Transcript Slide 1
WebEx Operational Overview Edward Haig © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3 1 Quote 2 6 Order Customer Adoption / Renewals 5 3 Customer Enablement Customer Registration 4 Provisioning © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4 2 1 3 Quote Order Customer Registration Partner & Customer MFG, Partner & CSG-OPS Partner & Customer 1. Quote 3. Customer Registration • Partner and PAM coordinate, register deal & determine the license and configuration. • Partner follows the URL in PAK confirmation email to register in SWIFT • Partner delivers quote • Partner submits order • On registration, partner supplies customer provisioning information in SWIFT or supporting email. • CSG-ops verifies and approves order (2-3 Days) • Provisioning information Is in the GPL Ordering Guide • Partner receives emails with Product Activation Key (PAK) • Partner reviews implementation check list readying for next step. 2. Order © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5 5 4 Provisioning Customer Enablement Cisco OPS Provisioning Partner 4. Provisioning • CSG Provisions – 7-10 Days • Partner and customer receives email notification • Partner verifies that site meets customer requirements 5. Customer Enablement Check List Topics • Integration with supporting Cisco Technologies • Modify Intro Meeting . ppt template with Customer Site Information • Site Implementation – Bringing on new users • Partner contacts customer for Site Introduction Meeting • 90 Day Plan for Rollout to new users • Partners Reviews implementation check list • Tier 1 and Site Admin Support Review • Partner notifies Cisco of Customer Implementation • Account graduation from Partner back to Cisco © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6 6 Customer Adoption/ Renewals Cisco Team & Partner 6.Customer Adoption Renewals • Cisco WebEx leads ongoing customer support and adoption with active partner participation • Cisco WebEx will deliver notifications to partner and customer • Fully prescriptive program available through Cisco WebEx Customer Advocacy Teams • In a prescribed time frame, metrics on account ‘health’ are analyzed and shared with the partner. • Renewal quotations are delivered by partner. • Renewal implementation reviewed with the Partner © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7 http://www.cisco.com/web/partners/sell/technology/collaboration/webex/webex_offers_global_pricelist.html © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8 http://www.cisco.com/web/partners/sell/technology/collaboration/webex/webex_offers_global_pricelist.html © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9 Thank you.