3.58
9
Eagle
3.55
1
1
10
Kuehne & Nagel
3.5
11
Danzas/DHL
3.48
12
Panalpina
3.42
in the 2003 Air Cargo Quality Survey
Performed by the International Logistics
Quality Institute.
Nippon
Express
Transit
Time
Network
Coverag
e
Custom
er
Service
Tech /
Admin
# of Top
3s
3
4
2
3
5
Expeditors
International
2
5
2
1
1
2
5
FedEx Freight
3
7
1
2
4
1
4
Source: The International Logistics Quality Institute
Source: International Logistics Quality
Institute
The results of this survey have been published in the October – December 2003 issued of Air Cargo World.
Over 800 Air Freight Shippers participated in this survey, which included nearly 1,500 provider-specific assessments across
A broad cross-section of users by industry type, spending level, regional focus, and shipment weight.
Details about the survey can be found under http://www.aircargoworld.com/features/1203_4.htm
Quality Control Systems
Quality Control
ISO 9001: 2000 Certification
C-TPAT (Customs – Trade Partnership Against
Terrorism) : Broker and Consolidation
Certification
TAPA (Technology Asset Protection Association)
: Warehouse Classification A Certification
Pro-Active Time Definite Service Management
Root Cause Analysis (RCA)
Corrective Action Report (CAR)
Global Track-Trace / Exception Reporting
Performance and Activity Reports
Performance and Activity Report
Ability to develop reports based on
customer requirement
Report may contain shipping details,
summary, and graphs as appropriate
Shipping details may include all
milestone elements
Performance Summary Reports
Total 98.3 percent
number of shipments
1000
800
600
400
200
0
Jan- Feb- Mar- Apr- May- Jun- Jul- Aug- Sep- Oct- Nov- Dec02 02 02 02 02 02 02 02 02 02 02 02
Series1
On Time 840 707 771 675 684 711 724 729 768 703 667 565
Ttl Shpts 850 717 782 681 690 722 732 736 782 732 687 579
Series3
On-Time
Series2% 98.8
98.6 98.6 99.1 99.1 98.5 98.9 99.0 98.2 96.0 97.1 97.6
100%
95%
90%
85%
80%
75%
70%
65%
60%
55%
50%
Failure Analysis Reports
Sample Company C
160
140
120
100
80
60
40
20
0
r
li e
p
p
Su
lt
u
Fa
D
n
io
t
ta
en
um
c
o
YTD Failures
C
r
rr i e
a
t
ul
a
F
k
uc
r
T
lt
u
Fa
Month Failures
C
s
m
o
t
us
y
la
e
D
e
W
fi c
f
ra
/r T
he
at
R
v
ei
c
e
g
in
P
m
le
b
ro
al
t
To
Nippon Express KPI
Performance
KPI
On-Time Performance
Damage Ratio
Delivery Accuracy
Current
Target
98.3%
99.0%
.0029
.0020
98.3%
99.0%
Our Vision….
We believe in creating the customer
focused design to be the logistics
solution.
Leading the World
in Logistic Design
Logistics Partners
Logistics Partners
Continental Airlines
Korean Air, Eva Air & China Airlines
Hanjin, K-Line, Maersk, Yang Ming,
Evergreen, etc.
Texas Land & Air
Bee Trucking, LLC
Fiesta Warehousing & Distribution Co.
Thank You!!