Transcript SOTI Enhanced Support

SOTI JumpStart
Get off on the right foot
Included with SOTI JumpStart:
• Creation and deployment of a single package
• FileSync and Single lockdown
• Email configuration, enabling device enrollment and authentication
• Enable Location services, app catalogue, feature controls &
restrictions enabled
• Enable Content Library & Wifi Profiles
• Enable AD/LDAP Integration via CloudLink
• Enabling Geo-fencing, device relocation and enabling data collection
• Enable alerts console, security and access management
$1,800 SKU: (PSS-IMP-MCL)
SOTI MobileMyWay
Configurations
Content Library
Integration
Package Creation
Custom Lockdown
Up to 4 packages including basic
scripting
Up to 4 basic custom lockdowns
OR One Premier custom lockdown
(SKU : PSS-INT-CON-LIB)
(SKU: PSS-PKG-CRT)
(SKU: PSS-CUS-LOC-DWN)
(SKU: PSS-INT-LDP)
$ 1,000
$ 1,000
$ 1,000
$ 2,000
Self Service Portal
Customization
Advance Certificates
Custom Reports
File Synchronization
Two advanced rules
Light weight custom branding
LDAP Integration
Integration*
(SKU: PSS-CUS-RPT)
(SKU: PSS-FIL-SYN)
(SKU: PSS-INT-SSP)
(SKU: PSS-INT-CRT)
$ 2,000
$ 1,000
$ 1,000
$ 2,500
*Assistance with integrating certificates to enhance user experiences with transparent authentication to VPN and Wi-Fi access points test deploy 10 devices
Note: A mini discovery will be done to validate the scope and pricing on the above services as customers environments have typically
different requirements.
SOTI MigrationAssist
MobiControl Version
Upgrade
MobiControl Server
Migration
MobiControl SQL
Migration
• Create Plan for the upgrade
• Server migration planning
• Create rollback plan
• Install new server
• Plan, install new, migrate,
and verify MobiControl
connectivity
• Verify SQL permissions
• Configure new server
• Create database backup
• Verify connectivity, MobiControl
Administration Utility tests
• Test upgrade procedure in test
environment
• Perform upgrade
• Configure remote access and
automated backups and indexing
as needed
• Migrate test group of devices
• Migrate the rest of devices
• Upgrade test group of agents
• New features walkthrough
$2,500 (SKU: PSS-CON-UPG)
$ 3,000 (SKU: PSS-CON-MIG)
$1,000 (SKU: PSS-CON-SQL-DBM)
SOTI Academy
Getting Started
Training Course
(1 hour each)
Operational Training:
$1,000 USD
User Training:
$1,000 USD
Best Practices
for Administrators
Training Course
(4 hour webinar)
Boot Camp
Online
Boot Camp
Onsite
(3 day seminar
with practical labs)
Onsite (3 day onsite
seminar with practical
labs) (Plus travel costs)
$2,000 USD
$4,000 USD
$7,500 USD
SOTI Premier Support Services Launch
SOTI Support 24/7
Positive customer experience throughout your SOTI MobiControl implementation and beyond is very
important to SOTI
SOTI Premier Technical Support
SOTI Enterprise Support
SOTI Enhanced Support
SOTI Standard
Support
1.
Includes SOTI Standard Support
2.
During business hours (9AM to 5PM), 5 days a
week :
1.
1. Level 1 Support
2. Available 8AM to 8PM, 5 days a week
3. Free Software Upgrade
2.
3.
Customers will bypass the general helpdesk
support queue, and be directed to a
designated priority support queue that is
staffed by Specialist Senior Support Engineers
Senior Level 2 Support engineers have deep
knowledge and working experience with SOTI
MobiControl to help with basic
troubleshooting to more complex problem
resolution
Includes 24 by 7 Support (Level 1)
SKU: SOTI-MCX-DEV-ADV-XXX @$0.42USD per
device per month
1. Includes Enhanced Support
2. Dedicated Senior Support Account Manager that has a full
understanding of your implementation which enables us to rapidly
move towards problem resolution
3. Quarterly reporting including case reviews and analysis of any
critical incidents and recommendations for the customers to
prevent a reoccurrence
4. Proactive planning for upgrades and migrations to ensure that test
environments are utilized, use cases are fully tested with sign-off
from business, and proper backups and upgrade procedures are
followed to maximize a smooth upgrade to the latest version.
5. Unlimited consulting from dedicated Solutions Architect to assist in
any change management activities on internal IT infrastructure
related to MobiControl
6. Available 9AM to 5PM, 5 days a week
SKU : SOTI-MCX-DEV-ENT-XXX @$0.62USD per device per month
We Manage It All
Devices. App. Content. Email. Security.
From devices to content to security, the key to mobile device management success is:
• a well-defined roadmap
• advanced mobility management solution with SOTI MobiControl
• rock solid implementation services from the trusted expert in mobility
The preferred choice of over 12,000 Enterprise CIOs.
Thank you!