Transcript Chapter 08 - UCO College of Business

Technology’s Influence on
Training & Learning
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Technology has made several benefits possible:
– Control over where and when
– as-needed basis.
– Employees can choose the type of media (print, sound,
video) they want to use in a training program.
– Course enrollment, testing, and training records can be
handled electronically
– Accomplishments in training in progress can be
monitored.
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Digital Collaboration
– www.buzzsaw.com , contractors, suppliers, and
engineers can buy and sell products and
services as well as exchange blueprints,
designs, and other data to cut building time.
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Asynchronous communication refers to
non-real-time interactions.
– E-mail, self-paced courses on the Web or CD-
ROM, discussion groups, and virtual libraries
allow asynchronous communications.
Synchronous - interaction
Asynchronous – non real time
interaction
Computer-Based Training
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computer analyzes the responses and
provides feedback to the trainee.
 CD-ROM DVD, Laser Disc
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Interactive video combines the advantages
of video and computer-based instruction.
Instruction is provided one-on-one to
trainees via a monitor connected to a
keyboard.
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Federal Express trained 35,000 ee in 650
locations
E-learning
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Internet-based training refers to training that
is delivered on public or private computer
networks and displayed by a Web browser.
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Intranet-based training refers to training
delivered using the company’s own
network.
Advantages of E-Learning
It supports company’s
business strategy &
objectives.
 It is accessible at any time &
any place.
 The audience can include
employees and managers as
well as vendors, customers,
and clients.
 Training can be delivered to
geographically dispersed
employees.
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Training can be delivered
faster and to more employees
in a shorter period.
Updating is easy.
Practice, feedback, objectives,
assessment, and other positive
features of a learning
environment can be built into
a program. Learning is
enhanced through multiple
media.
Paperwork can be eliminated.
It can link learners to other
content, experts, and peers.
Tips for Developing Effective
Online Learning
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Needs analysis
Assess user skills
Speed between computers
bandwidth
Plug ins (added soft ware
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Problem
No interactions with others
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Try collaborative programs
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Blended Learning
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Blended learning refers to the use of a
combination of online learning, face-to-face
instruction.
Kick off with a live seminar
Learning Portal
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Learning portals offer
– Sign up new participants
– Tracking
access
Intelligent Tutoring Systems
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Intelligent tutoring systems (ITSs) refer to
instructional systems using artificial
intelligence.
– ITS has the ability to match instruction to
individual student needs.
– ITS can communicate and respond to the
student.
– ITS can model the trainee’s learning process.
– NASA astronaut training
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Conditions When Training
Support Tech. Are Most
Needed
Performance of task is infrequent.
The task is lengthy, difficult, and informationintensive.
The consequences of error are damaging.
Performance relies on knowledge, procedures, or
approaches that frequently change.
There is high employee turnover.
Little time is available for training, or resources
for training are few.
Employees are expected to take full
responsibility for learning and performing tasks.
Distance Learning
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Two way communication
– Teleconferencing
Groupware
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Groupware (electronic meeting software) is
a special type of software application that
enables multiple users to track, share and
organize information, and to work on the
same document simultaneously.
– Lotus Notes